Interior entrance

Reviews of Casa Hotel Vistamarina - Adults Only

3.5 out of 5
Casa Hotel Vistamarina - Adults Only
Cra 9 22-782 Boquilla, Cartagena, Bolivar

Reviews

9.0

Wonderful

Rating 10 - Excellent. 48 out of 71 reviews" "
Rating 8 - Good. 16 out of 71 reviews" "
Rating 6 - Okay. 6 out of 71 reviews" "
Rating 4 - Poor. 0 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2016

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Apr 2018
Response from Vistamarina Casa Hotel on 9 May 2018
Thanks for the photos

10/10 Excellent

Isabel, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Vistamarina Casa Hotel on 3 May 2018
Thanks Isabel!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Vistamarina Casa Hotel on 27 Apr 2018
Thanks for the five starts!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
10 minutes from city
Only positive thing about our stay in this hotel was the service we got while they were serving breakfast. Breakfast menu only have like five options to choose from. Besides that hotel was not well maintain. Every time my wife and I were going to take a shower we have to call reception for them to turn hot water on. Staff are not friendly. Will not recommend this hotel to no one that wants to visit Cartagena.
Stayed 4 nights in Apr 2018
Response from Vistamarina Casa Hotel on 25 Apr 2018
Thank you for taking part of your valuable time and sharing your experience with us and other readers. We regret not having fulfilled your expectations during your stay in our facilities. We apologize for the inconvenience caused by the hot water in the room, we will pass your comments to the area responsible to make corrections We hope to have the opportunity to serve you again in order to provide a better service

10/10 Excellent

Marco, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel next to the Beach
First class hotel, no negatives, everything perfect: Location, Decor, personnel, room, bed, and location. Definitely will come back I highly recommend this Hotel
Stayed 1 night in Mar 2018
Response from Front Desk on 3 Apr 2018
Estimado Marco Thank you very much for your review! We are very glad to know you were so satisfied with your stay at our property. Your comment gives us more energy and motivation to continue our work delivering a solid and excellent service to our guests!

10/10 Excellent

Belinda, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in all respects
Couldn't begin to describe the wonderful hotel and attentive staff. First rate experience. We We
Stayed 3 nights in Feb 2018
Response from Vistamarina Casa Hotel on 4 Mar 2018
Dear Belinda Thank you for your coment, we hope to see you soon!!

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018
Response from Vistamarina Casa Hotel on 9 Feb 2018
Thank you!

8/10 Good

Lori, Spokane WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
Nice hotel, really enjoyed the relaxing vibe of the hotel. Would definitely recommend this hotel to others. Do be careful on the beach, particularly if you’re alone, but that has nothing to do with the hotel, just the location.
Stayed 3 nights in Jan 2018
Response from Vistamarina Casa Hotel on 4 Feb 2018
Thank you very much for taking the time to write about your experience after you stay at Vistamarina Casa Hotel, your feedback is very important for us and it is a great contribution to our ongoing efforts to improve every day. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon to Vistamarina Casa Hotel.

2/10 Terrible

Cecilia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Vistamarina on 31 Jan 2018
We hope you will visit us again to give you a better service

10/10 Excellent

Andy, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel nice to rest
It was very nice hotel and the price was incredible cheap if you considere what you recibe , the staff was so nice and helpful ..!
Stayed 1 night in Nov 2017
Response from Thanks for your coments on 26 Nov 2017
Dear Andy Thank you for taking the time to share the details of your experience after your stay at Las Américas Torre del Mar. At Las Américas we strive to provide not just complete facilities but friendly and warm service in order to create unique and memorable experiences to our guests. All our team is pleased to read your review. We will be pleased to welcome you again in Las Américas in your next visit to “La Heroica” Cartagena.

