Exterior

Reviews of Roosevelt Grand Dakota, SureStay Collection by Best Western

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 296 out of 1001 reviews" "
Rating 8 - Good. 346 out of 1001 reviews" "
Rating 6 - Okay. 188 out of 1001 reviews" "
Rating 4 - Poor. 113 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Hannah,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay. Should you have any further comments or need assistance, please do not hesitate to reach out to our management team directly.

6/10 Okay

Jessica

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Jessica, We appreciate you choosing our hotel for your stay. Should you have any feedback you would like to share with us, please do not hesitate to reach out. We hope you had an enjoyable time and look forward to welcoming you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Robert,We're thrilled to hear that you had a wonderful stay with us! If you have any further comments or if there is anything else we can assist you with, please do not hesitate to contact us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jessica,We are delighted to hear that you had a wonderful stay with us. We hope to welcome you back soon to create more unforgettable memories during your next visit!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and laid out well.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Patricia,We are pleased to hear that you found our hotel to be clean and well organized. We strive to provide a comfortable and welcoming environment for all our guests. If you have any other feedback or suggestions for improvement, please do not hesitate to contact us.

10/10 Excellent

Patricia

Travelled with family
Liked: Property conditions & facilities
The check-in person, Elaine, was so kind and helpful. She set the tone for a great experience. She is the reason we decided to stay another night.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Patricia,We appreciate your positive feedback about Elaine's exceptional service during your stay. Our team takes pride in providing excellent customer service to all our guests. Should you need any assistance in the future, feel free to reach out to our management team for further assistance.

10/10 Excellent

Jamie

It was a nice, clean, quiet place with excellent staff.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Jamie,We are delighted to hear that you enjoyed our clean and peaceful environment, as well as our exceptional team. Your positive feedback is truly appreciated and we hope to welcome you back in the future for another satisfying stay.

4/10 Poor

Joni, Ronan

Travelled with family and small children
Liked: Cleanliness
Additional Pet fee wasn’t stated
Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
Hello Joni, We apologize for any inconvenience caused by any undisclosed charges. For a full breakdown of your charges, please contact our management team. Your feedback is valuable to us as we continuously strive to enhance our guest experience.

2/10 Terrible

Reid

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old dated property. Guy at the front desk was nice and gave good recommendations on a place to eat. Hot tub closed. Heater in the room loud enough to wake the dead. “Breakfast “ was a joke and the coffee was dark colored water.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Reid,We appreciate your feedback on your recent stay with us. We strive to provide a comfortable experience for all our guests and regret to hear we fell short this time. We will address the issues mentioned to improve our services for future guests. Thank you for sharing your thoughts with us.

4/10 Poor

Kenneth W

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The elevator malfunctioned by opening to the incorrect floor about 50 percent of the time we used it, so it was quicker to use the stairs. Bathroom sink provided no warm or hot water. The shower provided warm water after a long wait. Hotel services did not answer the phone when we called. Complimentary breakfast was the least appealing of any competitors where we stayed in the last few years. Not a great experience relative to the online rating.
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Kenneth W, We apologize for any inconvenience you experienced during your stay. Feedback is crucial in helping us improve our services, and we will address the issues you raised with our team. We appreciate your insights and hope you consider staying with us again in the future.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Like environment
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Tina,Thank you for your feedback on our hotel environment. We appreciate you taking the time to share your experience with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly. Your input helps us improve our services for all guests.

8/10 Good

Cynthia

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Cynthia,We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!

8/10 Good

Kia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for coming in late
Stayed 1 night in Jan 2024
Response from Manager on 20 Feb 2024
Hello Kia,We are delighted to hear that you found our hotel suitable for your late arrival needs. Your positive feedback is greatly appreciated, and we hope to welcome you again in the future.

