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Fairfield Inn & Suites by Marriott Channelview - Channelview Hotels
Rating: 2.5 Stars
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Fairfield Inn & Suites by Marriott Channelview

15822 East Fwy, Channelview - Map
 
 
"Not handicapped as requested. "
We were told we were in a handicapped room. However, there was no bar located close enough to the commode for my husband (78 and handicapped) to rise.. He was unable to get up from the commode and I had to assist. Not a problem for me, but if I am told it was a handicapped room, then it should be serviceable. Also, I had specifically asked for a tub bench for my husband to use in getting into/out of the tub. There was no tub bench for his use. When asked why they did not provide one as requested, I was told that if I had decided to stay another day, they would not have been able to have another tub bench available for another handicapped guest since we would have been using it. This did not make sense to me. I told them I hoped they never had an opportunity arise that would send them two handicapped individuals for the same night. How would they be able to accommodate both guests if they did not have enough tub benches available to each handicapped guest! As a normal motel room, it was nice and if we had not needed a handicapped room it would have been acceptable. Don't appreciate being lied to by staff or management.
Traveller from Texas
Situated near the bay, this hotel is within 9 mi (15 km) of River Terrace Golf Course, Baytown Nature Center, and Goose Creek …More

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    From 68,143 Reviews