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Hotel Fire & Ice

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Luxury
4.5 star property
9.4

Exceptional

Luxury family-friendly hotel in a rural location

A terrace, shopping on-site and mini golf are just a few of the amenities provided at Hotel Fire & Ice. Hit the slopes at this hotel, offering ski-in/ski-out access, downhill skiing and ski passes. Treat yourself to a massage at the on-site spa. The on-site local cuisine restaurant, Salzburger Hochalm, offers lunch, dinner and children's meals. Enjoy the gym, as well as activities, such as snowboarding and sledging. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Parking available
The current price is £98
includes taxes & fees
28 Jun - 29 Jun

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room, 1 Single Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Twin Room, 1 Single Bed

  • 258 sq ft
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Twin Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Suite

Family Suite | Premium bedding, down duvets, pillow-top beds, in-room safe

Family Suite

8.8 out of 10
Excellent
(3 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Baum Chalet, 1 Queen Bed, Garden View

Baum Chalet, 1 Queen Bed, Garden View | Premium bedding, down duvets, pillow-top beds, in-room safe

Baum Chalet, 1 Queen Bed, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Located in Neuss, Hotel Fire & Ice is in a rural area and near the airport. Mitsubishi Electric Hall and Classic Remise Duesseldorf are cultural highlights, and travellers looking to shop may want to visit Konigsallee. Travelling with kids? Consider Rheinufer, or check out an event or a game at Merkur Spiel-Arena. Relax and indulge in the area's health/beauty spas, or seek out an adventure with hiking/biking trails nearby. Visit our Neuss travel guide
Map
An der Skihalle 1, Neuss, NW, 41472

What's nearby

  • Konigsallee
    Konigsallee
    20 min drive - 15.1 miles
  • Skyline cityscape of Dusseldorf, Germany. Aerial autumn view of Stockum commercial area.
    Messe Düsseldorf
    22 min drive - 17.5 miles
  • Cologne Cathedral
    Cologne Cathedral
    42 min drive - 32.1 miles
  • Jever Fun Skihalle
    1 min walk - 0.0 miles
  • Merkur Spiel-Arena
    22 min drive - 17.3 miles

Getting around

  • Neuss Holzheim Station
    5 min drive
  • Neuss Süd S-Bahn
    8 min drive
  • Düsseldorf (MGL-Düsseldorf - Mönchengladbach)
    19 min drive

Restaurants

  • McDonald's
    7 min drive
  • Biergarten Alpenpark
    3 min walk
  • Lareira Portuguesa
    8 min drive
  • Star Tankstelle
    5 min drive
  • Peking Garden
    7 min drive

About this property

Hotel Fire & Ice

Luxury family-friendly hotel in a rural location
A terrace, shopping on-site and mini golf are just a few of the amenities provided at Hotel Fire & Ice. Hit the slopes at this hotel, offering ski-in/ski-out access, downhill skiing and ski passes. Treat yourself to a massage at the on-site spa. The on-site local cuisine restaurant, Salzburger Hochalm, offers lunch, dinner and children's meals. Enjoy the gym, as well as activities, such as snowboarding and sledging. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Luggage storage, a reception hall and coffee/tea in reception
  • Bike parking, ATM/banking services and a lift
Room features
All 101 individually furnished rooms feature comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-compatible safes and bathrobes.
More amenities include:
  • Highchairs and art supplies
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with showers and free toiletries
  • 32-inch HDTVs with satellite channels
  • LED light bulbs, electric kettles and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (EUR 6 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 11:30 AM on weekends; EUR 24.50 for adults and EUR 12.25 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Jausenstadl
  • Pistenlounge
  • Salzburger Alm Biergarten
  • Salzburger Hochalm
  • Viva Bar

Things to do

  • Downhill skiing
  • Full-service spa
  • Gym
  • Mini golf
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snowboarding
  • Steam room

Family friendly

  • Art supplies
  • Children's games
  • High chair
  • Laundry facilities
  • Mini golf
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • Conference centre (269 square foot of space)

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 30.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 24.50 for adults and from EUR 12.25 for children
  • Uncovered self-parking fee: EUR 6 per day
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Frequently asked questions

Is Hotel Fire & Ice pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Fire & Ice?

As of 6 Jun 2026, prices found for a 1-night stay for 2 adults at Hotel Fire & Ice on 28 Jun 2026 start from £98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Fire & Ice?

Self-parking is available for EUR 6 per day. Limited spots are available.

What time is check-in at Hotel Fire & Ice?

Check-in begins at 4:00 PM.

What time is check-out at Hotel Fire & Ice?

Checkout is at 11 AM.

Where is Hotel Fire & Ice located?

This family-friendly Neuss hotel is located near the airport, within 3 mi (5 km) of Jever Fun Skihalle, Museum Insel Hombroich and Golf Club Rittergut Birkhof. St. Quirinus Neuss and Schloss Hülchrath are also within 6 miles (10 km). Neuss Holzheim Station is 23 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Fire & Ice Reviews

9.4

Exceptional

9.8

Cleanliness

7.6

Location

9.2

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 195 out of 277 reviews
Rating 8 - Good. 69 out of 277 reviews
Rating 6 - Okay. 9 out of 277 reviews
Rating 4 - Poor. 3 out of 277 reviews
Rating 2 - Terrible. 1 out of 277 reviews

