Title: Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Luxury resort with 2 restaurants and free valet parking ![Hot springs](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/bbc44f8d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Fireplace](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/48cb04d2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Japanese & Western style room with private hot spring (Kaiseki Dinner at Restaurant Included) | 1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/42a1d43a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/c0e70798.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/7b3a9a99.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Lake Shikotsu Tsuruga Resort Spa MIZU no UTA sits by tranquil waters, offering an indoor mineral hot spring and effective spa treatments. On-site restaurants serve Japanese cuisine and breakfast with scenic garden and terrace views. Visitors appreciate the attentive staff. 9.4 Exceptional ## Popular amenities - Gym - Free airport shuttle - Spa - Parking included - Free WiFi - Air conditioning £298 2 Dec - 3 Dec ## Room options ### Check availability for these dates Tonight [Nov 26 - Nov 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=4022596&PinnedHotelID=4022596&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=4022596&PinnedHotelID=4022596&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 27 - Nov 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=4022596&PinnedHotelID=4022596&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=4022596&PinnedHotelID=4022596&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=4022596&PinnedHotelID=4022596&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=4022596&PinnedHotelID=4022596&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=4022596&PinnedHotelID=4022596&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=4022596&PinnedHotelID=4022596&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 16 of 16 rooms ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/cf29a151.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite With Private Open Air Bath (NOT ONSEN) - Sleeps 4 ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/9d783298.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese & Western Style Room With Private Open-Air Onsen Bath - Sleeps 4 ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/10e3106c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese & Western Style Room With Private Open-Air Bath (NOT ONSEN) - Sleeps 4 ![Japanese&Western style room with private open-air bath (NOT ONSEN) | View from room](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/09755937.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese&Western style room with private open-air bath (NOT ONSEN) 9.6 Exceptional 9 reviews ### Highlights Balcony Air conditioning Fridge Flat-screen TV Pillow menu Separate bedroom Bidet Hairdryer - 646 sq ft - Sleeps 4 - 2 Single Futons and 2 Single Beds ![Junior suite with private open-air bath (NOT ONSEN) | Bathroom | Free toiletries, hair dryer, slippers, electronic bidet](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/c6ffa0ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior suite with private open-air bath (NOT ONSEN) ### Highlights Balcony or patio Air conditioning Fridge Flat-screen TV Pillow menu Separate bedroom Hairdryer Private bathroom - 743 sq ft - 1 bedroom - Sleeps 4 - 2 Single Futons and 2 Single Beds ![Japanese & Western style room | 1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/8ff3c1c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese & Western style room 9.8 Exceptional 7 reviews ### Highlights Air conditioning Fridge Flat-screen TV Pillow menu Separate bedroom Hairdryer Private bathroom Shower/bath combination - 538 sq ft - Sleeps 4 - 2 Single Beds and 2 Single Futons ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/680dd303.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite with Private Open-Air Hot Spring (In-Room Kaiseki Dinner Included) 10.0 Exceptional 3 reviews ### Highlights Balcony Separate dining area Air conditioning Fridge Flat-screen TV Pillow menu Blackout curtains Separate bedroom - 1227 sq ft - 1 bedroom - Sleeps 5 - 2 Single Beds and 3 Single Futons ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/c0e70798.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese & Western style room with private hot spring (Kaiseki Dinner at Restaurant Included) 9.6 Exceptional 5 reviews ### Highlights Balcony or patio Air conditioning Fridge Flat-screen TV Pillow menu Separate bedroom Bidet Bathrobes - 828 sq ft - Sleeps 4 - 2 Single Beds and 2 Single Futons ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/a0c68c07.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Suite With Private Open Air Onsen Bath - Sleeps 5 ### Pet Friendly Room - Sleeps 2 ![Double Room | 1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/6163ca75.