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Reviews of Edinburgh Thistle Hotel

3 out of 5
Edinburgh Thistle Hotel
59 Manor Place, Edinburgh, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 119 out of 372 reviews" "
Rating 8 - Good. 146 out of 372 reviews" "
Rating 6 - Okay. 60 out of 372 reviews" "
Rating 4 - Poor. 32 out of 372 reviews" "
Rating 2 - Terrible. 15 out of 372 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abdul, Forest Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one short night and will do so again.
Stayed 1 night in Mar 2024

8/10 Good

Brigitte

Travelled with partner
Liked: Staff & service
Really cute little hotel. Could use a good repaint and refurbishment but the staff were really accommodating and it was a very safe place to stay
Stayed 2 nights in Mar 2024

8/10 Good

Pete

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A one night stay, but could not fault it. Room clean and comfortable. Customer service exceptional.
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good for a quick stay, but very rundown
The staff at this hotel were incredibly friendly, but unfortunately there is no way that this is a three star hotel incredibly rundown with poor heating which is not appreciated in an Edinburgh winter. The location is very nice and easy walk from Haymarket but overall this hotel misses the mark.
Stayed 1 night in Nov 2023

6/10 Okay

Rodger

Travelled with family
Hotel was simply basic since being an old building
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly helpful and friendly, knowledgeable of the local area. Easily walkable to Princes Street but in a very quiet area this hotel is ideal. The rooms are large and spacious as befits a listed building. We'll definitely be back.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service
If you love historic, Victorian buildings, you will love this one. It is very Sherlock Holmes meets Fawlty Towers. The rooms are high ceilinged with cornices and there is an amazing staircase to get to your room. Great stay despite there being only 6 tv channels, internet going on and off and rooms in need of updating.

8/10 Good

chelsea

Travelled with partner
Liked: Amenities, property conditions & facilities
We stayed for one night, the bed was comfortable and the location is good! Close to all restaurants, shops and grain station. Only downside was all the stairs!
Stayed 1 night in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, friendly staff, ideal central location
Stayed 2 nights in Oct 2023

6/10 Okay

Amy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great walkable & safe area. Hotel has great character & fairly helpful front desk staff, especially Andrew. Walkable to city center. We had a large queen room on the 3rd floor, w/ nice desk, mirror area outside bathroom, & newer sectional couch. Unfortunately we couldnt get anything on the TV, not even local news. The bed was comfortable, but the carpet was old, stained & needs replacing; the bathroom was in great need of a new caulk job around shower, floor & baseboards as it was discolored & did not appear clean. The large antique wardrobe in bedroom was dusty.
Stayed 2 nights in Oct 2023

8/10 Good

Gethin

Business traveller
Liked: Cleanliness, staff & service
Nice central location. Very comfortable bed. Professional staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic building close to everything in a lovely part of town. Morning staff was extremely pleasant and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Chandler

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive and shabby
A very old and run down shabby hotel. The bathroom had mould, the shower was dirty and choked and the sofa bed was uncomfortable and lumpy. The carpet had numerous stains and had animal hairs on it.
Stayed 1 night in Sep 2023

8/10 Good

Ben

Liked: Staff & service, property conditions & facilities
I liked the character of the building as it has a clear reverence for its heritage. I think that made the atmosphere very charming. I also had by far the best sleep experience of my trip here. That said, some minor maintenance work could be done (cleaning cobwebs/repainting).
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

10/10 Excellent

melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel with lots of history and personality. Staff was wonderful. Friendly and helpful
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Staff & service
Enjoyed my stay overall
The hotel is old and I like the historical aspect of it. However, it could use some updating and cleaning. The single room was good for one person. The staff was very friendly and helpful and the breakfast was good. In a great location.
Stayed 2 nights in Aug 2023

2/10 Terrible

Melanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location was very convenient and I liked the area. Unfortunately, the property is not maintained. The carpet was worn bare in common areas, tiles in the bathroom were broken, the window wouldn’t open because the ancient mechanisms were broken, the shower door barely moved. The room smelled musty and so we kept the bathroom fan on full time. The mattress seemed really old. The sheets and bedding were clean, but they forgot to provide any towels. When I asked, they gave me some. When they came to clean the room, they didn’t replace our used coffee mugs or give new tea/coffee items. On the other hand, the reception guys were super friendly and quickly responded to any requests for towels or whatever. I cannot recommend this place. I felt the price was high and they had a no-refund, no cancellations policy.

2/10 Terrible

Trevor

Disliked: Cleanliness, property conditions & facilities
The description I read on the Expedia website bore no resemblance to the room I was given - the overall standard of decoration was very poor, all woodwork (thick with dust) requires cleaning, repair and redecoration. The electrics have many problems - the power cable entering the heated towel rail is covered in masking tape and, in my opinion, could be dangerous. Of the 2 bedside wall lights, 1 is hanging loose and 1 is not secure. The plumbing has many problems - the wash basin mixer tap is loose, when moved to the cold position the water is initially slightly warm and it takes a few minutes to feed through cold. The wash basin plug, a much to close and push again to open, does not work at all and remains permanently open. The window roller blind can only be wound-up by holding the mounting rail and turning it by hand - extremely difficult. No shower matt provided. Wall and floor tiles in the shower room have dirty grouting. The carpet by the window has a length completely worn-through.This room, number 27, is on 3rd floor - no lift and only access via 10 flights of stairs. Very poor quality breakfast with very limited choice. Room 27 needs complete renovation - the worst hotel room I have ever had.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Thistle Hotel was lovely. The staff were charming and helpful and the location was perfect. We plan on staying again.
Stayed 5 nights in Jul 2023

