Ratings based on 98 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by caroline from Kidderminster

Posted 31-Aug-2016 on Hotels
Lovely clean hotel and all very friendly staff
5 out of 5
Recommended
for Everyone
by A verified traveller

Exceptional in every way

Posted 20-Aug-2016
Pros: Con Mortgage Comfortable..staff very helpful with suggestions of activities
Location: Archeological sites,museums,folk,Byzantine,churches,monasteries,every faith has sights love the town of Chania, beach Elophanisias, village of Kambos
This was the second time I've stayed at the hotel and I would stay there again! It's location is perfect for everything I'd give it a ten if I could😃
3 out of 5
by Spencer from Alta

Ok place to stay in Platanias

Posted 21-Aug-2015 on Hotels
5 nights in a room at pool level. Very loud. Very Basic rooms. Nice beach access.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Aug-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Cyprus

Very nice hotel. Excelent location. Proximity to t

Posted 17-Aug-2015
Pros: Location, Location, cleaness and proximity to a lovely beach.
Cons: Twels should be available in the rooms for the beach. The proceture of depositing security money to get a towel for the beach is very cheap proceture.
Location: Beach and lovely restaurants in the hotel and in the area around.
Very nice hotel, perfect location, beutiful beach clean waters. We enjoyed every minuete of our stay. Very rich and ideally selected breakfast.
4 out of 5
by A verified traveller

Great hotel

Posted 06-Aug-2015 on Hotels
Only complaint, poor wifi
3 out of 5
Recommended
for Everyone
by A verified traveller from Washington, DC

Pretty resort but staff needs some training/manner

Posted 01-Aug-2015
Pros: choice of pools and clean rooms
Cons: the staff needs training and wifi is horrendous!
Location: Easy walking distance to shops on main road. Quite a drive with lots of traffic to Chania. Beach in front of resort is not anything special.
I wanted to fall in love with the resort since you are paying a premium. Rooms are spacious and very clean. Pools are fine except you can't get a chair unless you are up at 7am or after 4pm. Wifi in most of the resort is terrible! Their hotspot doesn't work well, even in the lobby. Only if you are in the VIP rooms can you find a dependable connection. Very frustrating for an expensive resort. My biggest issue was the staff. Front desk staff was fine and helpful. Lots of people were around to help with baggage and questions. My issue is with the cleaning staff and restaurant staff. As a Greek-American fluent in the language, I was astonished to overhear how some of the staff spoke around guests. Do they assume no one is Greek? Lots of Dutch, Polish, Norwegians, and Italians. I overheard in the hallways from the cleaning staff frustration about people not leaving their rooms so that they could clean them and then also in the restaurant when guests showed up last minute or late to their buffet breakfast. I couldn't believe how bitter and frankly lazy they sounded. Very inappropriate to speak badly of guests that way and assuming no one understands them! You don't even need to know Greek to see their outward frustration. I would happily give my money to a smaller establishment who appreciates me, especially in these hard times for Greece. Disappointed I spent so much money considering staff and wifi problems.
5 out of 5
by Virenkumar from UK

First anniversary stay

Posted 25-Jul-2015 on Hotels
Trip was for our first anniversary which we were after some time to relax. We definitely got this here! Hotel staff were lovely and upgraded us with surprise gifts which awaited our return from Samaria Gorge! Only room downside were two beds rather than a double but beds were comfy still!
1 out of 5
by Huno

Bad hotel in a cheezy area

Posted 14-Jul-2015 on Orbitz
This is certainly not a 5 stars hotel. On a rather small land, they tried to squeeze a maximum amount of rooms. Pools are loaded of tourists, you can't find a chair. The cafeteria (not a restaurant) offers a lousy buffet. Even if you paid for the breakfast and the dinner, you have to pay for your water or your soda. No rooms are waterfront. There is a street between the hotel and the beach. And few rooms have a real sea view. We reserved for 6 nights but left after 4, even if we couldn't have a refund for the last nights... Don't go there!
5 out of 5
by A verified traveller

Porto Platanias

Posted 05-Jul-2015 on Hotels
Everything was fantastic. Great location, great service, great room, great swimming pools, great food