Search Hotels by Highgate Independent in Chicago

"clean room and great staff. It's hard to turn off the AC."

"The location was awesome. So close to everything! Hotel staff were always helpful & friendly. Definitely would stay again."

"The Palmer House has an elegant charm that you feel as soon as you walk into the main lobby. You just want to sit and admire the beauty of this hotel. I loved the whole experience of my stay. I will definitely be going back to the Palmer House. "

"The entire hotel smelled amazing, clean but also a nice scent. Also it's been nicely updated, lobby and room. The breakfast was great. Hot or cold, good variety. "

"I was assigned Bed #4 in Room 602, which was not a proper bed at all. It was a cramped, unsafe setup under a sloped roof with no space to sit or sleep comfortably, and a real risk of hitting your head. In the same room, another guest was given a clearly normal, and comfortable bed. The difference was obvious and unacceptable. When I complained, the front desk claimed there was “no availability” and immediately tried to pressure me into paying for an upgrade, which made no sense while online platforms were still accepting new bookings at that exact time. This felt less like a capacity issue and more like an attempt to upsell instead of fixing an unfair assignment. To make things worse, this dragged on for nearly an hour starting around 10:30 PM. At that hour, being dismissed and left without a reasonable solution is not just inconvenient—it’s irresponsible. I seriously considered leaving the hotel late at night because of how poorly this was handled. Only after a staff change was the issue finally acknowledged and resolved with a proper bed shortly after midnight. Basic, equal accommodation should never require prolonged arguments at that time of night. I stayed over 15 days at this property this year, but I will never return. Management seriously needs to address bed standards, room assignments, and front‑desk accountability. No guest should have to fight at midnight just to be treated fairly."

"After two international flights this was a welcome overnight and we loved the view of the airport and downtown from our room. The restaurant was decent for a quick bite, and when our coffee machine didn’t work, they kindly gave us a voucher to buy one at their cafe. Comfortable overall stay with friendly, helpful reception staff."

"The best breakfast buffet I’ve ever had!"

"The room was very clean. Hotel staff were very polite. My next trip to Northwestern I will use again! "

"It was odd, a gorgeous historic building, large rooms, tall ceilings and totally empty. It was an empty, huge hotel, yet we got an interior room with essentially no windows. Why? The hotel building is very old, well maintained, but its system can only accommodate one heating or cooling system at a time, so we had to ask for a heater and blankets, which were nice blankets. Pillows were awful so they brought much better pillows. Coffee in the room not good at all, like water, but then water bottles are provided each day for free. No valet or doorman, odd set up for holding your luggage. They have people working there, only they won't walk outside, but sit in their closet offices. Odd. Overall, everything is there, but many things felt a little off."