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"I booked a two-night stay, arriving on the 20th, with check-in scheduled for 4:00 pm. I have been a loyal customer of this hotel for many years, dating back to its time under the Hallmark brand and later the Menzies Hotel Group, and I continued to stay regularly until the COVID period, and one visit prior to this since, I do understand covid change their hospitality business but noting should have effected general running and courtesy On this occasion, I booked through Hotels.com as it was an affordable short break. This stay was particularly important to me, as it was intended to give me the chance to get out of the house and gently improve my mobility following recent knee surgery. After a long period of recovery, this short break meant a great deal to me both physically and mentally. Given my long-standing history with the hotel and the personal circumstances surrounding this visit, I felt it was important to share this context with you. When my partner and I arrived at approximately 3:50 pm, we entered the hotel before unloading our luggage, as we noticed that the car park was now managed by a private parking company. This was £20.00 per night which of course we paid without hesitance on line even though The hotel appeared completely empty, and our vehicle was the only one in the car park. As we approached the building, everything gave the impression of being neglected and unwelcoming. i would like to send you full details of this horrendious experience"

"The male member of staff who checked me in was excellent and a credit to the company. "

"The staff were very helpful, my room was comfortable and clean, and the Sunday roast was delicious."

"Lovely place to stay."

"We stayed Friday to Monday and upgraded to sea view. Room was great with a nice comfy bed and shower was nice too. Clean towels every day even though we didn't ask for them. Tea and coffee making facilities were also nice."

"The overall look and feel of the hotel is very dated. We only paid £38 for the room which had stained carpet but overall was acceptable for the price. The location isn't good for bars or beach. You need to drive or get a taxi."

"The staff was nice . The room was clean but no hooks for clothes and no hooks for towels in the bathroom ! The swimming pool was very small and we could not use it because was too busy . Breakfast was nice except the coffee . "

"Pleasant stay, we had an upgrade to a classic room, which was a lovely gesture. Couple of issues with the gym but a nice stay overall. Restaurant very pricey"

"The place was very quaint and rustic and charming. The room was clean and the bed was restful. Everything was wonderful. We would definitely come back again."