Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
77% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Central Coast NSW Australia

Looks nice until you get to the room

Posted 26-Aug-2016
Toilet didn't flush properly, shower blocked up so the next person had to wait half an hour to have a shower or the water overflowed onto the floor. Room was made up each day, didn't replace toilet paper, only left 1 towel for 2 guests. Paid over $1000 for a 4 night stay in a twin room and the second bed was a sofa bed that was like sleeping on cement. Asked for a taxi to be booked at 4.40am to go to the airport, the taxi didn't arrive so luckily my daughter was able to book Uber on the spot. Would not recommmend this hotel
Comment from Hotel Management
02-Sep-2016 by Hotel Manager, Hotel Management
Many thanks for your review. Thank you for bringing to our attention on the 1st morning regarding your shower and toilet. I'm glad that this was sorted for the rest of your stay. I'm not too sure how you paid over $1000 for your stay, as I have since checked your reservation and the hotel only received $560 before tax. We did give yourself a complimentary upgrade prior to your arrival, to an executive twin, and the bed was checked and a brand new mattress topper was replaced, to make a comfortable sofa bed, extra comfortable. Rooms are checked each day, I can only apologise that a towel and a toilet roll was missed on a certain occasion. I believe this was sorted for you. As for your early taxi, this was booked, and I have personally checked with our online taxi system, and it tells me the job was completed, so I am very confused on how a job was completed with out you as passengers? I am saddened that you wouldn't recommend our hotel to other travellers for above reason's.
2out of 5
by A verified traveller

サービス悪いホテル

Posted 09-Aug-2016
Pros: なし
Cons: TV 朝食テーブルセッティング WIFI
Location: Haymarket駅から徒歩10分 近くにトラム乗り場、バス停あり
TVが映らなかった。 フロントに連絡したら、翌日修理すると言われたが、修理なしだった。 朝食時にテーブルにフォークがなく、毎回担当にフォークを出してくれと頼まなければならなかった。 WIFIが遅い。
Comment from Hotel Management
02-Sep-2016 by Hotel Manager, Hotel Management
Thank you for your review. I'm sorry that you found your tv not be working. I can see that this was fixed by our maintenance team on the day you told us. If you found that the TV still wasn't working, our staff would of been more than happy to try and help. I can only apologise if you needed to ask a member of staff for a fork. We generally don't set forks out for guest who are having continental breakfast, as our items we serve don't require a fork to help consume our products. I have taking this comment on board, and we can certainly discuss for future, should we need a fork for our items.
4out of 5
by A verified traveller from JAPAN

親切なホテルでした。

Posted 06-Jun-2016
最寄りの駅からは10分ほど離れていますが、周辺がとても歴史のあるゆったりとした景観の良いところで安心して泊まれました。 ホテルの自体も設備もコンパクトではありますが、必要最低限の備品はきちんと備わっており、清潔感もあり、私は1泊だけでしたが充分な機能でした。 家族連れの方も来られており、スタッフの方もみなさんに親切に対応されていたので、とてもフレンドリーなホテルなのだと思います。
Comment from Hotel Management
05-Jul-2016 by Neil & the Team, Hotel Management
Dear Tora, Thank you for taking the time to leave us some much valued feedback, we glad that you enjoyed your stay with us. Neil & the Team
5out of 5
by A verified traveller from west yorkshire

Comfort and care

Posted 10-May-2016
We really enjoyed our stay here and well looked after and made very comfortable with every need taken care of.
Comment from Hotel Management
05-Jul-2016 by Neil & The Team, Hotel Management
Dear Christine, Thank you for taking the time to leave us a review, I am please that you enjoyed your stay with us and that you were well looked after
4out of 5
by Paulo

Posted 03-Apr-2016 on Hotels
Comment from Hotel Management
06-Jul-2016 by Neil, Hotel Management
Dear Paulo Thank you for taking the time to rate out hotel based on your recent stay here.
5out of 5
by Nancy from Keith

Home from home.

Posted 02-Apr-2016 on Hotels
Really relaxed atmosphere and staff really friendly and willing to help. Would stay at this hotel again.
Comment from Hotel Management
06-Jul-2016 by Neil, Hotel Management
Dear Nancy, Thank you for taking the time to leave us this review, I am please to hear that you found our staff really friendly and the atmosphere relaxing
4out of 5
by A verified traveller

Young couple from Denmark

Posted 02-Apr-2016 on Hotels
Hotel Thistle was very nice and charming. The location was fine and it is possible to take public transport nearby, but if you are walking it is a bit far from both from the old town and the new town. We walked most of the time and it was only at night, we thought it was a bit to far away - but I don't think it would be a problem, when it gets lighter outside. Overall we had very good stay.
Comment from Hotel Management
06-Jul-2016 by Neil, Hotel Management
Dear Guest, Thank you for taking the time to leave us this much valued feedback, I am please to hear that the location was fine and the hotel nice and charming. Regards Neil & The Team
4out of 5
by Elizabeth from Chicago

Enjoyable stay

Posted 29-Mar-2016 on Hotels
Very nice hotel in a very nice part of town: not quite in the city but certainly within walking distance of everything. Edinburgh hotels are horribly pricey in general and over Easter weekend, it seemed even more so, so I'm hard pressed to say that it was good value for money. I've stayed in far better places for far less, but when the city you're staying in can push for whatever the market will bear, you have to go with the flow. Our room was on the third floor and quite a workout as there wasn't a lift. The beds were very comfortable. A bath in addition to a shower would have been nice as it was a family room and there were three of us. There was some confusion as to where the light switches where and how to turn the kettle on: easy once you know how. The continental breakfast was sufficient although the slices of ham and cheese not the best quality. Beautiful old building with lovely high ceilings. Reese, I hope I spelt that right, was the jewel in the Thistle crown. He was friendly and most welcoming. You'll go far young man. Thank you for making our stay so enjoyable.
3out of 5
by Barry

Posted 16-Mar-2016 on Hotels
Comment from Hotel Management
06-Jul-2016 by Neil, Hotel Management
Dear Guest, Thank you for taking the time to Rate your recent visit with us Regards Neil & The Team
4out of 5
by A verified traveller

Posted 05-Mar-2016 on Hotels
Comment from Hotel Management
06-Jul-2016 by Neil, Hotel Management
Dear Guest, Thank you for taking the time to Rate your recent visit with us Regards Neil & The Team