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Rating 10 - Excellent. 587 out of 1003 reviews" "
10 - Excellent
587
Rating 8 - Good. 217 out of 1003 reviews" "
8 - Good
217
Rating 6 - Okay. 92 out of 1003 reviews" "
6 - Okay
92
Rating 4 - Poor. 54 out of 1003 reviews" "
4 - Poor
54
Rating 2 - Terrible. 53 out of 1003 reviews" "
2 - Terrible
53
9.0/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Chris
8 May 2024
Chris
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on 10 May 2024
Thank you so very much for the five star review.
10/10 Excellent
Cristy
Travelled with group
8 May 2024
It was a very nice hotel. Wish it had a mini fridge in room.
Cristy
Stayed 2 nights in May 2024
Response from Callan H, General Manager on 8 May 2024
Thank you for the five star review.
2/10 Terrible
Cheryl
4 May 2024
Disliked: Cleanliness, amenities
I’ve had the worst experience I’ve ever had in a hotel at this one the manager and staff are extremely rude and I will not be returning
Cheryl
Stayed 1 night in May 2024
Response from Callan H, General Manager on 6 May 2024
Dear Cheryl,So sorry you were not able to enjoy your stay with us. We hope you will reconsider and stay with us again. I am confident my staff and I will provide a stay leaving you wanting to return.Yours in hosptiality,
10/10 Excellent
Mary
4 May 2024
Mary
Stayed 1 night in May 2024
Response from Callan H, General Manager on 6 May 2024
Response from Callan H, General Manager on 17 Apr 2024
I am very sorry you did not enjoy your stay with us. The name on the reservation was changed and it does not appear you stayed. We hope you will stay with us in the future and enjoy your time with us.Yours in hospitality,
10/10 Excellent
Terese
Travelled with family, Travelled with partner
15 Apr 2024
Liked: Cleanliness, staff & service, amenities
very interesting architecture in dining rooms, Bluegrass festival going on was exciting
Terese
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on 16 Apr 2024
Thank you for letting us host your stay, the nice comments and the five star review.
10/10 Excellent
Marsha
15 Apr 2024
Marsha
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on 6 May 2024
Thank you for the five star review.
8/10 Good
Jason
15 Apr 2024
Jason
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on 6 May 2024
Lots of open parking! Several restaurants within walking distance. Lots of places to walk. Good selection of TV channels.
No ramp out to back parking lot. No complimentary coffee station. Toilet used A LOT of water.
Maria
Stayed 4 nights in Apr 2024
Response from Callan H, General Manager on 11 Apr 2024
Thank you for staying with us and the great feedback. I hope you will stay with us again in the future. We do offer complimentary coffee pods in each guestroom beside the coffee maker. I am not sure if this answers your concern. Yours in hospitality,
Very nice hotel with reasonably sized rooms. The full breakfast is especially good and diverse. The overnight price may or may not be included, but we got comp tickets to save the roughly $20 per person cost.
The included famous DoubleTree cookies at check-in are warm, welcome and delicious.
Amenities otherwise are sparse. I don't believe they have a pool or workout area. And other than breakfast, they don't have an in-house restaurant. The only other minor downside from my perspective is that it felt like there was a lot of wait time at the 3 elevators servicing all of 10 floors. (We were on the 9th.)
John
Stayed 3 nights in Apr 2024
Response from Callan H, General Manager on 10 Apr 2024
Dear John,Thank you for the five stars and the great feedback. You happened to book an executive level room which has additional outlet offerings such as breakfast included within the rate. Breakfast is available in a bed and breakfast rate or on its own. Our pool and workout facilities are both on the lower level of the hotel. Please stay with us again soon.
Response from Callan H, General Manager on 10 Apr 2024
Thank you very much for the five star review.
2/10 Terrible
teresa
8 Apr 2024
I booked two rooms and they weren’t smart enough to think I’d want them near each other. Also, I picked this hotel because they didn’t seem to be price gouging as much as other places but the hit me with over a hundred dollars per room in fees. Not likely to return to a double tree in the future. Oh yeah and for the price I paid you would think they’d have all the amenities. They didn’t even have a hot tub. Nice hotel with NONE of the perks of a cheaper chain.
teresa
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on 8 Apr 2024
Dear Teresa,Thank you for staying with us. We now offer bookable connected rooms. Unfortunately, we apologize for not getting your rooms connecting. We hope you will allow us to book a future stay for you.Yours in hospitality,
10/10 Excellent
Robel
7 Apr 2024
Robel
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on 8 Apr 2024
Thank you so much for the five star review.
