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Reviews of The Spring Resort and Spa - Adults only

2.5 out of 5
The Spring Resort and Spa - Adults only
12699 Reposo Way, Desert Hot Springs, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 192 out of 260 reviews" "
Rating 8 - Good. 50 out of 260 reviews" "
Rating 6 - Okay. 12 out of 260 reviews" "
Rating 4 - Poor. 5 out of 260 reviews" "
Rating 2 - Terrible. 1 out of 260 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Oksana, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Salih

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place! Stayed here for a second time. It is so peaceful.
Stayed 4 nights in Apr 2024

10/10 Excellent

margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is awesome!
Stayed 1 night in Apr 2024
Response from Monica, GM on 18 Apr 2024
Thank you so much

8/10 Good

Raaz

Stayed 1 night in Apr 2024

10/10 Excellent

Julia, Stamford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved every minute of our stay at The Spring Resort! I've never felt so relaxed and serene--the mineral pools truly are magical. The saunas, poolside lounge chairs and free breakfast were also great. The small size of the property was also unexpectedly delightful, because it felt very private. It's almost like a super luxe AirBnb that you are sharing with a small group of (very nice) strangers. We hope to go back soon!
Stayed 2 nights in Mar 2024
Response from Monica, GM on 18 Apr 2024
This was so refreshing to read. Thank you so much. We hope to see you again soon.

10/10 Excellent

Lydia

The tranquil atmosphere and beautiful landscaping. The mineral pools were amazing as well as the relaxing massage. I didn’t like the amount of wind during our stay.
Stayed 1 night in Mar 2024
Response from Monica, GM on 18 Apr 2024
Thank you for your feedback it is greatly appreciated. We hate the wind too so sorry this happened during your stay. Hope to see you again soon.

10/10 Excellent

Debbie

Stayed 1 night in Mar 2024

10/10 Excellent

Malissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Srdan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place. Super cool amenities. Mineral pools are amazing.
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place for total relaxation. The staff are excellent. Our room was very private, and furnished in stylish comfort.
Stayed 5 nights in Jan 2024
Response from Monica GM on 23 Jan 2024
Thank you so much for staying with us. We can't wait to see you again soon.

2/10 Terrible

Dae

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They took money twice and did not return it. The workers were very unfriendly. The water was dirty.
Stayed 1 night in Jan 2024
Response from Monica GM on 23 Jan 2024
Hello there as discussed at checkout time all monies were collected accordingly. We do have to take deposits at check in time. We are very sorry this affected your stay with us.

8/10 Good

Kiley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Monica GM on 23 Jan 2024
Thanks we hope to see you again soon.

10/10 Excellent

Shauk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Place.
Stayed 1 night in Dec 2023
Response from Monica GM on 23 Jan 2024
Amazing guests. Thank you for our Amazing score. We hope to see you again.

10/10 Excellent

Cherise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new get away
My husband and I had to make a last minute reservation for a one night stay. Wow we found a gem! Next time we'll stay much much longer. Clean, friendly, lots of fresh fruit in the morning....just beautiful overall serenity.
Stayed 1 night in Dec 2023
Response from Monica GM on 24 Dec 2023
Thank you for stumbling into our place. We are so happy you enjoyed yourself and we will be here when you come back. Can't wait to see you again.

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adults only is a benefit. The property is very small so at times it can still feel crowded, even though there aren’t many rooms. Walls are thin so it’s possible to hear a snoring neighbor.
Stayed 3 nights in Nov 2023
Response from Monica GM on 24 Dec 2023
Thank you for your feedback I will share this with management. We hope to see you again soon.

10/10 Excellent

Li

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, cozy place, the staffs are very friendly. Really enjoyed our stay ! Thank you
Stayed 2 nights in Nov 2023
Response from Monica, GM on 24 Dec 2023
Thank you for review we are so happy to read that your stay was great and we can't wait to see you again.

10/10 Excellent

Nyomi

Stayed 5 nights in Nov 2023
Response from Monica GM on 24 Dec 2023
5 out of 5 we love it. Come back soon.

10/10 Excellent

Siri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So very quiet and relaxing! Can't wait to return.
Stayed 1 night in Nov 2023
Response from Monica Lopez on 25 Nov 2023
Thank you so much for our amazing rating. We are so happy and can't wait to see you again.

10/10 Excellent

Amaury, Lake Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great help from staff
Stayed 3 nights in Oct 2023
Response from Monica Lopez on 25 Nov 2023
Thank you for recognizing our staff members. We will make sure to share with everyone. You're the BEST !!

