Ratings based on 3,453 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Couples
by A verified traveller

Outstanding stay with wonderful staff.

Posted 25-Feb-2017
First thing, The hotel staff make this hotel. They were extremely accommodating, especially the front desk workers. We stayed in 2 rooms, a room on the 29th floor and a suite on the 6th and both were beautiful, clean and comfortable. Definitally one of the best hotels in Chicago for the price!
4out of 5
Recommended
for Everyone
by A verified traveller from miami

nice hotel in the downtown area

Posted 22-Feb-2017
Pros: staff was amazing
Cons: new mattress in the rooms
Location: very well located to the important things to do nearby
I would like to comment about the staff in this hotel first because all of them were excellent, especially the staff at Columbus tap restaurant , the front desk staff was helpful and my room always was clean and organized ,but my beds were not as good as my other comments , the mattress look like was there since they build the hotel it has a big dent in the middle and it was in both beds , so was kind of difficult to sleep like that , I made a comment to my room maid but nothing happened the next day I was on vacation with family and I forgot to tell to the manager the next day . for this reason I am giving 4 stars , I think a hotel like this should do inspections in their rooms , and also believe that the last person noticed this problem with the mattress also and no solutions , this is something that not happened in one day , this mattress is like that for a long time , but I will recommend this hotel because is in a really good place and close to all the amenities in downtown area . thanks
Comment from Hotel Management
24-Feb-2017 by Fred Pare, Hotel Management
Dear Mr. Mendez, Thank you for posting a review on Expedia. I am delighted that you enjoyed your stay. I have dispatched housekeeping to inspect the mattresses immediately. I appreciate your feedback. I hope your travels bring you back to the Windy City soon. Kind Regards, Fred Pare Director of Operations
4out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 20-Feb-2017
Staff was very nice. we have never been to Chicago before so we needed some help and everyone was very helpful. Our negatives on our stay is that if you are arriving after dark and you have never been their before it is intimidating trying to find a parking structure instead of paying the $80 fee for Valet. If we stay again I would pull up to hotel and ask bellhop where to park instead of driving around for 30min. Also be aware that gps looses signal when you are in certain spots.+
Comment from Hotel Management
27-Feb-2017 by Fred Pare, Hotel Management
Thank you for posting a review on Expedia. I am so glad that you enjoyed your stay and for the staff to be nice. Unfortunately, GPS can be challenging as globally positioning satellites are not three dimensional and can't to interpret multi-level road ways. Our concierge team is always available to assist and we have detailed turn by turn directions available on our website. Kind Regards, Fred Pare Director of Operations
5out of 5
Recommended
for Everyone
by A verified traveller from Tdot

The hotel is nice, near by a lot of restaurant.

Posted 19-Feb-2017
The hotel had a good services and the house keeping is really good. The only bad thing is the bed frame is falling a part. They should change it. Overall, the stay was nice and good.
Comment from Hotel Management
24-Feb-2017 by Fred Pare, Hotel Management
Thank you for posting a review on Expedia. I am thrilled that you enjoyed your stay. I appreciate your comments about the bed. It is comments like yours that help us to improve and grow into a better hotel. I hope your travels bring you back to the Windy City soon. Kind Regards, Fred Pare Director of Operations
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Feb-2017
Perfect location and very friendly staff. Rooms are spacious and very clean with an awesome view.
Comment from Hotel Management
15-Feb-2017 by Fred Pare, Hotel Management
Thank you for posting a review on Expedia. I am thrilled that you enjoyed your stay and found your accommodations clean and spacious. I agree, the Chicago skyline is amazing, truly breathtaking. I hope your travels bring you back to the Windy City soon. Kind Regards, Fred Pare Director of Operations
1out of 5
by A verified traveller from tampa

Good location

Posted 14-Feb-2017
Good location but overshadowed by the horrible staff. Esp in restaurant. Limited menu, understaffed Would notvstsyvagain
Comment from Hotel Management
24-Feb-2017 by Fred Pare, Hotel Management
Dear Rick, Thank you for posting a review on Expedia. I appreciate your comments and will share your feedback with the restaurant manager. I hope your travels bring you back to the Windy City soon. Kind Regards, Fred Pare Director of Operations
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Feb-2017
Wonderful staff. Loved the gold level room that had breakfast and happy hour
5out of 5
Recommended
for Everyone
by A verified traveller

One of the best hotels I've ever stayed with.

Posted 20-Jan-2017
Contect with everything. I would suggest a few more signs in the passway. I got really confused when I was trying to walk to Loews through the passway.
Comment from Hotel Management
24-Jan-2017 by Fred Pare, Hotel Management
Dear CHW, Thank you for posting a review on Expedia. I am delighted that you enjoyed your stay. I hope your travels bring you back to the Windy City soon. Kind Regards, Fred Pare Director of Operations
5out of 5
Recommended
for Everyone
by A verified traveller from Houston TX

Posted 07-Jan-2017
It's accessible to the famous places that we want to go
Comment from Hotel Management
10-Jan-2017 by Fred Pare, Hotel Management
Dear Luzelle, Thank you for posting a review on Expedia. I am thrilled that you enjoyed your stay and found the hotel to be convenient to the attractions you wanted to visit. I hope you can come back to Chicago again soon. Kind Regards, Fred Pare Director of Operations
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jan-2017
It was a fantastic hotel - great room, great location and the staff were all super friendly and helpful. I'd definitely go back.
Comment from Hotel Management
10-Jan-2017 by Fred Pare, Hotel Management
Thank you for posting a review on Expedia. I am thrilled that you enjoyed your stay especially the location and the staff and I appreciate your recommendation. I hope your travels bring you back to Chicago again soon. Kind Regards, Fred Pare Director of Operations