10/10 Excellent

Jorge, Orlando, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel on the beach.
Hotel Vistamarina exceeded my expectations. Great location and value. Only minutes from the airport. Good restaurant. Clean beach. Friendly Staff.
Stayed 2 nights in Sep 2017
Response from Thanks for your coments on 24 Oct 2017
Dear Mr. Jorge Thank you very much for taking the time to write about your experience after you stay at Vistamarina Casa hotel. Your satisfaction is the most important reward we can have after our efforts to provide the best products and services in Cartagena de Indias. At Vistamarina, our priority is to exceed our guests expectations and we are delighted to read that your experience was pleasant and we are happy to read that you had anything you wanted just in one place.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Level of Service
The staff held themselves to a high standard of service, and we really liked being so close to the beach.
Stayed 2 nights in Aug 2017
Response from Sara Agudelo on 5 Sept 2017
Dear Miriam Thank you very much for taking the time to write about your experience after you stay at Vistamarina Casa hotel. Your feedback is very important for us and it is a great contribution to improve every day and keep known as one of the best in the city. Thank you again for such a constructive review of our property. Your impressions are very important to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding, fantastic, amazing facility
This hotel is a must from service to staff members to nightly rate to gourmet meals. Extremely modern, great amenities, right on the beach, gourmet breakfast, lunch and dinner... suite is superb (you even have your own massage table in your own ginourmous bathroom... absolutely loved this place to the point i extended my stay in Cartagena and stayed an additional 4 nights.
Stayed 2 nights in Jul 2017
Response from Sara Agudelo on 5 Sept 2017
We highly appreciate your kind comments about your experience at Vistamarina Casa Hotel. We are glad that you are delighted with our facilities. Our satisfaction is the most important reward we can have after our efforts to provide the best products and services in Cartagena de Indias. We will be pleased to welcome you again in Vistamarina Casa Hotel in your next visit to Cartagena.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. strongly recommend
This place is absolutely a must, everything was outstanding... from its main entrance (great taste in decor and upgrades), service (front desk, housekeeping, servers....), hotel condition and upkeeping (outstanding)... the food is simply delicious and fairly affordable. We loved our experience and extended our stay for an extra 4 nights at the suite 2. Fantabulous
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel!
We had a great time. The hotel and the room were very clean. With the "standard room" package we were placed in a room that had no exterior windows, were below the stairs that lead you to the second floor, and were right next to the bar and kitchen. Everyone was very nice and helpful. They helped us book excursions, gave us helpful suggestions and recommendations. We would stay there again, but not book the standard room.
Stayed 6 nights in May 2017
Response from Sara Agudelo on 28 Jun 2017
Thank you very much for taking the time to write about your experience after you stay at Vistamarina Casa hotel. Your satisfaction is the most important reward we can have after our efforts to provide the best products and services in Cartagena de Indias. At Vistamarina, our priority is to exceed our guests expectations and we are delighted to read that your experience was pleasant and we are happy to read that you had anything you wanted just in one place. We are glad that you are delighted with our facilities. We hope to see you soon!!

6/10 Okay

TATIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel located by the beach. The staff was friendly and always willing to help with any requests.
Response from Dear Tatiana on 28 Jun 2017
Thank you very much for taking the time to write about your experience after you stay at Vistamarina Casa hotel. Your satisfaction is the most important reward we can have after our efforts to provide the best products and services in Cartagena de Indias. At Vistamarina, our priority is to exceed our guests expectations and we are delighted to read that your experience was pleasant and we are happy to read that you had anything you wanted just in one place.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip can't wait to come back
Hotel was beautiful. Room was spacious and clean. Staff was great food wasn't delicious and reasonably priced. Nice rooftop overlooking the ocean
Response from Sara Agudelo on 20 May 2017
Thank you very much for your kind words after your stay at Vistamarina Casa Hotel. Your feedback is very important to us so we will share it with our staff so they can be proud and motivated to continue improving and giving the best service. We are glad that you loved our facilities, restaurants, comfortable rooms and friendly staff. It is a real pleasure for us to know that your experience with us was memorable and that you appreciate our quality. We will be pleased to welcome you again in Vistamarina Casa Hotel in your next trip to Cartagena.

