Exterior

Reviews of Comfort Inn & Suites Ft. Jackson Maingate

2.5 out of 5
Comfort Inn & Suites Ft. Jackson Maingate
7337 Garners Ferry Rd, Columbia, SC

Reviews

7.6

Good

Rating 10 - Excellent. 137 out of 472 reviews" "
Rating 8 - Good. 172 out of 472 reviews" "
Rating 6 - Okay. 92 out of 472 reviews" "
Rating 4 - Poor. 38 out of 472 reviews" "
Rating 2 - Terrible. 33 out of 472 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Manuel

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is nice, but rooms are terrible dirty one wall had a weird blood stain, another wall was opened to fix a pipe and never fixed back, the room smelled bad like urine,the shower had a nice size chip exposing metal rusting, shower head could not be adjusted,the water coming out was very murky,carpets were sticky, and the sofa bed was broken the rooms mini fridge was not working. Definitely not worth staying there the only convenience is that it is close to I-77. I would not recommend to stay at this property especially with your family.

8/10 Good

Jacqueline, East Hartford

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Richard, Surfside Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location to downtown
Stayed 1 night in Mar 2024
Response from FD on 20 Mar 2024
We appreciate your feedback. Please come again. 'Thank you

6/10 Okay

Gina

Travelled with partner
Liked: Cleanliness, staff & service
Please...if your pool is not operational, remove it from the description or tell us ahead of time. I need a pool for exercise and it's very disappointing when we arrive to find it closed!
Stayed 1 night in Mar 2024
Response from x on 20 Mar 2024
Than you for your feedback.

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice worker
Stayed 1 night in Feb 2024
Response from fd on 20 Mar 2024
Thank you! Please come again.

8/10 Good

jackirsy

Stayed 1 night in Mar 2024

8/10 Good

corranne

Stayed 1 night in Mar 2024

4/10 Poor

John

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Soiled carpets and sofa bed. Room was smelly.
Stayed 1 night in Mar 2024
Response from x on 20 Mar 2024
Thank you for your feedback

4/10 Poor

Tommy

Liked: Staff & service
The room wasn’t ready on time
Stayed 1 night in Mar 2024
Response from FD on 20 Mar 2024
We apologize for the inconvenience. Thank you again for your feedback.

8/10 Good

Larry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place to stay.
Stayed 2 nights in Mar 2024
Response from fd on 20 Mar 2024
Thank you Larry, Please come again.

4/10 Poor

Kaitlyn

Stayed 1 night in Feb 2024

2/10 Terrible

Laura

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t do renovation & keep it open close down
Stayed 3 nights in Feb 2024
Response from fd on 20 Mar 2024
Thank you

6/10 Okay

Phyllis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Did not mention it is renovating pool. Pool was being used as a storage room. Keys had to be reactivated daily. Located between many closed business left bad impression.
Stayed 6 nights in Feb 2024
Response from FD on 20 Mar 2024
Thank you for allowing us to hear your feedback.

8/10 Good

Harry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived to the hotel, the person was having difficulty checking guests in. Computer issues was all she said. The first room wasn't much... Old, stained carpets, broken down dresser, the T.V. didn't work. They are renevating and obviously didn't start with the first floor. We were switched to the third floor, and all was great. It was like a different hotel. Breakfast area was clean, and a good selection of hot or cold breakfast. Staff was very accomodating.
Stayed 4 nights in Feb 2024
Response from fd on 20 Mar 2024
Thank you for your feedback

6/10 Okay

Lauren

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from fd on 20 Mar 2024
Thank you for your feedback

6/10 Okay

Tamekia

It was good for overnight
Stayed 1 night in Jan 2024
Response from fd on 20 Mar 2024
Thank you for your feedback

10/10 Excellent

Grant

Liked: Staff & service
Not terrible. Good place to stay for a quick turnaround.
Stayed 1 night in Feb 2024
Response from fd on 20 Mar 2024
Thank you for your feedback

2/10 Terrible

Jiali

Stayed 1 night in Feb 2024
Response from FD on 20 Mar 2024
Thank you for staying.

10/10 Excellent

Daphne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff rooms clean easy parking
Stayed 1 night in Feb 2024
Response from fd on 20 Mar 2024
HI Daphne! Please come again. Hope to see you soon, Thank you

2/10 Terrible

Chaton

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from FD on 20 Mar 2024
Thank you for your feedback.

10/10 Excellent

Kristen, Council Bluffs

Travelled with family and small children
Liked: Cleanliness, staff & service
Pool and work out area closed. Why we chose this property
Stayed 2 nights in Jan 2024
Response from FD on 20 Mar 2024
Thank you for your feedback and again, apologies for our amenities being closed down due to renovations.

10/10 Excellent

Eddie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly. The rooms are clean. Location was perfect
Stayed 1 night in Jan 2024
Response from FD on 20 Mar 2024
Eddie! We appreciate your feedback. Please come again!

