Ratings based on 30 Verified Reviews
4.6 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by Ourania from USA
Posted 19-Jul-2016 on Hotels
Please for future guests it should be first come first served on pool chairs . People were going at 7 am and reserving putting towels on chairs and leaving .
by carl from UK
Very disappointing
Posted 05-Jun-2014
Pros: The room has some nice modern touches.
Cons: Service and attitude, the spa temperature, wifi, and breakfast arrangements
Location: Not much, middle of nowhere. A couple of shops and basic restaurants.
It's a really busy hotel in the middle of nowhere. Noisiness and poor service throughout. Kids everywhere causing chaos.
We had to wait ages to check in. Then there was nobody to help with our heavy bags, so we had to walk absolutely miles with them to the room, including stairs. It's a huge hotel. Room numbers go to 5 digits!
The spa was unmanned, until someone returned to the desk after a ten minute wait. Then we found the water unusually cold. Plenty of things didn't work, and nobody around to help.
Breakfast was a disaster, people fighting over tables because staff kept sitting new arrivals at already occupied tables. Food is plentiful and varied, but poor quality, breads too dry for example. All the doors to the outside area were locked except one making you feel trapped!
Wifi doesn't work in the room or most of the corridors, had to go to reception.
Look on google maps, the hotel complex is almost as big as the rest of the town around it. There really is nothing here.
The design of the hotel is modern, with a couple of interesting touches, but it's cold sharp and characterless.
Overall in summary, it's huge, staff don't care, and there is no form of personal service whatsoever. We are checking out and going elsewhere. We have no idea how it was rated so highly by others!
by Oh well from New York
Its ok...
Posted 05-Oct-2013 on HotelsSo my husband and i wanted to go to Crete for 3 days just to relax and enjoy. The hotel is beautiful, modern, extremly clean, and gorgeous view. However. The room we were staying in had incredible problems with wifi. The staff gave us a cord to plug into the wall for Internet but this was not so helpful as it did not reach to the bed, and we were using it to watch tv etc since the tv there did not really have english shows. The next morning when we complained to the front desk, they gave us an extremly hard time, the sales manager in particular was extremly rude. I have never seen anything like that in my life. We were just asking for a solution and she did nothing but yell at us. We asked to speak to the manager and they said well see. Finally they told us we could meet with him in an hour and when we did he was extremly nice and helpful and upgraded us to a room with a private pool and the wifi there worked perfectly!! In addition, the pools in the hotel are all very beautiful but have no heaters and are freezing!! Even the hot tub was just lukewarm.... In addition, we called down for a cup of hot water and they charged us 4 euro which is ridiculous. Also the hotel has nothing near it, so when we wante to go out at night, we took a ten minute walk and came back. And its 2 and a half hours from the airport which was not so pleasant either.
Recommended
for Everyoneby Gordon from Reading UK
Great hotel in good location
Posted 10-Sep-2013We stayed for two weeks and were very impressed. The swimming pools are huge and always sun beds available. Also has sun beds and shades on the beach at no extra cost. The main restaurant buffet was excellent and good value. The hotel is situated in a small seaside town with a small harbour and several tavernas.
by Ellen from Australia
Avra great for kids :) but not for couples :(
Posted 06-Aug-2013
Pros: New modern hotel, looks great. Staff very helpful.
Cons: Very noisy when it is busy and full of families.
Location: A few lovely restaurants along the beach. Palio Arhontiko, Mylos Cafe, Diktiri, Kyma are some of the better ones. Beach is rocks and pebbles.
Overall I did not enjoy my stay at Avra. The resort was very busy and the majority of guests were young families and I found the noise from children yelling and crying very unpleasant. In fact after 5 nights we left and stayed at Thalassa Resort in Agia Marina an adults only hotel. The plumbing in our room at Avra was not up to a new 5 star standard resort as the sink and shower would fill with water and pool and there was mould around the base. The free WIFI was poor and only worked well in and around reception area. A few positives would be the extremely comfortable bed, the generous sized rooms and the amazing shower head. We never used the pools because again there were too many children and I much prefer the beach :)
Comment from Hotel Management
15-Mar-2014
Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
Avra Imperial Beach Resort & Spa is friendly to children, while, as a Resort, it consists a perfect choice for romantic getaways.
We surely hope your next visit to our hotel would be closer to your expectations, while we do appreciate your kind words on our facilities!
Looking forward to welcoming you back to our hotel, we remain at your disposal!
Yours sincerely
The Management of Avra Imperial Beach Resort & Spa
Recommended
for Everyoneby A verified traveller
Good hotel
Posted 30-May-2013
Pros: Layout of the hotel and the atmosphere.
Cons: service at restaurants and in room.
Location: Great.
Great atmosphere and pleasing. Breakfast choices were superb. The only disappointing thing was service at the hotel restaurants was very slow. One place we walked out because the servers did not care to come and welcome us. Room service could improve a bit. Bot on the whole a lovely place to stay in.
by A verified traveller
não aconselho
Posted 03-Oct-2016 on HotelsCusto benefício ruim. Café da manhã confuso, muita gente. Tudo longe, quartos sem elevadores e mal acabados.
by A verified traveller
Bra familjenresort
Posted 07-Aug-2016 on HotelsToppkvalite på allt, det tråkiga var stranden. Men bi hyrde bil och åkte till sandstränderna :)
by Demetrios from SAO PAULO
PERFEITO
Posted 05-Jun-2016 on HotelsFui viajar com a minha esposa, minha filha (de 2 anos), meu sogro e a minha sogra para a ilha de Creta e um dos destinos que decidimos visitar foi a cidade de Chania.
Como não encontramos opções de resort 5 estrelas dento de Chania, pesquisamos bastante e decidimos ficar no hotel Avra Imperial. ACERTAMOS!!!
O resort é maravilhoso, o quarto é grande, limpo e muito confortável, o serviço é de primeira, todos os restaurantes ótimos, piscinas excelentes, frente para o mar, praia particular, enfim, tudo perfeito!
Chama a atenção positivamente o tratamento de todos os funcionários. Além de muito bem treinados, eles acabam virando praticamente amigos. Me chamavam pelo nome e até brincavam com a minha filha!
A única "observação" é que o hotel fica a cerca de 20 minutos (de carro) de Chania. Apesar disso, a estrada é muito boa e a experiência valeu! Se eu voltar um dia para Chania, com certeza ficaria novamente no Avra Imperial. RECOMENDO!
by Mikkel from Frederiksberg
Super lækkert hotel
Posted 02-May-2016 on HotelsMin kæreste og jeg havde 8 fantastiske dage på Avra Imperial. Super lækkert hotel med super god service. Da vi var der i slut april og dermed ude for højsæson, havde vi næsten hotellet for os selv, hvilket var rigtig skønt.
På denne tid af året er et minus dog, at poolen ikke er varmet op og dermed en smule kold. Da der samtidig var skygge på vores private terrasse med egen pool, brugte vi slet ikke den. Det var derfor lidt spild af mange ekstra penge.