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing small luxury hotel with all you could ask
Great small hotel on the beach. My suite was awesome with a great large terrace looking at the ocean.
Response from Sara Agudelo on 21 Mar 2017
Good Night, Mr. Jason Thank you very much for your kind words after your stay at Vistamarina Casa Hotel. Your feedback is very important to us, It is a real pleasure for us to know that your experience with us was memorable and that you appreciate our quality. We will be pleased to welcome you again in Vistamarina Casa Hotel in your next trip to Cartagena.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this for couple who want a relaxing beautiful place to stay near Cartegena walled city.
Response from Sara Agudelo on 21 Mar 2017
First of all, thank you so much for taking the time to write this 5 stars comment and to share your awesome experience with us. We want all travelers can live the same as you did because we always want that our guests live the best experience while they are in Cartagena city. It is gratifying to hear all the excellent reviews. We are glad you enjoyed our facilities and you liked our service. We hope to welcome you back soon.

10/10 Excellent

Jouni, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place in front of the beach
Its a very comfortable place in front of the beach. The hotel is a very nice place to stay, attention personalised, privacity, not crowded, excellent location.
Exit to the beach
Terrace
Response from Vistamarina Casa Hotel on 14 Feb 2017
Good Afternoon Dear Guest Thank you so much for taking your valuable time to share your experiences at Vistamarina. We work daily to provide the best experiences to each of our guests. We hope to have you again at the hotel.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, room comfort
Friendly Staff and Convenient Location
The staff is awesome, they go out of their way to make sure you are taken care of. They handle everything from tours to cab rides, lining up massages etc. They seem to know everyone they set you up with and make sure there isn't any funny business. I can't tell you how impressed I was with the service. It was less than 10 min. to the airport and the Old City and a $3-$5 American Cab ride. Direct access to the beach and jet ski/jet board rental on site. You can walk next door to the Raddison for a great massage which ran about $45. American for a massage. The downside is the overall maintenance of the place, it just seems like they have let it go a bit. A door handle would fall off or water would be leaking into the room through a door jam etc. Nothing unbearable by any means just a little irritating.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms and cosy beach hotel
The staff were very friendly and professional, the breakfast was good quality. The hotel is very close to the amazing walled city and airport. We thoroughly enjoy the beach with its warm water and clean sand, despite the occassional hassle from beach vendors.
Response from General Manager on 26 Nov 2016
Good Afternoon. Vistamarina is thankful you have chosen us as a place to stay in. We are glad you have enjoyed staying with us. You always will be welcome in Cartagena city and we would like to see you soon here.

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

RENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

lucy, london

Liked: Staff & service
Ok hotel on the beach
Hotel was ok, disappointing to realise that you needed to have a suite to get hot water as standard!!! Nowhere was this info included on Expedia when we booked. When we called to confirm the booking we were told they were fully booked the first night and would be sent elsewhere. Not a good start! Nor were we notified of this by Expedia or the hotel. Food was average (only ate breakfast and lunch there, service pretty slow). About 15/20 min cab ride to the old town, which I wouldn't recommend if you're travelling on your own.

10/10 Excellent

Jacek, Poznan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel. Good food, big shower, very helpful staff, especially Carolina from the reception.
Response from General Manager on 29 Nov 2016
Good Night Mr Jacek. Vistamarina is thankful you have chosen us as a place to stay in. We are glad you have enjoyed staying with us. You always will be welcome in Cartagena city and we would like to see you soon here.