4/10 Poor

Angel

Travelled with family
Disliked: Staff & service
The room is dark compare to the other Best Western hotel rooms. This hotel also tried to save bathroom amenities such as soap and gave customers only one. The desk chair is also dirty. Breakfast needs improvement. This is one of the worst Best Western stay.
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Angel, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely appreciate your comments. We continuously strive to improve our guest experience, and we apologize for falling short of your expectations. We have noted your concerns regarding the room's lighting, bathroom amenities, desk chair, and breakfast. We will review these areas with our team to make necessary improvements. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

2/10 Terrible

Melissa, Burnsville

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello Melissa,We're sorry to hear that you didn't have a satisfactory experience during your stay. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we can address any issues you encountered. We value your input and hope to have the opportunity to make it right for you.

6/10 Okay

John

Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello John, We're sorry to hear that your stay with us was not up to your expectations. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to us directly so that we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
We were able to get an early check in.
Stayed 2 nights in Jan 2024
Response from Manager on 16 Jan 2024
Hello Mary,Thank you for taking the time to share your experience with us. We are glad to hear that we were able to accommodate your early check-in request. At our hotel, we strive to provide excellent service to all our guests. We hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Devin

Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Devin, We're sorry to hear that your experience with us was not up to your expectations. We would appreciate it if you could kindly reach out to us directly with any feedback you may have, so we can ensure a more satisfactory stay for you in the future.

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Ross,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and hope you had an enjoyable experience. Should you have any further comments or suggestions, please feel free to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

8/10 Good

Matt

Travelled with family
Would stay again
Response from Manager on 6 Feb 2024
Hello Matt,Thank you for your positive feedback! We are delighted to hear that you had an enjoyable stay. We strive to provide excellent service and look forward to welcoming you back in the future for another wonderful experience.

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Stay
We enjoyed our stay at the Roosevelt Grand Dakota. Room was clean and hotel was quiet. Our son enjoyed the pool.
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Nicholas,Thank you for choosing the Roosevelt Grand Dakota for your recent stay. We're delighted to hear that you found your room clean and enjoyed a peaceful stay at our hotel. It's great to hear that your son had a wonderful time at the pool. We hope to welcome you back for another enjoyable experience in the future.

8/10 Good

Jesse

Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Jesse,Thank you for taking the time to share your experience with us. We value guest feedback and are sorry to hear that your stay did not meet your expectations. We appreciate your feedback and will use it to improve our services.

8/10 Good

Matt

Travelled with family, Travelled with partner
Liked: Staff & service
Suite was clean and spacious. Bed was rock hard as were the beds in the standard room the kids were staying in. However for the price point we would definitely stay again.
Stayed 2 nights in Nov 2023
Response from Manager on 8 Nov 2023
Hello Matt,Thank you for choosing to stay with us and for your feedback. We're glad that you found the suite clean and spacious. We apologize if the firmness of the beds did not meet your expectations. We appreciate your understanding and hope you will consider staying with us again in the future.

8/10 Good

Idella E

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice place
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Idella E,Thank you for your kind words! We're glad you enjoyed your stay with us.

10/10 Excellent

Landa

Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Landa,Thank you for your incredible rating! We are thrilled to have exceeded your expectations and look forward to providing you with exceptional service again in the future.

10/10 Excellent

NANCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and hottub...even though there were loads of kids, I had a wonderful soak with them. I do not drink coffee, decaf or tea and would have really loved a hot chocolate option for breakfast.
Stayed 2 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello NANCY,Thank you for sharing this honest review and feedback about our breakfast and your insights regarding our pool. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything looks new, we loved the way room was
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Margaret

Stayed 2 nights in Sep 2023
Response from Manager on 14 Sept 2023
Hello Margaret,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 12 Sept 2023
Dear Guest,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Mark, Kelowna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were not as friendly and the breakfast was not good, ran out of coffee and were not refreshing food
Stayed 3 nights in Sep 2023
Response from Manager on 10 Sept 2023
Hello Mark,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and your comments about our breakfast. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, comfortable beds, good breakfast. Pool doesn’t open until 9am.
Stayed 1 night in Sep 2023
Response from Manager on 6 Sept 2023
Hi Erica, It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

10/10 Excellent

Sherry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Toilets were not clean doors felt stick
Stayed 1 night in Sep 2023
Response from Manager on 6 Sept 2023
Hi Sherry,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Wyatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Hello Wyatt,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Bradley

