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"Pros: The hotel was a beautiful hotel in an excellent location. It was also close to two tube stations. Cons: We had issues a couple days getting our room cleaned. We had set up daily cleaning for our week’s stay, but came back a couple times after a day of touring and no one had been there. Also the rooms are very dark with minimal lighting. The other big issue is the lack of storage space. When we stay a week in a hotel, we like to unpack and not have to live out of our suitcases. There were no drawers or wardrobe spaces in the bedroom. Only storage space was two small drawers in the closet. "

"Yes"

"Room was lovely. Good space and very clean. Staff were very friendly & warm, couldn't fault them. Issue with a one off unauthorised payment that was taken after arrival of £8 which was a little frustrating but theyve promised to reimburse. Bed was very hard & humming of the heating sysyem kept me awake most of the night, constantly getting up to switch things off to search for the issue. Breakfast was nice & I liked the choice of picking from a seperate menu if you want. Coffee machine was lukewarm & for a hugh coffee lover to start the day that was mark down for me. Would recommend paying for breakfast beforehand or on-line for discount rather than paying full cost which, I paid £10 on line, but certainly wouldnt of paid full price for what there was. Overall pleasant stay for the one night although would probably not stay again given the choice of so many other hotels in the area which I prefer, but as always, its a matter of personal opinion."

"Beautiful hotel in the heart of the city. Very clean and comfortable and the staff were excellent. Pool was a little small if being picky but we had an excellent visit."

"Lovely hotel, got a nice upgrade "

"Great location, small room but understandable given it is London. Lots to do in the touristy area."

"The hotel is both charming and ideally located for easy access to local attractions. Our room was very nice, with a particularly comfortable bed. We thoroughly enjoyed the spa and pool facilities, and the gym was impressively well-equipped—far better than is typical for city hotels. The only minor drawback was the lack of communication from the hotel prior to our arrival. Despite sending several emails requesting information, we did not receive any response. That said, once we arrived, the staff were highly helpful and accommodating."

"Good"

"Great location, clean rooms and amenities. Staff was fantastic."