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Air conditioning Fridge Flat-screen TV Pillow menu Separate bedroom Bidet Hairdryer Private bathroom - 344 sq ft - Sleeps 2 - 1 King Bed ![Premium Suite with Private Open-Air Hot Spring (Kaiseki Dinner at Restaurant Included) | 1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/f178d6ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite with Private Open-Air Hot Spring (Kaiseki Dinner at Restaurant Included) ### Highlights Air conditioning Fridge Pillow menu Separate bedroom Toilet with electronic bidet Hairdryer Coffee/tea maker Free bottled water - 1 bedroom - Sleeps 5 - 2 Single Beds and 3 Single Futons ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/cb5a5bbf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard King Room - Sleeps 2 ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/5536d993.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese & Western Style Room (Town View) - Sleeps 4 ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/e01fabe6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese & Western Style Room With Private Onsen Bath - Sleeps 4 ![1 bedroom, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4030000/4022600/4022596/2e8ae3cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Japanese & Western Style Room - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChitose-Hotels-Lake-Shikotsu-Tsuruga-Resort-Spa-MIZU-No-UTA.h4022596.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChitose-Hotels-Lake-Shikotsu-Tsuruga-Resort-Spa-MIZU-No-UTA.h4022596.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.77479%2C141.40347&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0iZh430wIheCgq0SRE5PEjOxGh8=) Shikotsuko Onsen, Chitose-shi Hokkaido, Chitose, Hokkaido, 066-0221 #### What's nearby - Shikotsuko Onsen - 1 min walk - 0.0 miles - Shikotsu Visitor Center - 2 min walk - 0.1 miles - Lake Shikotsu - 5 min drive - 1.7 miles - Sapporo Dome - 51 min drive - 37.8 miles - Odori Park - 59 min drive - 43.6 miles #### Getting around - Tomakomai Station - 24 min drive - New Chitose Airport (CTS) - 38 min drive #### Restaurants - ‪Lake Side Kitchen トントン - ‬3 min walk - ‪Cafe Lunch Store Hoo-Hoo - ‬7 min drive - ‪レイクサイドVILLA翠明閣 - ‬5 min walk - ‪お釣りが出ない自販機 - ‬13 min drive - ‪メメール - ‬2 min walk ## About this property ### Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Luxury resort by the lake You can look forward to a free return airport shuttle, an indoor mineral hot spring (onsen) and a terrace at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA. Adventurous travellers may like the cycling at this resort. Treat yourself to spa services, such as a body treatment, aromatherapy or a massage. Make sure that you enjoy breakfast, dinner and Japanese cuisine at the two on-site restaurants. Yoga classes are offered at the gym; the property also has a coffee shop/cafe, a garden and a library. In addition to laundry facilities and a fireplace in reception, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self-parking and valet parking - Free train station pick-up, bike hire and hot springs on-site - Concierge services, a 24-hour front desk and multilingual staff - Guest reviews say great things about the helpful staff Room features All guest rooms at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA include perks, such as pillow menus and air conditioning, in addition to amenities, such as free WiFi and safes. More conveniences in all rooms include: - Toilets with electronic bidets, free toiletries and hairdryers - Fridges, children's slippers and coffee/tea makers ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/33000000/32880000/32874700/32874693/0409d8be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lake Shikotsu Tsuruga Besso Ao no Za Chitose - Breakfast included - Spa - Free airport shuttle - Parking included 9.4 Exceptional 38 reviews £773 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=32874693&PinnedHotelID=32874693&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/16000000/15170000/15169500/15169453/6c970ac0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan Chitose - Free WiFi - Restaurant - Air conditioning - Game room 8.8 Excellent 265 reviews £201 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=15169453&PinnedHotelID=15169453&HadPinnedHotel=true®ionId=-1&adults=2) ![Japanese Western Room (OpenAirBath, Garden, Only for Adult) | Deep-soaking bathtub](https://images.trvl-media.com/lodging/14000000/13500000/13493100/13493036/140a9cc1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shikotsuko Daiichi Hotel Suizantei Chitose - Spa - Parking included - Free WiFi - Restaurant 8.8 Excellent 59 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=13493036&PinnedHotelID=13493036&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/13000000/12650000/12645400/12645332/ce27dab5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lakeside Villa Suimeikaku Chitose - Breakfast included - Parking included - Free WiFi - Restaurant 9.8 Exceptional 57 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=12645332&PinnedHotelID=12645332&HadPinnedHotel=true®ionId=-1&adults=2) ![Boating](https://images.trvl-media.com/lodging/9000000/8130000/8121100/8121092/e34cec99.