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Crowne Plaza Santiago

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Seasonal outdoor pool, open 8:00 AM to 7:30 PM, pool cabanas (surcharge)
Seasonal outdoor pool, open 8:00 AM to 7:30 PM, pool cabanas (surcharge)
Seasonal outdoor pool, open 8:00 AM to 7:30 PM, pool cabanas (surcharge)
Premium bedding, down duvets, pillow-top beds, minibar

Overview of Crowne Plaza Santiago

Crowne Plaza Santiago

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

  • Popular LocationClinica Santa Maria15 min walk
  • Popular LocationPlaza de Armas16 min walk
  • Popular LocationMetropolitan Cathedral2 min drive
  • AirportSantiago (SCL-Arturo Merino Benitez)19 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Wed, Mar 10 - Wed, Jun 30.

About this area

Santiago

Located in Santiago, Crowne Plaza Santiago is in the city centre and near a metro station. Shoppers can check out Costanera Center, while everyone can enjoy the natural beauty of O'Higgins Park and Cajon del Maipo. Chilean National Zoo and National History Museum are also worth visiting. Spend some time exploring the area's activities, including a ski shuttle.
Popular Location

What's nearby

  • Forest Park - 3 min walk
  • Patio Bellavista - 8 min walk
  • Clinica Santa Maria - 15 min walk
  • Plaza de Armas - 16 min walk
  • Metropolitan Cathedral - 2 min drive

Getting around

  • Baquedano Station - 3 min walk
  • Santiago Central Station - 5 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 19 min drive

Restaurants

  • Urbano 136 Restaurant — 1 min walk
  • Trafalgar Bar — 1 min walk
  • La Hacienda Gaucha - 4 min walk
  • La Terraza - 5 min walk
  • José Ramón 277: Chopería & Sanguchería - 5 min walk

About this property

Crowne Plaza Santiago

4-star hotel with a shuttle to the slopes
After a day on the slopes, return to Crowne Plaza Santiago to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an outdoor pool and a full-service spa. All 291 rooms offer comforts such as pillowtop beds and premium bedding, plus in-room free WiFi and LCD TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars and coffee makers.
Crowne Plaza Santiago offers 291 forms of air-conditioned accommodation with minibars and a safe. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Santiago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 20 per day)
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge) up to 22 km
  • Beach shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: USD 22 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Billiards/pool table
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping
  • Hot tub

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Conference centre (16140 square feet of space)
  • Meeting rooms 13

Outdoors

  • Pool cabanas (surcharge)
  • Pool sunloungers

Spa

  • Massages
  • Sauna

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 10 March 2021 to 30 June 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 22 per person (approximately)
  • Airport shuttle fee: USD 30000 per vehicle (one-way)
  • Airport shuttle fee per child: USD 30000
  • Self-parking fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from November to April
Pool access available from 8:00 AM to 7:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Santiago
Crowne Plaza Santiago
Santiago Crowne Plaza
Crowne Plaza Santiago Hotel
Crowne Plaza Santiago Hotel
Crowne Plaza Santiago Santiago
Crowne Plaza Santiago an IHG Hotel
Crowne Plaza Santiago Hotel Santiago

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 231 out of 472 reviews
5 - Excellent 49%
Rating 4 - Good. 164 out of 472 reviews
4 - Good 35%
Rating 3 - Okay. 46 out of 472 reviews
3 - Okay 10%
Rating 2 - Poor. 13 out of 472 reviews
2 - Poor 3%
Rating 1 - Terrible. 18 out of 472 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.3/5

Staff & service

3.7/5

Amenities

4.2/5

Property conditions & facilities

1/5 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
This property is closed as it is under renovation. Showed up to a closed building, the reservation had been transferred to the Intercontinental across town. Didn’t know anything about this, a construction worker had to tell me lol. He wasn’t even working on the property. Lucky me for finding someone to tell me. What a joke..
Stayed 4 nights in Jan 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This review is for the Intercontinental Hotel. All was great
Stayed 5 nights in Jan 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

1/5 Terrible

Stayed 2 nights in Jan 2020

1/5 Terrible

Disliked: Staff & service
Hotel was closed, I did get moved to some other hotel but I would have liked to be informed of the change ahead of time, instead of wasting over 30 minutes to find the new hotel location
Stayed 1 night in Dec 2019