I reserved this hotel, although it was the most expensive, based strictly on the prominent advertising of the pool. There was a sign on the pool door, not at the desk at check in, saying the pool was closed. When I asked the desk person I was told it would be for several months before it would be open! When it is unavailable for "several months" they need to change their advertising or put a notice on their website. I asked for a rate adjustment and she said "they don't do that". Later that day my husband went to get ice and found out the only ice machine in the hotel was broke. Tried to buy a cold soda and the soda machine was broke. The tub in our room was badly cracked and impossible to even take a bath. I asked the second day for a room upgrade to a whirlpool room and was told she had to call her manager. Eventually our bill was adjusted by $30, but no upgrade. When I checked out I asked for a receipt. The receipt was very difficult to understand. There wasn't even a total on the receipt. When I checked my credit card I saw that I was charged for three nights instead of the two we actually stayed! I called the desk and the person who answered said she didn't understand the receipt either! She said she would look into it and call me back. I hope this was an honest mistake that will eventually be corrected. However, twenty-four hours later and I have not heard back. There are plenty of other places to stay with no pool for a lot less money, even after the $30 adjustment.