Ratings based on 3,415 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Silvester in Chicago, war alles was ich brauchte

Posted 09-Jan-2017
Sehr gut gelegen und ruhig und sicher. Etwas von der Zeit gebeutelt und die Zimmer sind hellhörig.
Comment from Hotel Management
10-Jan-2017 by Fred Pare, Hotel Management
Dear Silvester, Thank you for posting a review on Expedia. I am pleased that you enjoyed your stay. Thank you for your comments about your accommodations. Unfortunately, the Fairmont is a concrete building making the acoustics somewhat unpredictable. I hope your travels bring you back to Chicago soon. Kind Regards, Fred Pare Director of Operations
5out of 5
Recommended
for Everyone
by A verified traveller from Houston TX

Posted 07-Jan-2017
It's accessible to the famous places that we want to go
Comment from Hotel Management
10-Jan-2017 by Fred Pare, Hotel Management
Dear Luzelle, Thank you for posting a review on Expedia. I am thrilled that you enjoyed your stay and found the hotel to be convenient to the attractions you wanted to visit. I hope you can come back to Chicago again soon. Kind Regards, Fred Pare Director of Operations
3out of 5
Recommended
for Everyone
by A verified traveller

Agradable ya que está muy céntrico

Posted 06-Jan-2017
Todo el personal muy amable y muy atentos; sobre todo el botones.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jan-2017
It was a fantastic hotel - great room, great location and the staff were all super friendly and helpful. I'd definitely go back.
Comment from Hotel Management
10-Jan-2017 by Fred Pare, Hotel Management
Thank you for posting a review on Expedia. I am thrilled that you enjoyed your stay especially the location and the staff and I appreciate your recommendation. I hope your travels bring you back to Chicago again soon. Kind Regards, Fred Pare Director of Operations
5out of 5
Recommended
for Everyone
by A verified traveller

Happy New Year

Posted 06-Jan-2017
Comfortable room Friendly staff Great location Convenient to Theatre, Museums and Sports Recommended
Comment from Hotel Management
10-Jan-2017 by Fred Pare, Hotel Management
Thank you for posting a review on Expedia. We are delighted to be your host for your recent holiday getaway and I am glad that the hotel was located all the attractions you wanted to visit. I hope your travels bring you back to the Windy City soon. Kind Regards, Fred Pare Director of Operations
4out of 5
Recommended
for Everyone
by A verified traveller from San Jose, CA

Nice hotel close to Wacker Dr

Posted 05-Jan-2017
Pros: In downtown
Location: Lots of areas to see in Chicago downtown including Willis Tower, John Hancock tower, Trump tower, Art Institute of Chicago, the Field museums,...
It was a clean hotel. I stayed in a room with a King bed on my Christmas vacation. My room was close to the elevators so I could hear some noises. The bathroom door was defective so had to call the front desk. They fixed it fast though. The majority of my trip to different part of Chicago was via Uber/Lyft. Most drivers could not find the hotel, even using GPS. They mostly went to the hotel's downstairs door, not the main door on the street. The hotel was close to the Wacker Dr and Michigan Ave so it was very convenient to explore the downtown. Overall, it was a nice stay at the hotel and nice & clean room. No complaint.
Comment from Hotel Management
19-Jan-2017 by Fred Pare, Hotel Management
Dear John, I, Thank you for posting a review on Expedia. I am delighted that you enjoyed your stay and were able to visit some of my favorite attractions. I hope your travels bring you back to the Windy City soon. Kind Regards, Fred Pare Director of Operations
5out of 5
Recommended
for Everyone
by A verified traveller

Vacacion fin de año

Posted 04-Jan-2017
Buena ubicación todo excelente el personal super amable y las habitaciones limpias y muy comodas
Comment from Hotel Management
10-Jan-2017 by Fred Pare, Hotel Management
Dear Elisa, Thank you for posting a review on Expedia. We are honored that you choose the Fairmont for your New Year's holiday and hope 2017 is joyful and prosperous year for you. We look forward to welcoming you back to Chicago again soon. Kind Regards, Fred Pare Director of Operations
5out of 5
Recommended
for Everyone
by A verified traveller from Atlanta ,ga

Nice hotel close to shopping on Michigan avenue

Posted 02-Jan-2017
Waitress Holly at Columbus Tap restaurant was unfriendly and very rude
Comment from Hotel Management
09-Jan-2017 by Fred Pare, Hotel Management
Dear Travelar, Thank you for posting a review on Expedia. I am thrilled that you enjoyed your stay and I hope you were able to find a few things that you couldn't live without. I appreciate your feedback regarding your experience in Columbus Tap. I have shared your comments with the Director of Food & Beverage. Your constructive feedback helps each colleague to learn and grow. I hope your travels bring you back to the Windy City soon. Kind Regards, Fred Pare Director of Operations
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jan-2017
Great hotel in the middle of everything. Close to park, arts, theater. Guest services are excellent.
Comment from Hotel Management
09-Jan-2017 by Fred Pare, Hotel Management
Thank you for posting a review and pictures on Expedia. I am thrilled that you enjoyed your stay especially the location and the service. I hope your travels bring you back to the Windy City soon. Kind Regards, Fred Pare Director of Operations
4out of 5
Recommended
for Everyone
by A verified traveller

Very close to most attractions.

Posted 02-Jan-2017
I was happy with the hotel overall. However, it would have been nicer if the Internet came with the room. It costed $15 per night to use their Internet.
Comment from Hotel Management
09-Jan-2017 by Fred Pare, Hotel Management
Thank you for posting a review on Expedia. I am delighted that you enjoyed your stay and hope your travels bring you back to the Windy City soon. Kind Regards, Fred Pare Director of Operations