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"Hotel and staff were great. Room was great. You now have to pay for drop off parking at Heathrow which was difficult as I am not from England. There should be a way to pay by cash. This is not the hotel, it’s the airport that is charging. "

"Yes "

"Mouldy rooms. Extra cost at every turn"

"Room compact but very clean and functional. Offers value for money."

"Didn't see or use the gym"

"Amazing location, perfect for sightseeing. Lovely big rooms, beautiful bathrooms with luxury toiletries. Great hotel for a trip to the capital."

"Glad for luggage check in option. Sheet had stain on it and needed to be replaced. Hard time getting prompt resolve on this. It is probably a UK thing, since none of the other hotels we stayed at had washcloths either, just an FYI. Breakfast was good, tons of options. Overall decent place to stay. Close to restaurants, the Tower bridge, and the Tower of London castle all in very short walking distance. "

"Love the location and staff at this hotel. I stay here every time I am in London. However, the last time I was here, I was not told that there is no desk or table in the room (premium Queen, which is what I always book - I always had a table and chair before), so it was difficult for me to get any work done on my computer. Other than that, I would recommend it."

"Perfect stay and lovely breakfast. Fan in room great. Bed a little on the small side for a double. Went to the Fawlty Towers experience which was brilliant!! "