2/10 Terrible

Elizabeth

Stayed 1 night in Jan 2024
Response from fd on 20 Mar 2024
Your feedback is appreciated. Thank you

4/10 Poor

Matthew

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I didn't expect this place to be amazing, I was looking for a bed that was dog friendly and that's what I got. That said the tub was stained with something, the bathroom door has never been cleaned on the inside by the looks of it, there's water spots on the ceiling of the bathroom, the door barely latches and you can hear every single noise down the hall as a result of the gap, the blackout curtains were too small to fully cover the window so light still comes through. My dog also took way too much interest in the luggage cover on the bed for it to have ever been washed. I suppose there are worse hotels out there but I'd look elsewhere. And I don't consider myself very picky in regard to hotels.
Stayed 1 night in Dec 2023
Response from Comfort on 19 Jan 2024
We appreciate your feedback. Your review is being passed along to the appropriate departments so that we can improve our hotel. Thank you again.

6/10 Okay

neil

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Very run down and room was quite grubby, needed a real good clean.
Stayed 1 night in Dec 2023
Response from Comfort on 19 Jan 2024
Thanks for your feedback.

10/10 Excellent

Jesse

Stayed 1 night in Dec 2023
Response from Comfort on 19 Jan 2024
Thank you for staying.

2/10 Terrible

Tammy

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The decorative scarf on the bed had a blood-stained hand print, the wires for the built-in lamp on the bed-side were exposed and taped together, the wire on the blow dryer was melted, and there was a very large rust stain running from the handle on the shower wall to the tub. The door had a big gap even with it being locked. I didn't notice anything else after seeing the bloodstain I was done. I slept there because I didn't have a choice that night. I would have slept in my rental car, but the parking lot was very sketchy. The front desk staff was friendly but told me they had problems keeping cleaning staff. This was NOT a staff problem.
Stayed 2 nights in Dec 2023

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful.
Stayed 2 nights in Dec 2023

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and friendly.
Stayed 2 nights in Dec 2023

2/10 Terrible

david

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Broken tv Loud dogs barking Pool closed Parts of facility under renovation
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was very pleasantly surprised at the rooms and the comfort level attributed to guests. Beds were very comfortable. Breakfast was ok as they go in hotels. Staff was great.
Stayed 1 night in Nov 2023

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Comfort Inn met our needs for our visit to the area. We found the room to be clean and comfortable and the staff to be helpful. The food was also good. We did see that the facility needs updating and maintenance. The area felt safe but food was limited.
Stayed 2 nights in Nov 2023

8/10 Good

Nestor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet was backed up
Stayed 1 night in Oct 2023

4/10 Poor

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Renovations
The hotel was in the middle of a renovation - including the interior hallways and room. This was not disclosed when making the reservations. Created a musty and dank environment
Stayed 2 nights in Oct 2023

8/10 Good

Diane

Travelled with partner
Liked: Staff & service
I have a recommendation-we are being asked to not change the towels everyday. That was okay but there are not enough towel hooks for the wet towels to be hung. Also we assumed that the garbage would be cleared out each day along with the floor being vacuumed and that did not happen.
Stayed 2 nights in Oct 2023

6/10 Okay

Grace

Sketchy and run down
There were sketchy people hanging outside and inside the lobby and the staff didn’t do anything about it.
Stayed 1 night in Oct 2023

10/10 Excellent

Grace

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, all of the staff we met, were so nice, friendly and helpful-cheerful-it was such a great visit for our son's graduation from BCT at Fort Jackson!!!
Stayed 3 nights in Oct 2023

8/10 Good

Brenda

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

JUAN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction, the pool was closed, room carpet dirty
Stayed 3 nights in Sep 2023

10/10 Excellent

Jodie

Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel I have stayed at in years! Cari was amazing and very helpful, property was clean and quiet! Highly recommend this location...the entire staff will take care of you. Loved my stay and experience here from check in to check out!
Stayed 1 night in Sep 2023

6/10 Okay

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Tricia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was convenient to what we came for.
Stayed 3 nights in Jul 2023
Response from Comfort on 3 Aug 2023
TRICIA,Thank you for staying. We are pleased to have met your standards. Please come again.

4/10 Poor

Elizabeth

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed with renovation quality. Items that at a minimum should be available to customer were not. Examples no closet hangers and no phone. Quality did not reflect cost. Staff were pleasant and accommodating. Breakfast was good.
Stayed 1 night in Jul 2023
Response from Comfort on 3 Aug 2023
Elizabeth, Most importantly we appreciate your feedback. We are currently trying to improve all hotel conditions. Please feel free to reach our to Ashley, the Assistant GM, to continue speaking about your stay.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service
Staff was exceptional
Stayed 3 nights in Jul 2023
Response from Comfort on 3 Aug 2023
Justin ! Thank you for being a loyal guest, we truly appreciate your kind words. We look forward to seeing you again.!

10/10 Excellent

Shakira

Stayed 1 night in Jul 2023
Response from AGM on 6 Jul 2023
Thank you for staying ! Please come again !

6/10 Okay

Kara

Liked: Staff & service
Floor is dirty with stains and possibly wet. Hole in the wall near fire alarm and a bit run down, but the beds and bathroom are clean.
Stayed 1 night in Jun 2023
Response from AGM on 6 Jul 2023
We appreciate your feedback. During renovation, we will be able to fix all issues. Thank you for bringing this to our attention. Please come again. Thank You

6/10 Okay

Kenneth

Travelled with family and small children
Was given wrong room at check-in
Stayed 1 night in May 2023
Response from AGM on 6 Jul 2023
Thank you, please come again.