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"Everything about this hotel including the location, staff and customer service are excellent. Its my go to place and I book it every time I can when I am in Reims, 5 Stars and more an amazing place to stay."

"je viens depuis plusieurs annees pour raisons professionnelles, l’hôtel a été transformé, très belle rénovation, qualitative et raffinée, En espérant que les tarifs me permettent toujours d’y venir "

"Pet friendly. In pedestrianised square. Underground public parking - not for high vehicles! Hotel lovely and breakfast good too. Will definitely visit again. Plenty of restaurants and bars for food in the square. Great atmosphere. We parked near the station and walked as it wasn’t too far "

"Friendly staff and well located "

"Rooms spotlessly clean. Staff very friendly and helpful. Breakfast delicious. Secure parking. Easy tram ride to the centre of Reims. Good Italian restaurant close by. "

"Arrived after 13 hour drive ordeal and they couldn’t find my booking despite having paid I full. Was then made to pay another £300/night to secure two twins room for us four, not even next door to each other. Also told the kitchen closes at 11 for room service, yet they closed at 10.30 so we’re lot even able to order proper food after a whole day of driving "

"Clean, comfortable room, friendly staff and an excellent breakfast."

"The room was spotless! The staff was amazing! There is nothing we could fault. "

"I made a reservation for a family room seven months in advance as this was our forth visit to this hotel. I checked in online and there was no change to our booking. Upon arrival we were told that there had been a technical issue and our family room wasn’t available???? There was no apology or further explanation we were just put in two separate rooms which obviously wasn’t what we booked! Or how we wished it to be! We are more than disappointed and doubtful we will return again. "