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"My stay was very comfortable. The rooms were clean and quiet. The staff was helpful."

"Clean room"

"Great hotel. The staff was amazing and they were very friendly, nice and welcoming to my whole family. Very good location. "

"10/10 hotel"

"Very helpful staff. They allow us to early check in after a redeye flight. It was so needful on that moment. Breakfast options also very good. Ellaborate buffet with plenty options even a sandwitch maker which I never got in any hotel before. Providencia is very peaceful place and with good neighbourhood and very near to the tallest building. My kids love when a robo came to deliver our towel in room."

"Front reception staff are rude and arrogant on booking in, don't expect a warm welcome from reception. The room we booked (1208) was comfortable with a lot of power outlets for charging in the bed head. The view from the room is great. The room is dimly lit with a funny design of the toilet and sink on one side of the room and the shower on the other side of the room. There is a large window in the shower without a blind or cover, so there is no privacy. The roof top bar is awesome with great staff, fantastic and good value menu and great views, worth your time to visit and enjoy. Was a real joy especially after the dealing with the awful staff at the front desk. The breakfast was great with a good selection and lovely staff. There is free coffee in the lobby which was great. The location is good, with easy access to cafes and restaurants as well as some tourist attractions. Unfortunately the hotel is not great in returning messages quickly when you send them on Expedia messenger. We also had to ask for our 20% off food and beverage offer as part of the Expedia booking as the reception staff did not offer this at the time of arrival at the hotel, and they said it was for food only when we asked for the voucher."

"El hotel está en una excelente ubicación a metros del mall Cenco costanera . La habitación muy buen tamaño . El desayuno muy bueno y completo.todo buenísimo , lo único que no estuvimos muy conformes es que la piscina no está a buena temperatura, bastante fría , imposible meterse en esta época ( otoño) ."

"Clean room, friendly staff. Good breakfast. "

"La ubicación del hotel es muy buena, la limpieza también. "