Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
77% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Perth Scotland

weekend in Edinburgh October 2016

Posted 24-Oct-2016
Location: Near Haymarket and a 10min walk to Princess Street.
We had a lovely stay made better by an upgrade to a lovely suite. Check in was very smooth and lovely reception staff. The only negative I would say is the cooked breakfast we were given, much more training needed in this department. Thanks for the full refund for this.
3out of 5
by A verified traveller from turkey

It's ok

Posted 24-Oct-2016
Location: Nice old buildings and quiet
A bit far out of town hotel nice and clean ,we were on the top floor a lot of steps to the room 75 up & 75 down Would not stay there again
5out of 5
by A verified traveller

Posted 14-Oct-2016
Ian at the front desk was extremely helpful Very nice view from my room
2out of 5
by A verified traveller from Central Coast NSW Australia

Looks nice until you get to the room

Posted 26-Aug-2016
Toilet didn't flush properly, shower blocked up so the next person had to wait half an hour to have a shower or the water overflowed onto the floor. Room was made up each day, didn't replace toilet paper, only left 1 towel for 2 guests. Paid over $1000 for a 4 night stay in a twin room and the second bed was a sofa bed that was like sleeping on cement. Asked for a taxi to be booked at 4.40am to go to the airport, the taxi didn't arrive so luckily my daughter was able to book Uber on the spot. Would not recommmend this hotel
Comment from Hotel Management
02-Sep-2016 by Hotel Manager, Hotel Management
Many thanks for your review. Thank you for bringing to our attention on the 1st morning regarding your shower and toilet. I'm glad that this was sorted for the rest of your stay. I'm not too sure how you paid over $1000 for your stay, as I have since checked your reservation and the hotel only received $560 before tax. We did give yourself a complimentary upgrade prior to your arrival, to an executive twin, and the bed was checked and a brand new mattress topper was replaced, to make a comfortable sofa bed, extra comfortable. Rooms are checked each day, I can only apologise that a towel and a toilet roll was missed on a certain occasion. I believe this was sorted for you. As for your early taxi, this was booked, and I have personally checked with our online taxi system, and it tells me the job was completed, so I am very confused on how a job was completed with out you as passengers? I am saddened that you wouldn't recommend our hotel to other travellers for above reason's.
2out of 5
by A verified traveller


Posted 09-Aug-2016
Pros: なし
Cons: TV 朝食テーブルセッティング WIFI
Location: Haymarket駅から徒歩10分 近くにトラム乗り場、バス停あり
TVが映らなかった。 フロントに連絡したら、翌日修理すると言われたが、修理なしだった。 朝食時にテーブルにフォークがなく、毎回担当にフォークを出してくれと頼まなければならなかった。 WIFIが遅い。
Comment from Hotel Management
02-Sep-2016 by Hotel Manager, Hotel Management
Thank you for your review. I'm sorry that you found your tv not be working. I can see that this was fixed by our maintenance team on the day you told us. If you found that the TV still wasn't working, our staff would of been more than happy to try and help. I can only apologise if you needed to ask a member of staff for a fork. We generally don't set forks out for guest who are having continental breakfast, as our items we serve don't require a fork to help consume our products. I have taking this comment on board, and we can certainly discuss for future, should we need a fork for our items.
4out of 5
by Alan from Mississauga

Thistle - quiet, good service; needs more comforts

Posted 28-Jul-2016 on Hotels
We had booked the hotel thinking there was free parking but we must have misunderstood because there was none.We arrived on Sunday so parked free till 8:30 am on Monday; then the concierge found us residential parking for 12 pounds till checkout on Tuesday.The room was very basic. We didnt mind that the hotel was old but there were some minor holes in the bedding and some hair on one of the bedspreads.Minor touches like a desk lamp that didnt work or the plastic hand soap bottle that was dented from perhaps being refilled and the untidy patching up in the bathroom or the blown bulbs in the chandelier in the breakfast room showed that more maintenance could be done to upgrade the hotel.The bed was uncomfortable and there was no luxury. The breakfast was toast,cheese,ham and cereals and a few baked goods and coffees, juices yogurt and fruit. Hot scrambled eggs would be lovely to have included but the basic breakfast was good enough for us. The location was a short walk to everything we needed or wanted;unlike many locations closer to the centre, it was quiet outside atnnight.The only minor issue we had was when a guest in a suite next door left their bathroom fan on and it was loud in our room. A quick trip to the concierge resolved it. I would go back for the service and location but not for the comfort or amenities.
4out of 5
by Ivar from Bærum

Veldig hyggelig hotell nær Haymarket

Posted 05-Jul-2016 on Hotels
Ypperlig hotell for den som vil bo litt utenfor sentrum. Stille og rolig strøk og gangs\avstand til sentrum.
4out of 5
by A verified traveller from JAPAN


Posted 06-Jun-2016
最寄りの駅からは10分ほど離れていますが、周辺がとても歴史のあるゆったりとした景観の良いところで安心して泊まれました。 ホテルの自体も設備もコンパクトではありますが、必要最低限の備品はきちんと備わっており、清潔感もあり、私は1泊だけでしたが充分な機能でした。 家族連れの方も来られており、スタッフの方もみなさんに親切に対応されていたので、とてもフレンドリーなホテルなのだと思います。
Comment from Hotel Management
05-Jul-2016 by Neil & the Team, Hotel Management
Dear Tora, Thank you for taking the time to leave us some much valued feedback, we glad that you enjoyed your stay with us. Neil & the Team
5out of 5
by A verified traveller from west yorkshire

Comfort and care

Posted 10-May-2016
We really enjoyed our stay here and well looked after and made very comfortable with every need taken care of.
Comment from Hotel Management
05-Jul-2016 by Neil & The Team, Hotel Management
Dear Christine, Thank you for taking the time to leave us a review, I am please that you enjoyed your stay with us and that you were well looked after
4out of 5
by Paulo

Posted 03-Apr-2016 on Hotels
Comment from Hotel Management
06-Jul-2016 by Neil, Hotel Management
Dear Paulo Thank you for taking the time to rate out hotel based on your recent stay here.