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Overview of Mara Serena Safari Lodge

Photo gallery

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, desk, free WiFi

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    AirportMaasai Mara (MRE-Mara Serena)5 min drive
    Popular LocationOloololo Gate43 min drive
    Popular LocationMara River43 min drive
    Popular LocationMusiara Gate109 min drive
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  • Standard Room

    Room amenities

    • Park view
    • Sleeps 3
    • 1 King Bed OR 1 Single Bed
    More detailsStandard Room

About this area

Maasai Mara

Located in Maasai Mara, Mara Serena Safari Lodge is in a rural area and in a national park. The area's natural beauty can be seen at Maasai Mara National Reserve and Oloololo Gate. Make sure you don't miss outdoor adventures like ecotours and hiking/biking trails.
Visit our Maasai Mara travel guide
Popular Location

What's nearby

  • Oloololo Gate - 43 min drive
  • Mara River - 43 min drive
  • Musiara Gate - 109 min drive

Getting around

  • AirportMaasai Mara (MRE-Mara Serena) - 5 min drive

About this property

Mara Serena Safari Lodge

5-star, family-friendly lodge, walk to Maasai Mara National Reserve
A restaurant, an outdoor pool and a fitness centre are available at this lodge. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include a bar/lounge, coffee/tea in a common area and massage/treatment rooms. All 74 rooms boast deep soaking bathtubs, and offer free WiFi and balconies. Guests will also find separate dining areas, separate sitting areas and room service (during limited hours).
Mara Serena Safari Lodge offers 74 forms of accommodation with complimentary bottles of water and coffee/tea makers. Rooms open to balconies. This accommodation offers separate dining areas. Beds feature premium bedding. This Maasai Mara lodge provides complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages and Swedish massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Return airport shuttle (surcharge) from 6:00 AM to 5:00 PM
  • Airport shuttle on request

Food and drink

  • Free continental breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Free manager's reception
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Separate dining area

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • 1 meeting room
  • Business centre

Outdoors

  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - swedish
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer (on request)
  • Shower/bathtub combination

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining room
  • Free bottled water

Outdoor space

  • Balcony

More

  • Desk
  • Phone
  • Separate sitting area
  • Slippers

See similar properties

Policies

Check-in

Check-in from noon - 6 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 6 AM - midnight
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property is located in a national park. The additional mandatory fee covers entrance to the park. Guests must purchase a ticket to enter the park; the ticket is valid for 24 hours from the time of issue. If a guest is staying more than 1 night, they are required to renew their ticket on or before the expiration time as indicated on the ticket. A transit ticket is valid for 2 hours only. Any person in violation will be fined. Park entry fees are not included in the accommodation rate and are charged separately upon entry at Maasai Mara Game Reserve (Mara Conservancy). Daily entry is 6 AM-6 PM.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 70 per person, per night.
  • Additional fee: USD 70 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 45 per person (one-way)
  • Airport shuttle fee per child: USD 23 (one-way), (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mara Serena
Mara Serena Lodge
Mara Serena Safari
Mara Serena Safari Lodge
Mara Serena Safari Lodge Masai Mara
Mara Serena Safari Masai Mara
Serena Lodge Mara
Serena Mara
Serena Mara Lodge
Serena Mara Safari Lodge
Mara Serena Safari Lodge Lodge
Mara Serena Safari Lodge Maasai Mara
Mara Serena Safari Lodge Lodge Maasai Mara

Frequently asked questions

Can I cancel my reservation for free at Mara Serena Safari Lodge and receive a full refund?
Yes, Mara Serena Safari Lodge offers free cancellation on select room rates, because flexibility matters! Please refer to Mara Serena Safari Lodge cancellation policy on our site for more details about any exclusions or requirements.
Does Mara Serena Safari Lodge have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Mara Serena Safari Lodge pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mara Serena Safari Lodge?
Self-parking is free at this property.
What time is check-in at Mara Serena Safari Lodge?
Check-in is from noon - 6 PM. After-hours check-in is not available.
What time is check-out at Mara Serena Safari Lodge?
Checkout is at 10 AM.
Does Mara Serena Safari Lodge provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 45 per person, one-way, applies.
Where is Mara Serena Safari Lodge located?
This family-friendly Maasai Mara lodge is located in a national park, 0.1 mi (0.1 km) from Maasai Mara National Reserve, and within 32 mi (52 km) of Oloololo Gate and Musiara Gate.
4.3
Excellent
5 - Excellent
15
4 - Good
10
3 - Okay
5
2 - Poor
1
1 - Terrible
0

4.4/5

Cleanliness

4.3/5

Staff & service

4.6/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location ad fantastic views. Welcoming staff.
Stayed 2 nights in Feb 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Amenities great. The room could have been little better; NO AIR CONDITIONING, NO TV. NO SCREENS. Staff & services excellent
Stayed 4 nights in Jan 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view in the world! Enjoy the vista, elephants, and giraffes from the pool or your hotel window. Staff couldn’t be more kind and accommodating. Safari wildlife is maybe best in the world. I’ve been twice now and both times managed to see the “big 5” plus many elephants, giraffes, and warthogs etc. I also recommend the village tour! Our guide John really showed us a good time while educating us about his family and culture. Food (considering the distance from a grocery store etc) is excellent! Plenty of fruits and vegetables- plus delicious carnivore options too. Love this place and can’t wait to visit again with my parents.
Stayed 3 nights in Jan 2020

3/5 Okay

Happy face iconLiked: Staff & service, amenities, property conditions & facilities
I did not like the staff in the dining room ingroreing me on the last day at breakfast
Stayed 4 nights in Nov 2019

2/5 Poor

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go there
The lodge is in a desperate need of renovation.Filthy, paint chipped, hardware loose, appliances ancient, mosquito nets with holes. Our mattress had blood stains and no mattress pads. We got one pillow without pillow case. We wanted to check out immediately but there is nowhere to go at a short notice . For the price they charge they should be ashamed for the “luxury lodging” they provide. Food was terrible, could not cut any meats even with a stake knives. Salads limited to tomato and cucumber. We had to settle for rice. They nickele and dime you every step of the way: water, tea, coffee is an additional cost ( and this is a full board) Staff is overworked and probably greatly underpaid, everyone was waiting for a handout and this is with a service charge already included in the stay. Hotel caters to huge tour groups who descend upon it and make stay noisy and stressful
Stayed 2 nights in Jul 2019

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