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"Staff were excellent, in particular I wish to commend and thank May and Vincent in reception. Housekeeping staff were very pleasant and obliging. Parking was limited - I have a mobility permit and there were a number of occasions where people without permits were parked in these spots. I believe they are not monitored. Room was good but a microwave for extended stays would have been really useful. Staff were great in heating food for us but my son worked night shifts and on those days the kitchen was closed when he got back late. Otherwise, no complaints with the venue, facilities or staff. Thank you"

"Clean room excellent house keeping and definitely will visit again"

"Solo female traveller, hotel was nice and clean, room was great and I felt safe. I room serviced dinner and breakfast and food was good. Bathroom was a bit tight but overall nothing to complain about. "

"The stay was okay and the room was clean, but basic amenities were not properly available. When I asked for a toothbrush, the staff said they didn’t have any. A hotel should maintain essential items for guests."

"A quiet and easy to reach public transportations, highly recommended for all travelers !"

"Outdoor pool is not heated"

"As usual Mercure - Penrith was very good. Staff behind courtesy desk was very friendly . This trip I was gifted with a bottle of wine. We chose Shiraz for Mother’s Day . Thank you for sharing and rewarding me on this special occasion."

"surprisingly quiet considering being adjacent to the M4 Motorway and the motorsport park which had an event going during the evening."

"Run down and tired"