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Eat at Burger King
The breakfast was pitiful with fake eggs a weird greasy sausage, white bread slices and a bowl of orange slices. The hotel is worn out and needs major renovation. Room had paint and plaster peeling, stained carpet bathroom tub didn’t drain & caulked over mildew along the tub shower wall, towel rack about to fall off the wall and an uncomfortable lumpy mattress.
Stayed 2 nights in Aug 2023
Response from Manager on 2 Sept 2023
Hello Bradley,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Terrible

Gregory

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very poor for a Best Western. Breakfast was supposed to be included, from 6 to 9am. At 630 they started running out of food, and it was not replenished. Out totally by 7am. Mold in bathroom, peeling wallpaper, dirty rug, bed uncomfortable. staff was not responsive, no manager on site, or he was hiding.
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello Gregory, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nothing for breakfast
Stay there every year for a golf tournament. Went to go have breakfast shortly after 8 am. There was nothing at all left but 2 pieces of bread and 1 scoop of scrambled eggs. Waited 15 minutes for more food to come out while 5 families showed up also disappointed. Left to go have breakfast elsewhere.
Stayed 2 nights in Aug 2023
Response from Manager on 25 Aug 2023
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our breakfast. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

Clayton

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Ok but not great
Friendly staff, dated but clean, continental breakfast was not too good, and the pool temp was good but water is not very clear and the shallow end is small and the deep end is 7.5 feet so not great for kids.
Stayed 2 nights in Aug 2023
Response from Manager on 25 Aug 2023
Hi Clayton,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

6/10 Okay

GARY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had carpet with worn areas
Stayed 2 nights in Aug 2023
Response from Manager on 25 Aug 2023
Hello GARY, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Jurlisa

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Aug 2023
Response from Manager on 9 Sept 2023
Hello Jurlisa,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope to see you again in the future. Thank you for your valuable business.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bar was a little hectic
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hello Tim,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terrible

Mark, Sylvan Lake

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in at 4, room not ready. Not enough toilet paper, very noisy wit the pool out side the door. Curtains falling down! Couldn’t reach the air conditioner. Had to get up in a chair… would never recommend or ever come back! It was terrible!
Stayed 1 night in Aug 2023
Response from Manager on 21 Aug 2023
Hello Mark, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 20 Aug 2023
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Jessi

Stayed 3 nights in Aug 2023
Response from Manager on 8 Sept 2023
Hello Jessi,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 19 Aug 2023
Hello K,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Rodney

Liked: Staff & service
Disliked: Property conditions & facilities
Tv remote only changed channels. No volume control or on/off functions. Shower handle was broken and nonfunctional. AC unit was very loud. I'd have turned up the volume on television but remote wouldn't work.
Stayed 2 nights in Aug 2023
Response from Manager on 19 Aug 2023
Hello Rodney,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 Excellent

Kirklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jun 2023
Response from Manager on 18 Aug 2023
Hello Kirklin,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Trevor

Liked: Cleanliness, staff & service
Property is dated. Our room had an old crooked TV and there was mold or discoloured marks on the ceiling. Would be nice if breakfast ran until 10. All in all, not a bad place to stop for a night. Wouldn't stay longer.
Stayed 1 night in Aug 2023
Response from Manager on 17 Aug 2023
Hello Trevor, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spooky
The room stayed in was spooky. I have video showing chair moving by itself.
Stayed 4 nights in Aug 2023
Response from Manager on 17 Aug 2023
Hello Lisa, Thank you for taking the time to share your feedback as we are continuously working to improve our services and accommodations. We are sorry for the unpleasant condition that you found your room in and will address this with our housekeeping team. We appreciate your insights and suggestions and hope to provide you with a better experience in the future.

8/10 Good

KELLY

Stayed 1 night in Aug 2023
Response from Manager on 4 Sept 2023
Hello KELLY,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Aug 2023
Response from Manager on 11 Aug 2023
Hello Tyler,Thank you for taking the time to share your comments regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.