Ratings based on 122 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Bayern

Gute Lage in ruhiger Staße

Posted 28-Nov-2016
Pros: Die günstige Lage zur Innenstadt und die Freundlichkeit des Personals.
Cons: Kellerzimmer sollte man in der heutigen Zeit nur im Notfall anbieten. Ich habe mich da nicht wohl gefühlt.
Location: Man ist in max 10 Gehminuten in der Neustadt mit allen Möglichkeiten, etwas zu unternehmen.
Das Hotel macht einen netten, typisch traditionellen Eindruck. Nichts Besonderes, aber gemütlich wirkend mit einer Bar im EG und zuvorkommendem Service. Leider lag das winzige Einzelzimmer im Keller. Es war zwar sauber und auch das kleine Bad war okay, allerdings war der Raum auch mit mir und meinem Koffer voll gefüllt. Das Fenster ging in einen Schacht, von oben war es ab 6:00 Uhr sehr laut - ich vermute, von der Kücher darüber.
4out of 5
by A verified traveller from Newcastle

Good value central Edinburgh hotel

Posted 26-Nov-2016
Helpful staff and small but functional rooms with small en-suite. Decent breakfast. Unfortunately, as it's rather an old building, the pipes clang noisily when other guests run water/flush their toilet. Overall, good value for the central location.
4out of 5
by A verified traveller from Perth Scotland

weekend in Edinburgh October 2016

Posted 24-Oct-2016
Location: Near Haymarket and a 10min walk to Princess Street.
We had a lovely stay made better by an upgrade to a lovely suite. Check in was very smooth and lovely reception staff. The only negative I would say is the cooked breakfast we were given, much more training needed in this department. Thanks for the full refund for this.
3out of 5
by A verified traveller from turkey

It's ok

Posted 24-Oct-2016
Location: Nice old buildings and quiet
A bit far out of town hotel nice and clean ,we were on the top floor a lot of steps to the room 75 up & 75 down Would not stay there again
5out of 5
by A verified traveller

Posted 14-Oct-2016
Ian at the front desk was extremely helpful Very nice view from my room
2out of 5
by A verified traveller from Central Coast NSW Australia

Looks nice until you get to the room

Posted 26-Aug-2016
Toilet didn't flush properly, shower blocked up so the next person had to wait half an hour to have a shower or the water overflowed onto the floor. Room was made up each day, didn't replace toilet paper, only left 1 towel for 2 guests. Paid over $1000 for a 4 night stay in a twin room and the second bed was a sofa bed that was like sleeping on cement. Asked for a taxi to be booked at 4.40am to go to the airport, the taxi didn't arrive so luckily my daughter was able to book Uber on the spot. Would not recommmend this hotel
Comment from Hotel Management
02-Sep-2016 by Hotel Manager, Hotel Management
Many thanks for your review. Thank you for bringing to our attention on the 1st morning regarding your shower and toilet. I'm glad that this was sorted for the rest of your stay. I'm not too sure how you paid over $1000 for your stay, as I have since checked your reservation and the hotel only received $560 before tax. We did give yourself a complimentary upgrade prior to your arrival, to an executive twin, and the bed was checked and a brand new mattress topper was replaced, to make a comfortable sofa bed, extra comfortable. Rooms are checked each day, I can only apologise that a towel and a toilet roll was missed on a certain occasion. I believe this was sorted for you. As for your early taxi, this was booked, and I have personally checked with our online taxi system, and it tells me the job was completed, so I am very confused on how a job was completed with out you as passengers? I am saddened that you wouldn't recommend our hotel to other travellers for above reason's.
1out of 5
by Alina from Miami, Florida

Disappointed.

Posted 11-Aug-2016 on Hotels
It was disappointing. No elevator, No venting in the bathroom so it was soaked from condensation from a hot shower. They offer room service but when we called to order some food they said room service was not available. Family Room we booked was way too small for a family of 4 plus luggage.
Comment from Hotel Management
02-Sep-2016 by General Manager, Hotel Management
Many thanks for review on your stay with us. I'm disappointed that you thought the bathroom had a lack of venting. We do recommend that guests use the 2 massive windows in the bathroom, should you find that the heat from the shower is causing the whole bathroom to be soaked in condensation. It would take a lot of heat from the shower for this to happen. I can only apologise for our room service. This is provided by an outside catering company and they were not available at this time. I do hope you were able to find the local restaurants within the area to be accommodating. We do provide wardrobe space in all rooms, for guest to unpack there belongings, should they wish to have more space around the room. I understand that it does vary in opinion how big a room is when the amount of luggage can be an issue. We do appreciate your comments, and your feedback is valued.
4out of 5
by Mette from Hillerød

Posted 11-Aug-2016 on Hotels
Fin service. Ligger i roligt kvarter. Rengøringen var ikke helt i top, og den receptionist der var på arbejde, da vi tjekkede ud, var lidt sur. Men resten var helt i orden.
2out of 5
by A verified traveller

Posted 10-Aug-2016 on Hotels
駐車場は予約してもらえるのですが、自分でとめに行き、近い駐車場は20ポンドでした。
Comment from Hotel Management
02-Sep-2016 by General Manager, Hotel Management
Thank you for your review. I am sorry that parking was unavailable. As stated on all booking website, parking is available, subject to availability. With it being the city of Edinburgh, parking is very hard to find anywhere in the city. I am saddened that the parking effected your stay.
2out of 5
by A verified traveller

サービス悪いホテル

Posted 09-Aug-2016
Pros: なし
Cons: TV 朝食テーブルセッティング WIFI
Location: Haymarket駅から徒歩10分 近くにトラム乗り場、バス停あり
TVが映らなかった。 フロントに連絡したら、翌日修理すると言われたが、修理なしだった。 朝食時にテーブルにフォークがなく、毎回担当にフォークを出してくれと頼まなければならなかった。 WIFIが遅い。
Comment from Hotel Management
02-Sep-2016 by Hotel Manager, Hotel Management
Thank you for your review. I'm sorry that you found your tv not be working. I can see that this was fixed by our maintenance team on the day you told us. If you found that the TV still wasn't working, our staff would of been more than happy to try and help. I can only apologise if you needed to ask a member of staff for a fork. We generally don't set forks out for guest who are having continental breakfast, as our items we serve don't require a fork to help consume our products. I have taking this comment on board, and we can certainly discuss for future, should we need a fork for our items.