10/10 Excellent
Octavio
2 Apr 2024
Octavio
Stayed 3 nights in Mar 2024
Response from Callan H, General Manager on 23 Apr 2024
The property was very nice. But the Starbucks shut down at 11 AM. There was nowhere to get food or coffee for hours during the day. And there’s nothing within walking distance.
Krista
Stayed 4 nights in Mar 2024
Response from Callan H, General Manager on 27 Mar 2024
Dear Krista,Thank you for staying with us and the valuable feedback. We do have quite a few restaurants adjacent to the hotel including Saltgrass, Wendy's, Taco Bell. Just North on Midway, almost one mile, is Addison's Restaurant Row on Beltline.Yours in hospitality,
10/10 Excellent
Daruis
25 Mar 2024
Daruis
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on 16 Apr 2024
Thank you for the five star review.
10/10 Excellent
Mahad
24 Mar 2024
Mahad
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on 26 Mar 2024
Cleaning staff entered room four times we told them of stay extended checkout told them verbally called front desk again entered sign still they entered we requested a refund
David
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on 25 Mar 2024
Dear David,Thank you for staying with us and for reaching out. We are sorry you did not enjoy your stay with us. We hope you will stay with us again and we can regain your loyalty.Yours in hospitality,
8/10 Good
Katrice
18 Mar 2024
Liked: Cleanliness, staff & service
We love the cookies at Double Tree, however every time we would ask for a cookie we were told that they were out... And that they were only for guests who were checking in. I've never in the many times staying at a Double Tree I've been told that. With that I never got a cookie. Sad day.
Katrice
Stayed 2 nights in Mar 2024
Response from Callan H, General Manager on 18 Mar 2024
Dear Katrice,Please accept my apologies. We will certainly make sure you receive a cookie. Please stay with us again soon.
8/10 Good
Jolynne
Travelled with family
18 Mar 2024
Liked: Cleanliness, staff & service
It is an older property which could use some updates. Our door squeaks like a horror movie sound effect, the wallpaper is peeling, the carpet is older, etc; however, staff is fantastic and the location is very convenient.
Jolynne
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on 18 Mar 2024
Dear Jolynne,Thank you for staying with us and the feedback. We will correct the squeaky door and any peeling wallpaper.Yours in hospitality,
Response from Callan H, General Manager on 4 Mar 2024
Thank you for staying with us. We appreciate the feedback.
8/10 Good
Kassaundra
26 Feb 2024
It was pretty standard and staff were friendly
Kassaundra
Stayed 4 nights in Dec 2023
Response from Callan H, General Manager on 26 Feb 2024
Thank you for staying with us. We strive to provide a well maintained hotel with friendly team members.Yours in hospitality,
6/10 Okay
Oscar, Andrews
20 Feb 2024
Oscar
Stayed 2 nights in Feb 2024
Response from Callan H, General Manager on 21 Feb 2024
Dear Oscar,We are very sorry you did not enjoy experience. We hope you will allow us a future stay and we are confident you will enjoy your stay...wanting to return.Yours in hospitality,
10/10 Excellent
Carlos
Travelled with family, Travelled with family and small children
Breakfast was outrageously expensive for disgusting food. Stale rock hard biscuits, tasteless gravy. Some of the fruit was not ripe! We ordered food from the bar the night before and it ended up in the trash it was disgusting! I had the chicken quesadillas and something was wrong with them! I promptly threw up within 20 min ofter eating 2-3 bites. My spouse had the salmon and it was also inedible, both meals were thrown away! When my fiancée told the front desk what happened he said he would speak to the chef. We never received a credit nor a response! You have limited products in the bathroom no mouthwash and things normally found at nice hotels.
Cheryl
Stayed 2 nights in Jan 2024
Response from Callan H, General Manager on 8 Feb 2024
Thank you for staying with us. We truly apologize for any troubles you faced during your stay. Please allow us to host a future stay. We are confident you will enjoy your time with us.Sincerely,
Everything was cleaned. My only complaint would be that the shower head could use a good clean. We did disinfect the bathroom because of the shower head. Other then that we enjoyed our stay and was pleased over all
Theodore
Stayed 1 night in Jan 2024
Response from Callan H, General Manager on 29 Jan 2024
Thank you for staying with us and we will ensure the showerhead is perfect. We hope you will stay with us again soon.
10/10 Excellent
Sharon
28 Jan 2024
Sharon
Stayed 1 night in Jan 2024
Response from Callan H, General Manager on 22 Mar 2024