10/10 Excellent

bassem

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and very nice people
Stayed 2 nights in Sep 2023
Response from Monica Lopez, GM on 25 Nov 2023
Thank you for taking time out to tell us how we are doing. It is greatly appreciated

6/10 Okay

Mildred

Liked: Cleanliness, staff & service, room comfort
This review is for room 1
Getting to the resort & walking in makes you feel zen. Their shop sells crystals, jewelry and some skincare products. They have two saunas, 3 mineral pools at different temperatures as well as body services like massages. It’s a beautiful, clean property when you get there. My issues lied more with our room. We booked a king bed, with private soaking tub and a kitchen. The soaking tub was my favorite and was put to use my entire stay. Now for the cons.. we booked a kitchen specifically so we could make some our own Meals throughout the day but the stove doesn’t work. When turning the knobs to turn the stove on, you could smell the gas but no flames on any of the four burners. I was scared to just use a match to turn the burner on because it smelled so much of gas it felt like I was going to blow us up. Another major con was the bathroom door doesn’t close! It’s actually too big for the door space so I had to use the cabinet door to keep the door semi closed. The radio thing in the room is also hard to navigate because the volume button is wacky and when you try to lower the volume it will sporadically raise then drop and raise again. The A/C is to remain at 76 degrees. They shut off the water and told us it would only be for 15 minutes but it was actually shut off for about an hour and a half before we just decided to leave. The walk way towards room 1 is a bit of a hassle if it’s busy and there’s lots of people you need to squeeze by& not fall in the pool
The room
The kitchen
Table in the room
This is the only way to get privacy in the bathroom in room 1
Stayed 2 nights in Sep 2023

10/10 Excellent

Roderick

Stayed 1 night in Sep 2023
Response from Monica, GM on 25 Nov 2023
Thank so much 5 out of 5 so appreciated. Hope to see you again soon

10/10 Excellent

steven, sana clarita

Travelled with partner
Liked: Amenities, property conditions & facilities
Love it can't wait to return
Stayed 2 nights in Aug 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very zen and quiet and beautiful
Stayed 1 night in Aug 2023

10/10 Excellent

Nicky

Stayed 2 nights in Aug 2023
Response from Monica Lopez, GM on 20 Aug 2023
Thank you so much for a wonderful rating. It is greatly appreciated. We can't wait to see you again.

8/10 Good

Louann

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
I’ve been here atleast a half a dozen times & always enjoy my stay. I’ve been a little disappointed the last two times because some things are breaking & are not being repaired. IE: Sauna use to let you put water over the rocks for added heat & moisture but no longer. And there’s a water feature outside the massage house that is broke & just lying on its side. If it were standing up it would be easier on the eyes. But again, I always enjoy my stay.
Stayed 1 night in Jul 2023
Response from Monica GM on 29 Jul 2023
Thank you so much for your feedback. I will share this with our staff. Pond is now fixed we are so sorry about that and we understand. We hope to see you again soon

10/10 Excellent

seel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Monica GM on 29 Jul 2023
Thank you for our amazing 5 out of 5 we appreciate you.

10/10 Excellent

Ariel, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for the ultimate reset from work or stress, this is exactly where you can do it! The Spring Resort and Spa encourages tranquility and the amenities are great! Mineral water pools, breakfast included, friendly staff are among what you will find in this beautiful desert oasis! My partner and I could not have chosen a better spot for our anniversary!
Stayed 3 nights in Jul 2023
Response from Monica, GM on 16 Jul 2023
Thank you so much for the kind words about our resort. We are so happy to hear that you enjoyed your time with us.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Monica GM on 29 Jun 2023
Thank you for your review it is much appreciated.

10/10 Excellent

Louann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Always a wonderful time. It’s a hidden little gem! Little Oasis! ♥️
Stayed 2 nights in Jun 2023
Response from Monica GM on 29 Jun 2023
Thanks so much Louann. I am so excited you all had a relaxing time with us again. See you soon we hope

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Monica GM on 29 Jun 2023
Thanks John 10 out of 10 you are amazing.

8/10 Good

Lashea

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. The only thing I didn’t like was the continental breakfast. It was out later then stated and there were hardly any options. They had boiled eggs, yogurt, cereal, and fruit. Being that out of all the options I could only eat fruit. I was hoping to at least have a bagel. But that’s my only complaint.
Stayed 1 night in Jun 2023
Response from Monica GM on 29 Jun 2023
Hi Lashea, sorry to hear about your experience with our breakfast. The hours are 8-10:30am. If you find yourself past this time next time feel free to come to the lobby, we would be more the excited to help you grab something extra. We do not carry bagels however we have a wonderful nut grain and sprouted breads available. It would be our pleasure.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I thoroughly enjoyed our stay. The facility was beautiful and well maintained, and the staff was wonderful. Spa treatments were terrific. A truly relaxing escape. Eager to go again. Highly recommend!!
Stayed 2 nights in Jun 2023
Response from Monica GM on 29 Jun 2023
Thank you so much Mark. I am so happy to read of your enjoyment with the facilities and your spa therapist. If we can be of anymore help to you please just ask. Thanks again see you soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful resort. Quiet atmosphere. Stayed in the villa, needed more supplies in the kitchen. Beds were comfy.
Stayed 2 nights in Jun 2023
Response from The Friendly Staff at The Spring Resort & Spa on 16 Jun 2023
Hello! Thank you for your review. We appreciate your feedback and look forward to seeing you again with our improvements in the kitchen.

