Toilet didn't flush properly, shower blocked up so the next person had to wait half an hour to have a shower or the water overflowed onto the floor. Room was made up each day, didn't replace toilet paper, only left 1 towel for 2 guests. Paid over $1000 for a 4 night stay in a twin room and the second bed was a sofa bed that was like sleeping on cement. Asked for a taxi to be booked at 4.40am to go to the airport, the taxi didn't arrive so luckily my daughter was able to book Uber on the spot. Would not recommmend this hotel
Comment from Hotel Management
02-Sep-2016 by Hotel Manager, Hotel Management
Many thanks for your review.
Thank you for bringing to our attention on the 1st morning regarding your shower and toilet. I'm glad that this was sorted for the rest of your stay. I'm not too sure how you paid over $1000 for your stay, as I have since checked your reservation and the hotel only received $560 before tax. We did give yourself a complimentary upgrade prior to your arrival, to an executive twin, and the bed was checked and a brand new mattress topper was replaced, to make a comfortable sofa bed, extra comfortable. Rooms are checked each day, I can only apologise that a towel and a toilet roll was missed on a certain occasion. I believe this was sorted for you.
As for your early taxi, this was booked, and I have personally checked with our online taxi system, and it tells me the job was completed, so I am very confused on how a job was completed with out you as passengers?
I am saddened that you wouldn't recommend our hotel to other travellers for above reason's.