Holidays to Collingwood

Customer service was great!

The location of this hotel is exceptional, and the view from the balcony is amazing (harbour, Lake Ontario, Toronto skyiine). The 450 foot suite with kitchen was comfortably spacious. Unfortunately, the place seems to have become a little shabby, and cosmetic renovations give the impression of low value. The plastic insert in the bathtub was sloppily caulked and some granite countertop was laid over rusting metal support. Our stay was not cheap (roughly $250 a night) so we were expecting higher standards. Still, to be able to walk around the Port Credit harbour area just outside the door almost made it worth the expense. Hopefully, the hotel will soon be able to invest in its immense potential.

The property itself is really nice. Room is spacious with good amenities. However, 1. We asked for wine glasses but they won’t be delivered to our room without additional charge. We had to go down to lobby to get them ourselves. 2. Juice and coffee are included in breakfast only if we pre-ordered. They charged us for that because we ordered that morning. It was not stated on the ordering sheet. Things can be better. In the end, you just want your guests to enjoy the stay.

Even on a very snowy lockdown day, great place to be stuck.

Hotel was wonderful, excellent service and accommodations.

The staff was so friendly and professional.