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from The Friendly Staff at The Spring Resort & Spa on 11 Jun 2023
Thank you, Marisela! We look forward to seeing again soon!

10/10 Excellent

esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Friendly Staff at The Spring Resort & Spa on 25 May 2023
Hi Esmerelda! Thanks for your review! We look forward to seeing you again in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Monica GM on 22 May 2023
10 out of 10 yippee and thank you. We are so happy to see you enjoyed yourself and we can't wait to have you again.

10/10 Excellent

jeannie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so kind and friendly. Place is very relaxing and beautiful. Beds are super comfy. Breakfast was generous and healthy.
Stayed 1 night in Apr 2023
Response from The Friendly staff at The Spring Resort & Spa on 4 May 2023
Hi Jeannie! Thanks for your review! We enjoyed your company and look forward to many more stays to come!

10/10 Excellent

Massimo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The rooms are large and clean (at least mine was). Poolm Jacuzzi, saunas and not crowded at all." Adults only" in this context means there are no kids and the place is very quiet. Clearly designed for adults who need to unwind. The place is 20 mins from downtown and there is nothing interesting within a 15 mins driving radius, with the exception of Cabot's Pueblo Museum which is walking distance and I recommend it. Once you make it downtown there are many food options. If too hot you can drive 30mins and take the tramway to Mount Jacinto. I highly recommend it. If available, ask for the suite instead of the regular room.
Stayed 2 nights in Apr 2023
Response from The Friendly staff at The Spring Resort & Spa on 6 May 2023
Hi Massimo, Thank you for this wonderful review! We look forward to your next visit with us!

10/10 Excellent

Yaxin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Monica GM on 22 May 2023
Thank you so much for your amazing review it is greatly appreciated and we can't wait to see you again.

10/10 Excellent

april

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property. Nice touches in the room like the CD/record player and provided music, soap rock and baskets for storage. Liked the various spa areas and that it wasn't crowded.
Stayed 1 night in Apr 2023
Response from The Friendly staff at The Spring Resort & Spa on 30 Apr 2023
Hi April, thank you for your review! We appreciate your positive input and look forward to seeing you again!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
If you want peace, quiet, and relaxation this is the place
Stayed 1 night in Apr 2023
Response from The Spring Resort & Spa on 22 Apr 2023
Thank you, William, for your kind review! We hope to see you again in the near future!

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
Who are the raters?
I'm not sure where to begin and cannot believe this has a rating of 9.2 out of 10. There's no chance it deserves that score. Overall, this place needs a lot of help. Overpriced massages, price dig - we are talking $150+ just to start for the basic. 30 minutes away from anything worth eating at. No television in the room, regardless if one desired to watch it or not. Tiny bathroom, as in oneself needs to turn and pivot in order to close the door. Huge kitchen... ummm I'm not cooking on vacation. It reminded me of a place not to turn on the stove or heater fearing a gas leak. Small indoor pool. Large outdoor pool. Jacuzzi and sauna. The pictures online fooled me and got me good. Avoid.
Stayed 1 night in Apr 2023
Response from Monica Lopez on 17 Apr 2023
Hello Andrew, We are sorry to read that your stay was not up to the level of expectation. We did not see that you let us know these challenges while staying with us, we always love the opportunity to fix anything and everything that we can. We are sorry for the restaurant selections in the city, and our lack of TV. We do have 2 offsite villas that have television availability however you are correct we are a whisper tone unplug and rest location so all rooms on property are without phone and television. I can assure you all gas items we provide in the rooms are 100% safe you should not feel uncomfortable using them. We hope for another opportunity in the future to see you again.

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023
Response from The Spring Resort & Spa on 16 Apr 2023
Thank you, William, for your review, we hope to see you again soon!

10/10 Excellent

Aaron

Liked: Staff & service, amenities, property conditions & facilities
Amazing grounds, very peaceful and relaxing. Staff is excellent, will be back for sure!
Stayed 2 nights in Apr 2023
Response from The Spring Resort & Spa on 6 Apr 2023
Hi Aaron, thanks for your review! We cant wait to see you again!

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023
Response from Friendly Staff at The Spring Resort & Spa on 11 Mar 2023
Hi Ken, thank you for your feedback, we hope to see you again in the near future!

8/10 Good

Bridget

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2023
Response from The Friendly staff at The Spring Resort & Spa on 31 Mar 2023
Hi Bridget, Thank you for your review! We look forward to seeing you again soon!