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Lovely venue and views, old world charm hotel, lovely grounds, but silly things like staff are not warm, stupid rules around towels and bathrobes, spa baths dont work etc. They need to up the service game and make guests feel welcome, and provide towels in the spa and bathrobes to all.
Room is spacious, service is immaculate. We stayed in 4 different five star hotels in Florence/ Tuscany region. This was the best one.
Tall ceilings and windows, though our 15* Euro room did not have valley view. Driving in town very difficult. GPS does not work perfectly so a paper map in advance will help.
An incredible place in the middle of Tuscany. First rate service, hospitality and food in an amazing setting. Definitely one to go back to.
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