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"We thought we were going to be staying in the castle but ended up in the garden room. the room was nice but had a very small uncomfortable bed. this should have been explained upon booking and we could have upgraded. The staff and breakfast was excellent!"

"The staff that cleaned the rooms were excellent but the response from the spa manager Ryan leaves a lot to desire we had booked a massage and paid £80 for it explaining that we were only there for 4 nights when we turned up for the massage they could not find any record of the booking when they did finally find the booking it was for a week later the staff explained that the manager had to pass the refund when he finally got in touch with me I got no apology no sorry for the inconvenience this caused as it was for a special gift to my wife’s sister on her birthday and retirement only wanted my bank details for the refund which would take 5-7 days all in all quite a disappointing few days also pool cold and hot tub out of order for our full stay"

"Everything was very clean and comfortable"

"This was a lovely place to stay. We chose the very basic room which suited our needs. If you’re looking for a lavish holiday, this might not be the room for you but for a cozy place to stay travelling from a to B this was perfect for us."

"Great very well presented"

"We really enjoyed our stay, we have been before and will go back again. The Staff were really helpful and friendly. It would be nice if they included hot chocolate with the breakfast instead of charging extra for it as I don't drink tea or coffee. But overall very good"

"Clean room and good location "

"Nice"

"I booked for breakfast on line, but was told on arrival that it hadn’t been processed with a breakfast included No offer to sort it, so I’ll be back at the Apex next week "