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kyukamura Shikotsuko Chitose - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 49 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=8121092&PinnedHotelID=8121092&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free return airport shuttle from 11:00 AM to 4:00 PM at scheduled times and on request - Free train station pick-up and drop-off shuttle - Free self parking on site - Free valet parking on site ### Food and drink - 2 restaurants - A bar/lounge - A coffee shop/cafe - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Ama No Uta - AMAM Buffet Restaurant - Bar Ape ### Things to do - Bicycle rentals - Gym - Hot springs - Library - Yoga classes ### Family friendly - In-room refrigerator - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Computer station ### Outdoors - Garden - In a national park - On a lake - Terrace ### Spa - Aromatherapy - Facials - Hot springs - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 3 floors - Banquet hall - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Pillow menu ### Bathroom - Bidet - Children's slippers - Free toiletries - Hair dryer - Slippers - Towels provided ### Food and drink - Coffee/tea maker - Free bottled water - Refrigerator ### More - Air conditioning - Desk - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 7:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 10 AM ### Special check-in instructions This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests with dietary restrictions or food allergies should contact this property in advance. Please contact the property in advance if arriving after 7:30 PM in order to arrange dinner service. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Guests traveling with a service animal must contact the property prior to arrival. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Guests with tattoos are not able to use the on-site public bathing facilities ### Property is also known as Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose Lake Shikotsu Tsuruga Spa MIZU no UTA Lake Shikotsu Tsuruga Spa MIZU no UTA Chitose Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose Lake Shikotsu Tsuruga Spa MIZU no UTA Chitose Lake Shikotsu Tsuruga Spa MIZU no UTA Resort Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose Chitose Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort Resort Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Shikotsu Tsuruga Mizu No Uta Shikotsu Tsuruga Mizu No Uta Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort Chitose ## Frequently asked questions ### Is Lake Shikotsu Tsuruga Resort Spa MIZU no UTA pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA? > As of 26 Nov 2025, prices found for a 1-night stay for 2 adults at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA on 2 Dec 2025 start from £298.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Chitose-Hotels-Lake-Shikotsu-Tsuruga-Resort-Spa-MIZU-No-UTA.h4022596.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA? > Self-parking and valet parking are free at this property. ### What time is check-in at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA? > Check-in start time: 3 PM; check-in end time: 7:00 PM. Late check-in is available during limited hours. ### What time is check-out at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA? > Checkout is at 10 AM. ### Does Lake Shikotsu Tsuruga Resort Spa MIZU no UTA provide a shuttle to the airport? > Yes, there's a free airport shuttle that runs from 11:00 AM to 4:00 PM on request. ### Where is Lake Shikotsu Tsuruga Resort Spa MIZU no UTA located? > Situated on a lake, this luxury resort is 0.2 mi (0.4 km) from Shikotsuko Onsen and 1.3 mi (2.1 km) from Lake Shikotsu. Shikotsu-Toya National Park is 3.6 mi (5.7 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.6 Location ### 9.6 Staff & service ### 9.4 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 408 8 - Good 116 6 - Okay 15 4 - Poor 8 2 - Terrible 1 ### 10/10 Excellent #### Amber 3 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property, staff was friendly and helpful, food was delicious. ##### Amber Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Sandy 29 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buffet for breakfast/lunch and dinner if you selected meal plan. Wide range of food and freshly made. ##### Sandy Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Linda 1 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing experience! ##### Linda Stayed 1 night in May 2025 ### 10/10 Excellent #### wingtin 20 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staffs were nice The facilities were great ##### wingtin Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Yuecheng 29 Dec 2024 Liked: Staff & service, amenities, property conditions & facilities Fantastic property to rest. ##### Yuecheng Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Han 23 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very relaxing spot. ##### Han Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Keith 30 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is a Japanese style resort by the Lake, ("traditional" and "old world style"; We had to take off our shoes at the hotel entrance). Yet it had all the modern amenities expected these days. My wife and I stayed in the Premier Suite recently. It was very spacious and had a private Onsen. The living room had a lovely view of the tall trees lining the Lake, and 2 large massage arm chairs to enjoy the sunset view. Dinner was served in the Suite, kaiseki style, on the large dining table. Breakfast was served in a "private" dining area in the adjoining restaurant, and there was a view of the garden area in front of the Lake. The bathroom was large, and had a fantastic shower (but no bathtub). We enjoyed walking around the lovely neighbouring lakeside area and looking at the Volcano mountains. Hotel staff were always present, polite and helpful - Overall, a most pleasant stay ! ![Living room ](https://a.travel-assets.com/ugc/hotel-reviews/18a1e2e9-5a96-4351-9505-fbd4e657bee3-1753835961828.