Hotel Puerta del Cielo

Property class: 2.5

Choose dates to view prices

Hotel Puerta del Cielo provides amenities, such as a coffee shop/cafe and a garden. Stay connected with free in-room WiFi.

Reviews

3.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk
The current price is £22
includes taxes & fees
11 Nov - 12 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

Suite, 1 King Bed, Microwave

  • City view
  • 161 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

  • City view
  • 161 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds

  • City view
  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds
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About the area

Lomas de Cortes, a neighbourhood in Cuernavaca, is home to Hotel Puerta del Cielo. Spa Orlane and Cuernavaca Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Portal D10 and Plaza Cuernavaca. Ready for a night out? Consider Gallaecia Jardin y Salón de Eventos and Piedrasanta Events Garden. Visit our Cuernavaca travel guide
Map
Av. del Conquistador #156, Col. Lomas de Cortes, Cuernavaca, MOR, 62240

What's nearby

  • A historic building with a large archway and a tall tower in the background.
    Cuernavaca Cathedral
    21 min drive - 4.0 miles
  • Parish of the Divine Savior
    8 min drive - 1.4 miles
  • Portal D10
    8 min drive - 1.2 miles
  • Galerias Cuernavaca Mall
    9 min drive - 4.7 miles
  • Forum Cuernavaca
    12 min drive - 6.8 miles

Getting around

  • Benito Juarez International Airport (MEX)
    86 min drive

Restaurants

  • Taqueria El Especial
    7 min walk
  • Chaparrito's Tacos
    6 min walk
  • Tacos Charmin
    9 min walk
  • Dreas
    9 min walk
  • Tacos El Exquisito
    5 min walk

About this property

Hotel Puerta del Cielo

  • Hotel near Cuernavaca Cathedral
  • Hotel Puerta del Cielo provides amenities, such as a coffee shop/cafe and a garden. Stay connected with free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool, along with pool umbrellas
    • Free self-parking
    • A 24-hour front desk
  • Room features
  • All guest rooms at Hotel Puerta del Cielo have amenities, such as free WiFi.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 20-inch TVs with cable channels
    • Ceiling fans and daily housekeeping

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  • Pet-friendly
  • Free Wi-Fi
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8.2 out of 10, Very good, 757 reviews
The price is £36
includes taxes & fees
12 Nov - 13 Nov
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Frequently asked questions

Does Hotel Puerta del Cielo have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Puerta del Cielo?

As of 10 Nov 2026, prices found for a 1-night stay for 2 adults at Hotel Puerta del Cielo on 11 Nov 2026 start from £22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puerta del Cielo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Puerta del Cielo?

Self-parking is free at this property.

What time is check-in at Hotel Puerta del Cielo?

Check-in start time: 2 PM; check-in end time: 11 PM.

What time is check-out at Hotel Puerta del Cielo?

Checkout is at 1 PM.

Where is Hotel Puerta del Cielo located?

Located in Lomas de Cortes, this hotel is within 1 mile (2 km) of Portal D10 and Parish of the Divine Savior. La Paloma de la Paz and Teopanzolco Archaeological Zone are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Puerta del Cielo Reviews

3.8

4.2

Cleanliness

4.4

Location

4.8

Staff & service

3.4

Property conditions & facilities
Rating 10 - Excellent. 9 out of 200 reviews
Rating 8 - Good. 13 out of 200 reviews
Rating 6 - Okay. 30 out of 200 reviews
Rating 4 - Poor. 39 out of 200 reviews
Rating 2 - Terrible. 109 out of 200 reviews

Reviews

Verified review

8/10 Good

Liked: Staff & service
Normal
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estancia en casa Maria, me encanto, sin duda lo volveré a adquirir.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Se está casi callendo de viejo y sucio me comentan que ya lo van a cerrar y solo por eso hay únicamente 5 habitaciones me comentan que en línea me hacen la devolución de mi efectivo la cual tampoco a pasado
Stayed 1 night in May 2026
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
La propiedad está muy descuidada!!! No venden alimentos, no venden bebidas!!! El servicio de televisión desactualizado.
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities
No tenían la reservación , no tienen estacionamiento , la habitación de buen tamaño pero sucia
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo el hotel no está como en las Fotos no tiene nada de mantenimiento Las condiciones del hotel son deplorables No se puede quedar uno ahí La alberca está pésima
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
No reciben tarjeta y estaba abandonada la propiedad, no me hospedé pésimas condiciones
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Amenities
Disliked: Property conditions & facilities
No corresponde a fotos , poca limpieza en piscina, no hay agua caliente, no dan toallas, falta de mantenimiento , no cuenta con cafetería , es lo contrario a lo publicado en la pág.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Mala habitación sucio
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Todo feo, había cucarachas muertas, un alacrán, olía a veneno, nada que ver como en las fotos, horrible, si puede nunca vayan a ese lugar
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada que ver en las fotos, el pasto seco la alberca en muy malas condiciones, no está fumigada, el servicio del hotel precario, no respetan la reservación, mil cosas mas
Stayed 4 nights in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Mal lugar
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Es vieja, los muebles viejos…. No tenían terminal para cobrarme tuve que pagar en efectivo….
Stayed 1 night in Apr 2025
Verified review

2/10 Terrible

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
todo a excepción de las mañanas , mi habitación quedo cerca del restaurante y desde las 5 am están sonando los platos y las platicas de los empleados, todo se acuchaba, por mas que querías dormir un poco mas , no se podia
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8 de 10

Podría ser increíble si invirtieran un poco en darle un mantenimiento completo. Incluso los clientes, estaríamos dispuestos a pagar más.
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Disliked: Cleanliness

Sin condiciones limpias

Mucha caca de gato en todos lados
Stayed 1 night in Jan 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fraude!

No me quedé, el servicio no corresponde con lo que promocionan. Literalmente es otro hotel, las fotos en la plataforma no son las del hotel es un FRAUDE, tuve que hospedarme en otro lado. Espero me hagan el reembolso
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Las fotos no son actuales, lamentable estado del hotel en general.
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
No es lo que se publica en las fotos, está my deteriorado y abandonado. El costo elevado para las instalaciones y lo descuidado que está. No volvería a regresar
Stayed 2 nights in Dec 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Buena atencion lo unico malo es que le falta mucho mantenimiento
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
El lugar es pésimo muy sucia, parece hotel de paso. .las fotos no representan lo que es.. es un engaño
Stayed 2 nights in Jul 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No resperón la reserva, ESPERO NO HAYAN COBRADO! El lugar nefasto, una posilga, NADA que ver con las fotos
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad no está como en las fotos para nada, no te hacen cargo Pero no vale la pena llegar ahí, perdida de tiempo, el lugar parece estár abandonado
Stayed 1 night in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es lo más horrible que conozco

Horrible es un hotel en ruinas no tiene estacionamiento los autos se quedan a la Interperie en terracería
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Precio, atención y servicio
Stayed 1 night in Apr 2024