8/10 Good

Austin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location but some of the room appliances were old and needed cleaning. Overall a good place.
Stayed 1 night in Jun 2023

2/10 Terrible

Erika

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property looks nothing like the pictures. There is a mold problem because the entire building smells moldy. We ended up forefitting our stay there. Could not stay for 3 days in an environment that would have made us ill. We do not recommend this hotel at all. There are better options. The young man who attended us was wonderful. But the owner was not.
Stayed 6 nights in Jun 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Scott

Business traveller
Disliked: Cleanliness, property conditions & facilities
A elegant Victorian building just a stones throw from the tram line into the heart of Edinburgh and from Haymarket Station - but that’s where the positives stop. A dark & dingy unwelcoming reception, with a receptionist asking for photo ID and my credit card despite room being fully pre paid & taking a photocopy of them. Lordy me, where do you start - carpet was worn away from the edges, very limited light from what can be best explained as a yellow-stained light shade that was caked in dust, the roller blind was broken & fell off the filthy window with broken glass. It honestly looks like a room in a guest house where a depressing 1960s film would have been filmed and not an alleged 3* hotel, you should be absolutely ashamed of charging what you charged for is best described as an abysmal experience.

4/10 Poor

James

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The facilities in this hotel were sub par. The bathroom was very basic and in dire need of at least a lick of paint. The mattress sagged to one side and I could feel individual springs. The pillows were inexplicably very hard and I actually got neck ache and the television remote only half worked but that was fine because half the channels didn’t have strong enough signal. For £90/night very poor.
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
The guy on reception gave excellent service
Stayed 1 night in Apr 2023

8/10 Good

Michael Anthony

Liked: Cleanliness, staff & service, room comfort
Excellent situation for Edinburgh’s West End, the airport bus and Haymarket station. A very friendly welcome set the tone for a very pleasant stay. Some of the fittings were well worn and there was a lack of attention to housekeeping issues. That said, I would return.
Stayed 2 nights in Mar 2023

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities, room comfort
Misinformed
The main issue for me was understanding there was a bar and food available and there was not The hotel was a good bit away from amenities The toilet wasn’t cleaned and rubbish behind bedroom cabinet.
Stayed 1 night in Mar 2023

10/10 Excellent

Musa

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was the first time visiting Scotland. I went to the hotel past the office hrs. From the moment I walked in to the hotel everything was so cleaned and vintage. I mostly admired the welcoming that the receptionist gave us. We told him that we had just arrived from England and he upgraded us to junior suite. We were shocked that he did this for us. He was so kind, well behaved and understanding. The room was perfect. I am a barrister. I had to work all night and there in the room was a vintage lawyer desk. Perfect for me to do some work. Overall I will go back to the hotel every time I am in Edinburgh.
Stayed 1 night in Feb 2023

10/10 Excellent

Callum

10/10 Excellent

Lesley

Stayed 1 night in Oct 2022

10/10 Excellent

Linda

Stayed 1 night in Oct 2022

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, room comfort
Super friendly staff and handy location
The hotel is really handy for location and about a ten minute walk. Parking is scarce around the streets and expensive so a park and ride might be the better option. Staff are super friendly and helpful. Decor is a little dated but to be honest, we were just using the room to sleep and spent the majority of our time out so it doesn't matter
Stayed 2 nights in Oct 2022

10/10 Excellent

Jose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything; staff service and friendliness, hotel facilities and location, clean and safe
Stayed 4 nights in Sep 2022

8/10 Good

Jay

Travelled with family
Liked: Staff & service
Decent value in good location.
The hotel location was good, but our room could use some updating/renovation. The breakfast was continental but adequate, and the coffee was excellent. The morning shift was very friendly and helpful. Parking is a bit of a problem, and we ended up using the JustPark app which was helpful.
Stayed 3 nights in Sep 2022

6/10 Okay

Gordon

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The hotel is in a great location
Stayed 1 night in Sep 2022

6/10 Okay

Sheila

Stayed 3 nights in Sep 2022

8/10 Good

Lynn

Stayed 4 nights in Aug 2022

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager was great!!
Very very helpful staff. Good location
Stayed 1 night in Jul 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
The staff was both friendly and helpful.
Stayed 1 night in Jul 2022

10/10 Excellent

Thomas

Stayed 3 nights in Jul 2022

8/10 Good

Simon

Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the Thistle Hotel while a short one, was wonderful! The hotel staff is incredibly accommodating and helpful. Would absolutely recommend staying here.
Stayed 1 night in Jun 2022

2/10 Terrible

Nadia

Stayed 2 nights in Jun 2022

6/10 Okay

Rob

Business traveller
Liked: Room comfort
Room 25, June 22
Nice hotel but a little tired, clean but some staining on carpets. Bed was very comfortable. TV in room wasn’t working. Would consider staying again though.
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Totally deserted & misleading.
Arrived 9pm. Locked out, no access instructions sent. Rang a number to get key box code. On entry all in darkness no one around. No deli, no food no drinks unlike the advert. Totally misleading on Hotels.com website.
Stayed 1 night in Jun 2022

6/10 Okay

Joy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Wifi not working, TV has no channels and shower head needs to be replaced. Otherwise clean and friendly staff.
Stayed 1 night in May 2022