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"Overall was clean aside from the comforter having brown stains that looked like old blood stains I asked for my comforter to be changed once and even second round it was like that so I removed it from the bed and used only the sheet. Also the food at the restaurant not the best . Also when checking in girl at front doesn’t even speak doesn’t say if they r holding a security deposit nothing. Complete silence"

"All goodn"

"The breakfast and Happy Hours were so great and rooms were roomy."

"Wifi access easy to connect. Room was very clean and new. Nice layout with separate bedroom and living/work area. Front desk staff and maintenance staff happy to please with a smile."

"This was a very nice stay with an excellent cleaning staff and a customer service phone staff that helped me get checked in. Checking in was a horror story as I do not have a smart phone and did not have internet available as I was travelling. NO WHERE in the emails I received at home indicated that I needed a smart phone to check-in. The reservation was made and paid in full (for a stay on 11 May 2026) in Dec 2025. The property was spectacular in every way, but the check in experience makes it highly unlikely I would stay at Jaxon again. The property lacks a front desk and requires technology expertise by the customer. As I was unloading my car another arriving guest was frustrated trying to check in even with her smart phone. Luckily Achillia the housekeeper was still there and helped her also. Please fix your check in procedures for us old flip phone users as the hotel was the nicest of all the ones we stayed in during the entire weeks' vacation."

"The staff was so helpful. Very kind. Very happy to help in anything you needed. Also, when we checked in they were very very kind. The place was immaculate and the staff. I can't say enough about the staff. Ballet guys were great bartender. Superb. I definitely will visit again"

"My bathroom was a mess. The toilet was leaking water. Maintenance went and fixed it. The problem wasn’t fixed, it was still leaking water. I had to call the front desk two more times to send someone to fix it. Then the water wasn’t draining in the tub. Maintenance had to come again to fix it. It was not unclogged all the way. The bathroom floor and the entrance inside the room was dirty. The worst experience I had from staying at an hotel. The front desk staff were really nice and professional."

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"Everything was clean and the beds were comfortable. The staff members were friendly and helpful. The room/bathroom were definitely showing their age."