6/10 Okay

Karla, Atlanta Georgia USA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Lot's of problems but I still love the place.
This is an executive house converted to a hotel. We stayed in the Master Bedroom Ocean View aka Vista Marina Room. The bed was hard as a rock!!! The electrical breaker which controlled the hot water and internet router would overload every time we took showers. After 10pm you cannot call anyone to fix it. Therefore you have no TV, Internet or power to charge the phones if you take your shower after 10pm. LOL. The staff is nice. The owner is an amateur hotel operator. But I still love the place. I would go back. Maybe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the beach!
My partner and I had a fantastic stay here for two nights. The hotel was luxury and the staff were very friendly and attentive. The rooms were spatious, clean and the shower was great! We spent the day by the pool and the hotel has its own resteraunt and bar with great food. There are also massages available on site. If you're looking to relax by the beach for a few days, this is the place!
Good Afternoon, Vistamarina is glad to know you enjoyed your stay with us. We hope to welcome you back soon on your next trip to Cartagena city. Regards,

10/10 Excellent

Christine, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel on the beach
This hotel is a small, 11 room hotel. The rooms and bathrooms are enormous and everything is updated. If you are looking for a full amenity resort, this is not for you. But the attention and service from the staff was great. Because there are such few guests, they could really cater everything. I was there with my 2 kids. The hotel really does not cater to children but they were very accommodating.
Response from Sara Agudelo on 13 Feb 2016
Dear Mrs Christine Thank you very much in advance for your valuable comment that undoubtedly fills us with great joy and satisfaction as it is our mission to make our guests have the best stay and experience in the city. We always seek to improve with your feedback so we can provide the service you want .We hope to assist you in your future visits to the city. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend - Lowkey but high class
The food was amazing. The stay included complementary breakfast every morning. We ordered pancakes and the cheese/mushroom omelet. The hot chocolate was flavorful and the orange juice freshly squeezed. We ended up having lunch one day at the hotel because it was too wet to go outside. We ordered the grilled red snapper as the main dish and the grilled octopus as the appetizer. Both were delicious (and we are picky eaters)!!! We highly recommend the fresh drinks - i.e. the cherry limeade, mint lemonade. The ocean is calm and a lovely backdrop to the stay. We preferred to go in the morning when the tide was still low. The massages were amazing too. Very professional staff all around. The hotel is beautiful and boutique, not overbearing like some of its neighbors (i.e. the Radisson). The waiters and the receptionists really helped make our stay all the more better. They gave us recommendations on where to shop, where to eat, where to party and the the volcano tour (a must do). Our only complaint - and this shouldn't deter anyone from staying here - is that the faucets in the bathroom had green rust on them. Other than that, the bathroom is lovely and the plants in it both soothing and crafty. Also, the bed is super comfortable!
Response from Sara Agudelo on 9 Jan 2016
Dear Mr Anonymous Thank you very much in advance for your valuable comment that undoubtedly fills us with great joy and satisfaction as it is our mission to make our guests have the best stay and experience in the city. We always seek to improve with your feedback so we can provide the service you want .We hope to assist you in your future visits to the city. Best regards

8/10 Good

Paul, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cartagena
Beautiful hotel located approximately 10 minutes from the old city and 15 from Boca Grande. It's romantic, friendly staff, and breakfast. They could improve with the mix drinks and dinner menu. Also the Internet wasn't good. But I would recommend this hotel.
Response from Sara Agudelo on 9 Jan 2016
Dear Mr Paul Thank you very much in advance for your valuable comment that undoubtedly fills us with great joy and satisfaction as it is our mission to make our guests have the best stay and experience in the city. We always seek to improve with your feedback so we can provide the service you want .We hope to assist you in your future visits to the city. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Great hotel... right on the beach, beautiful rooms, solid menu. It's got a much more intimate feel than the high rises in the area. Highly recommended. Even in spite of a booking mistake I made when reserving it online, the receptionist (Crisitian) went out of his way to make it super easy for me to avoid any online re-booking penalties, and take advantage of an even better promotion they were offering.
Response from Sara Agudelo on 9 Jan 2016
Dear Mr Anonymous Thank you very much in advance for your valuable comment that undoubtedly fills us with great joy and satisfaction as it is our mission to make our guests have the best stay and experience in the city. We always seek to improve with your feedback so we can provide the service you want .We hope to assist you in your future visits to the city. Best regards