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Bedroom ](https://a.travel-assets.com/ugc/hotel-reviews/559821dd-2d48-412b-be5f-1a9a0629cff6-1753835991211.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from breakfast room](https://a.travel-assets.com/ugc/hotel-reviews/77bd6a37-96db-445f-b5de-17ea16a45a57-1753836045444.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The Lake ](https://a.travel-assets.com/ugc/hotel-reviews/0a16b266-d8bc-4775-82f6-5223973a31e2-1753836089833.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Keith Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Jose Mari 3 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful place ##### Jose Mari Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Renee 3 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I highly recommend this onsen hotel in Hokkaido. The hotel is well decorated, comfortable, quiet, and 5 stars in staff service. Their breakfast and dinner buffet are wonderful and full of fresh and healthy choices. Hot spring area is excellent. We had a relaxing stay at the hotel. ##### Renee Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Krisna 11 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had very good times and wonderful memories staying at this resort. We will return again. ##### Krisna Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Diane 18 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hokkaido Onsen Experienced Stayed in the room with outside onsen bath. Very spacious with massage chair and Netflix etc available on tv. Plenty of amenities, dessert from the onsite patisserie, kaiseki dinners, live harp music in lobby, roasting marshmallows , great steep sound system in lobby. Nice service! Loved the padded velvet robe/coat! ![](https://a.travel-assets.com/ugc/hotel-reviews/C67EE39D4F6F650A6422858706DE126F34406CCA1742268343096.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/278D0DAA5D32D6039C3EF44D2C47932475A456411742268342945.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2E7FB1C4973FFB1A457A0758DB074F92204796391742268352862.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Diane Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Verified traveller 4 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing place The hotel is a beautiful and special place. The staff were very friendly and helpful, the room was amazing and the onsen, restaurant and gym were perfect. ##### Verified traveller Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Hui Lan 9 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They have the good service for the clients and we are satisfied everyday ! ##### Hui Lan Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### John 1 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Simply amazing. Will be back. ##### John Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Mable 2 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The resort is so quiet but yet with many guests! Food was excellent. Staff is super friendly with limited spoken English but very helpful with google translate. HIGHLY RECOMMEND ##### Mable Stayed 1 night in Jun 2024 ### 10/10 Excellent #### YeeTing 9 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is impeccable! A truly relaxing experience! We were very well taken care of. The food is amazing and with a great variety of options. The onsen is very clean, particularly love the outdoor onsen after a night of snow fall. ##### YeeTing Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Greg 10 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property and the private onsen was well worth the extra cost. Really enjoyed the small (10 shops or so) shopping area next to the hotel. Staff was incredibly helpful. ##### Greg Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Erin 25 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent staff and service. Dining options were amazing. The hiking trails were challenging and had scenic views. The lake views of the mountains are breathtaking. ##### Erin Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Cho Ki 24 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Clear, clam and relaxing hotel. Delicious and health buffet with very good and polite service. We had a happy experience to stay there. ##### Cho Ki Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Arnold 30 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities best luxury hotel,. once of a life time hot spring experience. don't miss the dinner and breakfast options! strongly recommended ##### Arnold Stayed 1 night in May 2024 ### 8/10 Good #### Kwok fai 15 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is very good ! ##### Kwok fai Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Sebastian K C 5 Sept 2023 Liked: Cleanliness, staff & service This is my third time staying in this hotel. Always good and exceed my expectation. Will certainly go again. ##### Sebastian K C Stayed 1 night in Sep 2023 ### 8/10 Good #### Jacob 9 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities This was our second stay at this property after 10 years. There are many nice amenities such as the pillow bar, gym, onsen, etc. however the facility is getting