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Stayed at this hotel several times now, close to the train station so suited us just fine for a convenient mini break to London.

Big spacious room

Peaceful

It was beautifully clean. Tastefully decorated and cosy room . A very comfortable bed.. The downside was that they now bring your breakfast to your room. We asked for it at 8 am they brought it at 8.50.Apart from a delicious Danish the rest was pretty naff, nothing tasty or hot. The overnight car park opposite the hotel cost £18!

Nice clean hotel and room was spacious. The staff were friendly and informative.

very nice staff the receptionist were very helpful and friendly room was nice very clean and bed was very comfortable wish i could have brought bed home with me the breakfast was very good overall i would highly recommend the grand sapphire and next time i am in croydon i will be booking a room here

It was a really good experience staff was very welcoming specially room was really clean & only few minutes walk to town centre, would go there again 👍

Considering the price it’s an excellent place to stay. It’s not designed to be a luxury hotel but it does the job perfectly. Close to amenities. Great for that overnight stay for business or like me staying to see family.

The shrubs need to be trimmed. On the positive side the room and bathroom I had were clean and filled with natural light. Staff was very obliging. The location was ideal. It is within walking distance to East Croydon Station . The restaurants and grocery stores catered to a very diverse population.

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

The staff are so welcoming and the property is amazing. The garden is lovely and the room was very clean. Breakfast was excellent. Special shoutout for Moamen who was very helpful and welcoming to us. Thank you