Eastside Santa Cruz Holidays from £681

Upon arrival, the service was great at the front desk. The room itself was a bit dirty but okay. We checked out the dining area the first night and were left a bit offended by how stand offish everyone was. It The hotel caters to those who are staying for business in my opinion. We didn’t feel welcome at all. The next day I was a bit confused on how to contact staff for minor things. I used the number to text the front desk but it seemed to only upset them. I misread one of the woman’s texts about cutlery. I ended up going down to clarify and she spoke to me in a very condescending tone and was quite rude. I had never been to that location and was merely trying to get the lay of the land. I’m so disappointed in my stay. It was supposed to be a fun and relaxing two days but ended up being uncomfortable in many instances.

Would be 10/10 but not having a way to block out the street lights at night and morning sun really messed up our sleep. That’s the only flaw we found, we loved this hotel!

I love staying here. When I’m getting to the end of a book draft, this is my go-to place to do an overnight to finish. I loved that my room was so quiet—yet also close to the bar/restaurant. The food at the Roger is so good, and the staff is so helpful and friendly.

Overly expensive and not worth the money

Next time as a courtesy, it would be nice to know if our room that we will be staying in is going to be right next-door to the laundry room. Our stay was quiet and pleasant for the most part, however we were woken up about 3 or 4 AM to the sound of slamming of washer and dryer doors next to us which caused the pictures in our room to shake and wake us up.