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Reviews of Nuestros Tres Tesoros

2.5 out of 5
Nuestros Tres Tesoros
Barú Playa Blanca, Sector Playa Tranquila, Cartagena, Bolivar

Reviews

5.6
Rating 10 - Excellent. 3 out of 9 reviews" "
Rating 8 - Good. 0 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 4 out of 9 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nestor

Travelled with partner
Liked: Staff & service, amenities
Beach excellent - beach white sand and clear … walking on the beach great — great place for few days…. Enjoyed red snapper… Cost vs benefit = 3 out of 5
Stayed 3 nights in Jul 2022

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención, muy agradecido por los dos días que pasamos, confíen en este hostal con hermoso mar al frente y es un lugar maravilloso para descansar.
Stayed 1 night in Apr 2022
Response from kroll on 26 Apr 2022
Estaimado Santiago estamos muy contentos de saber que su estadia haya sido muy placentera

2/10 Terrible

Julie

Liked: Staff & service
Disliked: Amenities
The beach, Ms. Claudia and several regular staff get a high five for politeness - but the sketchy-ness of the entire experience puts a dark blanket of disappointment over it after a day or two. Pushy hustlers, money grabs and general poor attitudes by other staff towards traveled and packing in residents at all hours was the downfall.
Stayed 8 nights in Apr 2022
Response from krol on 26 Apr 2022
We are sorry that your experience has not been completely to your liking, unfortunately the island is part of the city of Cartagena, access is a bit complicated especially at night, we are also sorry that you have had inconveniences with the island staff of the community, We try to give all the indications to our guests so that they are not victims of deception by external hotel personnel.

2/10 Terrible

Kristen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe-Refund request
Dear Hotel.com-- Thank you for this opportunity to provide feedback. I'd like to bring your attention to a serious matter that occurred at Nuestros Tres Tesoros, in Playa Blanca, Colombia. My friend and I booked this location January 9-11th. As soon as we arrived, we received immediate attitude and poor customer service from the woman who checked us in. Our reservation was not on their books and they blamed us, even after I showed her the confirmation number. Furthermore, when we arrived to the "hotel"we asked to purchased water because they we had traveled and were dehydrated. They mentioned that there was no water, but they could send someone to purchase us water, if we gave them money. We gave the hotel representative about $15 to purchase us water. He stated that he would go in a little while. We patiently waited. We asked him around noon if he got the water, he said he would go after lunch. There were no stores around for us to purchase water. We waited longer and longer. As we waited, we started to feel very uncomfortable. Strange men were gathering around the property and confronting us-- we felt unsafe, especially with no electricity. As the sun was setting, we asked him again for water or if we could have the money we gave him back so we could find our own water. He then stated that we never gave him money, which we did. They said they would call the police on us and told us to leave. We felt unsafe and did.I'd like to kindly request a refund for this stay.Thank you
Stayed 2 nights in Jan 2020

6/10 Okay

Carmen

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
La casa de Chita
El hotel es bastante rustico, solo nos faltaba chita al costado, no tiene wi fi (te lo comparten los trabajadores) y es genial si quieres estar desconectado, pero en estas epocas nadie puede desconectarse, queda bastante alejado de todo, solo el desayuno estuvo bueno pero la comida no es nada buena, no hay ni luz ni agua solo apartir de las 6 tarde, hay unos gatitos lindos que se encargan de los ratones que hay por ahi, ademas como huespedes no se nos permitio el uso de los camastros que hay en la playa, las camas comodas si, pero la habitacion muy pequeña si no fuera por su personal que es extremadamente amable y la vista hermosa que tiene no le daria ninguna puntuacion, como experiencia solo para quedarse 2 dias para que creas que estas en casa de chita y en cualquier momento vendra Tarzan a rescatarte esta bien ya que te reiras mucho luego que recuerdes la experiencia vivida
Stayed 2 nights in Sep 2022

2/10 Terrible

Franck

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

2/10 Terrible

Frederic

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel peor que teneis en hotel.com
Stayed 2 nights in Feb 2020

6/10 Okay

expedia

Travelled with group
Stayed 2 nights in Jan 2020

10/10 Excellent

Carlos Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para recomendar!!!
Excelente atención sobre todo de Gustavo, muy amable, sonriente y siempre dispuesto
Stayed 2 nights in Aug 2019
Response from KrollC+ on 12 Sept 2019
Gracias Carlos por permitirnos ser parte de tus vacaciones ,esperamos verte pronto Recuerda que tienes una casa en la Playa que te espera