a bit dated and can use an upgrade. Pillows looked old, additional power points in room, room doors should be electronic by now, etc. Meals are ok but very crowded around drink station and entrance to restaurant. Not a good layout. Quantity of food was good but at hot buffet, food was not hot so not very appetizing seeing the same things sitting there drying out such as Eggs Benedict. The onsen is the best feature with a giant sauna and several baths. There is a generous amount of room around each shower station. We were disappointed with some staff. The Chinese girl that escorted us to the room did not fully explain everything and gave some incorrect information. She seemed not very happy to be working. Just one example; I asked multiple times for slippers to wear around the hotel and she said there are none. Later a staff member at the desk (Canadian flag) was so nice and said of course and brought us several pairs of slippers. Also we went to the spa to arrange foot massage. But there was no staff at the reception areas. I had to keep looking and eventually found both staff in a break room chatting. A guest shouldn’t have to search for staff like that. All the Japanese staff were very kind and helpful. But the Chinese were not very friendly. Sad to see. Overall good stay, but not excellent. ##### Jacob Stayed 1 night in Oct 2025 ### 8/10 Good #### Raymond 9 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Calm and peaceful environment ##### Raymond Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Mizuho 12 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities There were still very few guests after Covid and we enjoyed the quietness and tranquility. Loved the food, hot spring, antique speakers, harp performance in the lobby and walk around the lake. Highly recommended. ##### Mizuho Stayed 2 nights in Jul 2023 ## Expedia's Latest Trends ### Hotels > [Hotel Riu Festival](https://www.expedia.co.uk/Palma-De-Mallorca-Hotels-Hotel-Riu-Festival.h5257409.Hotel-Information) > > [La Goleta Hotel de Mar - Adults Only](https://www.expedia.co.uk/Pollensa-Hotels-La-Goleta-Hotel-De-Mar-Adults-Only.h10410762.Hotel-Information) > > [Dove Cottage beautifully restored Tudor cottage sleeps 6 or 7](https://www.expedia.co.uk/Cheltenham-Hotels-Dove-Cottage-Beautifully-Restored-Tudor-Cottage-Sleeps-6-Or-7.h39418311.Hotel-Information) > > [HiltonHotels Hotels in Bruges](https://www.expedia.co.uk/Bruges-Hotels-Hilton-Hotels.0-0-d6155224--bHiltonHotels.Travel-Guide-Filter-Hotels) > > [Hotels near Chirk Castle](https://www.expedia.co.uk/Chirk-Castle-Hotels.0-l6185188-0.Travel-Guide-Filter-Hotels) > > [Hotel St. George by Nina](https://www.expedia.co.uk/Dublin-Hotels-Hotel-St-George-By-Nina.h520733.Hotel-Information) > > [Hotel Moskva](https://www.expedia.co.uk/Belgrade-Hotels-Hotel-Moskva.h2270879.Hotel-Information) > > [Cook's Club Corfu - Adults Only](https://www.expedia.co.uk/Corfu-Hotels-Cooks-Club-Corfu-Adults-Only.h74742925.Hotel-Information) > > [Caravan Parks St Ives](https://www.expedia.co.uk/St-Ives-Caravan-Parks.d182650-aaCaravanParks.Travel-Guide-Accommodation) > > [Lake Vyrnwy Hotel & Spa](https://www.expedia.co.uk/Oswestry-Hotels-Lake-Vyrnwy-Hotel-Spa.h879530.Hotel-Information) > > [Windsor Hotel](https://www.expedia.co.uk/Newcastle-Upon-Tyne-Hotels-Windsor-Hotel.h660807.Hotel-Information) > > [The Robin Hill Hotel](https://www.expedia.co.uk/Torquay-Hotels-The-Robin-Hill-Hotel.h16705942.Hotel-Information) > > [Luxury Hotels in Portsmouth](https://www.expedia.co.uk/Portsmouth-Hotels-Luxury-Hotel.0-0-d553248634335196573-tLuxuryHotel.Travel-Guide-Filter-Hotels) > > [Hotels near Avenida da Liberdade](https://www.expedia.co.uk/Avenida-Da-Liberdade-Hotels.0-l6145195-0.Travel-Guide-Filter-Hotels) > > [Hogarths Hotel](https://www.expedia.co.uk/Birmingham-Hotels-Hogarths-Hotel.h4613725.Hotel-Information) > > [Pan Pacific Singapore](https://www.expedia.co.uk/Singapore-Hotels-Pan-Pacific-Singapore.h6594.Hotel-Information) > > [Hyatt Regency Paris Etoile](https://www.expedia.co.uk/Paris-Hotels-Hyatt-Regency-Paris-Etoile.h1337.Hotel-Information) > > [Hotels in Jupiter](https://www.expedia.co.uk/Jupiter-Hotels.d8007.Travel-Guide-Hotels) > > [Nandini Jungle by Hanging Gardens](https://www.expedia.co.uk/Payangan-Hotels-Nandini-Jungle-Resort-Spa-Bali.h1449734.Hotel-Information) ### Flights > [Flights from Accra (ACC) to Manchester (MAN)](https://www.expedia.co.uk/lp/flights/acc/man/accra-to-manchester) > > [Flights from Gatwick (LGW) to Mumbai (BOM)](https://www.expedia.co.uk/lp/flights/lgw/bom/london-to-mumbai) ### Cars > [Car hire in Bhuj](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Bhuj.d565.Car-Hire-Guide) ### Activities > [Things to do in Playa de Palma](https://www.expedia.co.uk/Things-To-Do-In-Playa-De-Palma.d6047842.Travel-Guide-Activities) ### Packages > [Vila Nova de Milfontes Holidays](https://www.expedia.co.uk/Vila-Nova-De-Milfontes.d6129168.Holidays-City-Breaks) > > [Miniatur Wunderland](https://www.expedia.co.uk/Miniatur-Wunderland-Hamburg-City-Center.d6155978.Attraction) > > [Málaga Holidays](https://www.expedia.co.uk/Malaga.d312.Holidays-City-Breaks) > > [Cambridge Arts Theatre](https://www.expedia.co.uk/Cambridge-Arts-Theatre-Cambridge-City-Centre.d6193445.Attraction) ### Holiday Rentals > [Bognor Regis Holiday Rentals](https://www.expedia.co.uk/Bognor-Regis-Holiday-Rentals.d4574.Travel-Guide-HolidayRentals)