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"Good place to get away. Spa facilities good and clean room"

"The hotel is lovely and very convenient for Cheltenham x and the Spa is lovely"

"The room was clean and amazing as i stayed at the abbey room which is one of the penthouse which I highly highly recommend to stay at if you want a truly unforgettable experience and it was worth it . The room is spacious , bathroom was lush and the best part was the balcony view which had an amazing view . The only let down was there was only a few limited channels on the tv as it was outdated and couldn't connect my phone to the tv which was the only let down but me and my partner loved the whole stay , the room and there is parking which is great if you want a hotel with parking and it is free lots of spaces to park . Highly recommend to stay if you want to escape to the country side ."

"Friendly staff and situated right in the city centre."

"It was a very nice setting outside but inside could have a better layout, felt like a business lounge in the airport. Staff were friendly and helpful but did have a few issues with orders which resulting in myself eating separately despite the meal costing around £300. Unfortunately too many children around for us having a night off from children! Lots of rooms downstairs so perhaps some adult only areas? Lots of children in the Spa which made the experience quite unrelaxing. Very overpriced for the experience in my opinion. Sadly wouldn’t return. Although food was delicious and bed very comfy!"

"Dated room with no AC, but has everything needed."

"This is a beautifully charming hotel with loads of history, right in the heart of Stratford Upon Avon (and walking distance to all tourist attractions)."

"The food and the staff where great "

"The hotel lacked the polished service and five-star finesse one would reasonably expect, particularly within the restaurant and lounge areas. Table service was notably absent, requiring guests to collect their own drinks from the bar. During dinner, only part of our order was processed by the waiter, leaving some of the party waiting for meals that had not been entered. The experience culminated in one guest leaving without dining at all while the remainder of the party had already eaten. In addition, the spa facilities were disappointing, with the jacuzzi not fully functional and used towels left around the area by guests, creating an untidy and poorly maintained environment. "