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"We've stayed in this Zedwell several times. This time the pillows wete very flat and when i contacted the concierge number (via whatsapp) for more pillows, I didn't get a reply but i did get a message through trying to upsell late check out and luggage storage which was annoying!"

"Really liked this hotel. Location was perfect and hotel was well appointed and very comfortable. The only negative we had was, as older people, having to take a detour to get an elevator down (escalator up, long staircase down) and one day both available elevators were out of order!"

"The location is close enough within walking distance to key areas but in a quieter area. The hotel rooms are small, but have everything you need. The breakfast is good if you get it included with your hotel price if not, it is very expensive. The Hotel staff strive to be very helpful but a late check-in was less than ideal with a newer staff member struggling to check us in."

"Good since refurb. Sneha on front desk was sweet!"

"Clean, friendly, good location "

"Our room was on the back of the builfing on the north side. It was very quit and close to the elevator. The hotel was convenient for getting around the city by tube."

"Food lovely"

"Poor breakfast. No bacon, diluted down juice but 90% water diluted. "

"Didn't enjoy, check in process cumbersome, the room they gave me had an uneven slopes floor, bed was sloped at an angle. They did move me to another room. "