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"I strongly disagree with a a method of rating that rates 8-10 as good to excellent and 1-7 as poor. Think of your staff and how you can make their experience and expectations better over customers who will stay 1-2 nights and can complain about the thing and it’s probably been the best sleep and breakfast they’ve had in a long time. Think about your staff in the strange rating culture that we live in, please!"

"Staff were very nice and helpful. I stayed for 9days and can not fault them. Whenever I need something you only need to ask. Very helpful and excellent service from kitchen to front desk and the cleaner who helped open my door as I had so many stuff on hand. It’s a shame I didn’t get all their names. But all in all 10/10💯"

"Excellent can’t fault it!.. lovely hotel, staff!.. excellent choice of food and drink.. perfect location too. Can’t edit to return!!"

"Loved it amazing 100% going back "

"Perfect for our stay in derby, we were roadside, next to the pelican so a bit noisy until early hours. Breakfast was ok, food hot and no waiting for anything. Downside, lift was broken so not great for restricted mobility. Thankfully I was ok today. "

"Lovely hotel with associated golf course. Lovely grounds. Bit isolated but that’s the attraction. Great staff with good bar and excellent breakfast options."

"Clean fresh quiet room with superb A/C."

"Helpful and friendly staff, comfortable rome"

"We had an Executive room which had a floor to ceiling window giving us a fabulous view over Derby and surrounding area."