10/10 Excellent

Clari, Orlando Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Loved vistamarina! Super cozy you literally feel like your at home the minute you walk in. The hotel was very clean and the the staff was excellent! The showers are amazing!!! The only thing I didn't like was the fact that you can hear the guests next door showering thought it was a little strange. But other than that everything was great and we will be back!
Response from Sara on 5 Nov 2015
Dear Mr Anonymous Thank you very much in advance for your valuable comment that undoubtedly fills us with great joy and satisfaction as it is our mission to make our guests have the best stay and experience in the city. We always seek to improve with your feedback so we can provide the service you want .We hope to assist you in your future visits to the city. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
I stay in Vistamarina with a friend and since we got there in the afternoon we were greeted and made at easy. The room was beautiful and the service excellent I would recommend this hotel to anyone who wants to be treated like a Queen and King.
Response from Sara Agudelo on 9 Jan 2016
Dear Mr A Thank you very much in advance for your valuable comment that undoubtedly fills us with great joy and satisfaction as it is our mission to make our guests have the best stay and experience in the city .We hope to assist you in your future visits to the city. Best regards

8/10 Good

Claudio, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
over all was pretty good, down side internet wifi very slow. Everything else very good. Good food poor menu selection.
Response from Sara Agudelo on 9 Jan 2016
Dear Mr Claudio Thank you very much in advance for your valuable comment that undoubtedly fills us with great joy and satisfaction as it is our mission to make our guests have the best stay and experience in the city. We always seek to improve with your feedback so we can provide the service you want .We hope to assist you in your future visits to the city. Best regards

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Vistamarina Casa Hotel on 14 Aug 2018
Thanks youuu!!!

10/10 Excellent

Santiago, Bogotá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena relación beneficio costo
Buena ubicación en zona nueva hotelera de la Boquilla en Cartagena, se puede ir a pie hasta el centro de Convenciones Las Américas, y hospedarse por menos de la mitad del precio de dicho hotel Las Américas. Desayuno incluido muy bueno, acceso directo del hotel a la Playa, hotel pequeño pero competitivo. Lo recomiendo.
Stayed 2 nights in May 2018
Response from Vistamarina Casa Hotel on 13 Jul 2018
Estimado Sr. Santiago Muchas gracias por habernos escogido como opción de alojamiento en la ciudad de Cartagena. Nos alegra poder conocer los comentarios de su reciente estadía con nosotros. Nos alegra mucho saber que disfruto de nuestra ubicación y servicios ofrecidos. Esperamos tener la oportunidad de atenderlos nuevamente en nuestras instalaciones.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Es un excelente hotel, mi habitación fue la bonavento y era realmente muy linda y acogedora, las instalaciones son muy bonitas, todos los productos de baño excelentes de gran calidad, todo el personal es super amable, el desayuno bufete variado y delicioso, me gusto mucho.
Stayed 1 night in Jun 2018
Response from Vistamarina Casa Hotel on 15 Jul 2018
Estimada Sra Diana Muchas gracias por compartir sus importantes comentarios con nosotros. Nos complace leer que pudo disfrutar de su estadía con nosotros, Aportes como los suyos nos estimulan a seguir trabajando por ofrecer servicios de calidad. Esperamos tener la oportunidad de atenderla nuevamente.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente calidad humana es lo que hace que Vista Marina sea muy acogedor. Volveremos a este excelente hotel
Response from Vistamarina Casa Hotel on 1 May 2018
Estimado Omar Muchas gracias por haber tomado parte de su tiempo y compartir con nosotros y otros lectores sus importantes comentarios acerca de su reciente visita al hotel. Nos alegra saber que disfruto de nuestro calor humano. Esperamos tener la dicha de tenerlos nuevamente en nuestras instalaciones.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
La arquitectura del hotel muy elegante y original, el diseño y equipamiento de las habitaciones de muy buen gusto, la ropa de cama de superior calidad, los baños muy cómodos, muy buena la carta del restaurante, el desayuno y la comida de muy buena calidad. La atención de los empleados excelente, todos muy cordiales y atentos a cualquier solicitud. Realmente un lugar para recomendar y regresar..
Stayed 12 nights in Feb 2018
Response from Vistamarina Casa Hotel on 23 Mar 2018
Estimada Sra. Gloria Muchas gracias por tomar parte de su valioso tiempo y compartir a traves de Expedia los comentarios sobre su reciente experiencia en nuestras instalaciones. Es de nuestro gran agrado el saber que disfruto de su estadia con nosotros, de la atención del personal y de nuestra ofrerta gastronomica. Para nosotros sera un gran honor volver a recibirla en sus proximos viajes a al ciudad de Cartagena.

