Shower was broken. We turned it on and it made the most awful really loud noise. Tried all ways and it would not warm up. So nobody was able to have a shower, we also couldn't move rooms as our small children were already in bed asleep. We decided to ring for room service, but the phone was disconnected. Connected it back up to find THAT didn't work either. So I had to go all the way downstairs to order room service which defeats the object! Used pool in the morning but the hot tub was anything but. In fact, the jet streams were cold water so it was absolutely freezing and the pool was no better. My kids didn't last long then we had to get out because their lips were blue. So we paid a premium for a hotel with better services and facilities and were unable to use them. Very disappointing.