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
This is one of the nicest places to stay. I like the alpine theme of the hotel. The room was quiet and clean. The staff were very friendly and helpful. I felt completely at home here.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Fasih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been to this hotel many times, since it is the base for an event that happens annually. But I have never stayed at the hotel until this year, I managed to book early before it filled up this time. The rooms are luxurious and spacious, you can swing two cats at the same time no problem. The only negative is the location, if you are not driving the Uber or Taxi out will be costly, fortunately for me I was transported around by others at the event that had driven their cars to the event. The staff are excellent, the breakfast service especially is very organised. I never got a chance to use the sauna or pool this year, but have used it as a guest in the past - also high recommended.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always , great hotel great friendly staff and peaceful
Stayed 1 night in May 2023
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Stayed 1 night in Mar 2023
Verified

8/10 Good

Nicole Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute Lage, saubere Zimmer.
Stayed 3 nights in May 2026
Verified

6/10 Okay

Jacqueline

Liked: Amenities, property conditions & facilities
Das Zimmer war Klasse. Meine Kritik gilt vor allem dem Silvesterprogramm und dem Frühstücksbuffet. Für die Erwachsenen wurde außer dem essen gar keine Unterhaltung geboten. Wir sind dann rüber zur Party aber da war der Altersdurchschitt für uns zu hoch (ich Schätze ihn auf 60-65). Um halb eins machte im Hotel die Bar zu. Für Silvester unserer Meinung nach viel zu früh. Das Frühstücksbuffet haben wir uns angesehen und dann an der Rezeption wieder abbestellt. Die Tische waren nicht gesäubert, viele noch nicht abgeräumt. Man sitzt sehr ungemütlich - wie in einer Mensa. Die meisten Töpfe mit Inhalt waren vergriffen. Wir waren 1 Stunde vor Buffetschluss vor Ort.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Großartiges Frühstück! Wirklich gutes Hotel an der Skihalle.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Insgesamt ein zufriedenstellender Aufenthalt im Rahmen eines Seminars Zimmer sind geräumig und sehr sauber, Frühstück reichhaltig
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alpine Auszeit am Niederrhein. TOP-Hotel im wunderschönen, hochalpinen Ambiente. Außergewöhnlich hübsche und beeindruckend saubere Zimmer. Hervorragendes Frühstück. Kurzum: 6 von 5 Sternen :) Danke für den unvergesslichen Aufenthalt!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Julie

God oplevelse
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes und gepflegtes Hotel, mit einen exzellenten Frühstück. Sehr empfehlenswert, wir kommen wieder
Stayed 1 night in Feb 2025
Verified

8/10 Good

Ruediger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ansonsten gern wieder!

Kosten für das Fr.-St zu hoch!
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hat alles gepasst.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Arixya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr gut

War sehr angetan. Und lecker essen
Stayed 1 night in Aug 2024
Verified

8/10 Good

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baumchalet war wirklich schön. Sehr ruhig und schön eingerichtet und sehr sauber. Das Personal war überall sehr freundlich und hilfsbereit. Einzig das Buffet im Biergarten vom AlpinePark ist vom Angebot und Auswahl zu dem aufgerufenen Preis von 33,90€ p. Person schon fast unverschämt. Aber das Frühstück im Hotel ist sehr gut mit guter Auswahl. Alles in allem zu empfehlen.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Erlebnis!

Ein "spannendes" Erlebnis, die Schihalle nahe Düsseldorf! Es kommt teilweise richtiges Schi-Feeling auf - vor allem, wenn man als Zuseher in einer der "Hütten" weilt. Seminarbereich passt wunderbar - fein ist der Blick aus dem Pausenbereich auf die Piste. Die Zimmer sind sehr gemütlich eingerichtet und schön geräumig.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Michael P.

oberes “gut”
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schön nach der Party ins Hotel ohne raus zu müssen
Stayed 1 night in Dec 2023
Verified

8/10 Good

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Immer wieder gern.

Wir waren schon häufiger in diesem Hotel und finden es immer wieder sehr schön. Sauber, freundliches Hotel und ein nettes Frühstück mit schönem Ausblick auf die Skianlage. Zimmer sind schön, zum Teil ist der Ausblick leider auf die Dächer der Anlage.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fed kombination af aktiviteter og afslapning

Super fedt ophold med mange gode aktiviteter, dejlig wellness område, gode spisesteder både morgen og aften.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agréable mais sans le ski

Chambre très spacieuse, lit confortable, accueil agréable, parking aisé. Même si l on ne vient pas pour faire du ski dans le hall, l hôtel est très agréable et à un bon rapport qualité. Possible de dîner au sein du complexe. Restaurant correct mais ce n est pas de la grande nourriture non plus. Le p’tit déjeuner est plus intéressant d un point de vue au quite prix avec notamment du jus d orange frais presse , assez rare en Allemagne
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toller Aufenthalt. Sehr schöne Zimmer.
Verified

10/10 Excellent

Joris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rund rum ein echt schönes erholsames Erlebnis. Das Baumhaus war absolut sauber und Ordentlich allerdings waren einige Spinnenweben direkt in der Tür also sie hinderten am eintreten also Punkt Abzug aber dafür alles andere Heforagent. Frühstück könnte man auf seiner Baumhaus Terrasse genießen ..wen man es vorher anmelden bekommt man ein Picknick Korb und kann auf der eigenen Terrasse Frühstücken. Am Alpenpark Golf/Fußball/Klettern/Ski/Rodeln alles super keine Beschwerden um die Umgebung zu erkunden empfehle ich mindestens Fahrräder oder Auto zu Fuß ist es eher schwierig.
Stayed 2 nights in Sep 2022