8/10 Good

yulieth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvo bien :)
En general todo estuvo bien, la comodidad, la limpieza, las zonas comunes. Esperaba más del desayuno, no me gustaron los panes y el calentado estaba muy condimentado, pero el almuerzo estuvo delicioso (lomo en salsa de champiñones)
Stayed 2 nights in Mar 2018
Response from Vistamarina Casa Hotel on 11 Mar 2018
Estimada Sra. Yulieth Muchas gracias por tomar parte de su valioso tiempo y compartir la experiencia de su reciente visita con nosotros. Nos alegra el saber que haya disfrutado de nuestros servicios ofrecidos, tendremos en cuenta sus importantes comentarios en cuanto al desayuno, nuestro propósito es brindar un servicio de calidad a cada una de las personas que nos visitan. Esperamos tener la oportunidad de atenderla nuevamente.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from Vistamarina Casa Hotel on 4 Mar 2018
Thank you!! We hope to see you soon

6/10 Okay

eliane

Liked: Cleanliness, property conditions & facilities, room comfort
O hotel de um modo geral é bom, a limpeza dos quartos é satisfatória. Quando fiz a reserva me foi informado de que havia café da manhã, imaginei que seria um café tipo pequeno almoço, como é praxe nos hotéis que costumo ficar. Entretanto, tudo era limitado, as frutas eram pequenas porções, os pães também não eram suficientes para duas pessoas. O atendimento e a receptividades dos funcionários foi excelente, porém, lamentavelmente a questão do café da manhã me deixou bastante frustrada, porque conjuntamente com o Vistamarina Casa Hotel funciona o Restaurante Sara Fusion Caribe, onde os preços são bastante elevados (o equivalente a R$ 60,00 por pessoa já incluido o imposto de 8% e gorjetas, valor este sem nenhuma bebiba). Como ficamos vários dias, tínhamos que comer no local, pois, também não há opções na redondeza e o transporte diário para o centro oneraria ainda mais nossa estadia. Logo, recomendo que ao fazerem reservas em hotéis em Cartagena, se certifiquem bem se o café da manhã é bem servido.
Stayed 8 nights in Jan 2018
Response from Vistamarina on 31 Jan 2018
Senhora Eliane Muito obrigado por seus comentários, que serão levados em consideração para continuar a melhorar nossos serviços.

10/10 Excellent

RONALD HERNAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel muy confortable
Una experiencia muy agradable, desde que realizas el check in sientes la amabilidad de las personas, la comida del restaurante es muy buena la playa queda al lado , las habitaciones son amplias y tiene buenos accesos para ir a diferentes sitios turísticos. Muy tranquilo.
Stayed 2 nights in Nov 2017
Response from Sara Agudelo on 28 Nov 2017
Estimado Sr Ronald Muchas gracias por compartir con nosotros la experiencia de su visita a nuestras instalaciones, como equipo nos esforzamos por brindarle experiencias inolvidables a cada una de las personas que nos visitan. Nos alegra saber que experimentó la hospitalidad y disposición de nuestro equipo de trabajo, de nuestra deliciosa gastronomía ofrecida en el restaurante Sara Fusion Caribe, nos complace que haya disfrutado de la tranquilidad y relajación que se puede percibir en Vistamarina Casa Hotel. Esperamos contar nuevamente con su presencia en sus próximos viajes a la ciudad.

10/10 Excellent

María Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from Sara Agudelo on 28 Nov 2017
Thanks for the 5 starts

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel pequeño, privado , cómodo y muy bonito. El personal es muy amable y te colaboran en todo lo que necesites. El hotel tiene convenio con otro en el centro histórico donde puedes hacer uso de bicicletas para recorrer la ciudad amurallada.
Stayed 2 nights in Oct 2017
Response from Sara Agudelo on 28 Oct 2017
Estimada Sra. Angelica Muchas gracias por compartir con nosotros las impresiones de su reciente experiencia en Vistamarina Casa Hotel. Como equipo nos esforzamos por crear experiencias inolvidables a cada uno de los huéspedes que visitan nuestras instalaciones. Nos alegra saber que experimentó la hospitalidad de nuestro equipo de trabajo, nos complace que haya disfrutado de su estadia. Esperamos que regrese pronto a Cartagena y contar nuevamente con su presencia en Vistamarina.

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel but no way for 'adults only'
Nice little hotel with only 13 rooms. Good service, sometimes a little bit slow. Very friendly staff. The only minus: it's written that it's for adults only but it was full of kids between 5 and 9 years screaming and splashing in the little pool.
Stayed 2 nights in Oct 2017
Response from Sara Agudelo on 2 Nov 2017
Apreciado Sr. Bernd Agradecemos haberse tomado el tiempo de compartir a través de este medio su experiencia en Vistamarina Casa Hotel. Para nosotros la prioridad es la satisfacción de nuestros huéspedes, por lo tanto, sus comentarios son muy importantes. Recibimos positivamente sus observaciones y le informamos que estas han sido transmitidas a la administración del hotel para tomar las medidas correctivas y ofrecer el servicio de calidad que nos caracteriza como hotel. Lo esperamos en una próxima ocasión en esta su casa en Cartagena.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar tranquilo
Hotel excelente, funcionários super atenciosos, quarto confortável o único incômodo foi o cheiro de mofo, mas um lugar muito tranquilo.
Stayed 5 nights in Sep 2017
Response from Sara Agudelo on 24 Oct 2017
Estimada Sra. Daniela Apreciamos mucho que nos haya escogido para su estadía en Cartagena, gracias por compartir su experiencia con otros viajeros a través de Tripadvisor. Para Vistamarina Casa Hotel la prioridad es la satisfacción de nuestros huéspedes, por lo tanto, sus comentarios son muy importantes para nosotros. Recibimos de forma positiva sus observaciones y le informamos que estas han sido transmitidas a la parte administrativa del hotel para tomar las medidas correctiva y seguir mejorando día a día. La esperamos en una próxima ocasión en esta su casa en Cartagena, para que nos dé la oportunidad de brindarle una estadía placentera en Vistamarina Casa Hotel.

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Небольшой отель с аутентичным дизайном
Отличное расположение и отличный номер - вистамарина! Просторный с большой террасой! Неплохой завтрак со свежевыжатым соком и фруктовой тарелкой. Персонал очень приветливый и всегда старается помочь! Первая линия от океана. Всем сюда)))
Stayed 3 nights in Jul 2017
Response from Sara Agudelo on 15 Jul 2017
Dear Sergey Thank you very much for taking the time to write about your experience after you stay at Vistamarina Casa Hotel. At Vistamarina, our priority is to exceed our guests expectations and we are delighted to read that your experience was pleasant and we are happy to read that you had anything you wanted just in one place. We will be pleased to welcome you again in Vistamarina Casa Hotel in your next visit to “La Heroica” Cartagena.