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"Hotel located in a good location & staff were exceptionally friendly & helpful. Would commended & revisit again."

"Clean comfortable room. Staff polite and helpful. Good breakfast 👍"

"Our room was clean and comfortable. The reception and bar staff were friendly and helpful. We didn't use the restaurant."

"Great stay at the hotel. Super-helpful reception and a good-sized room with all amenities there."

"Fresh breakfast, excellent staff! Good location on the edge of the town and lots of places to cycle to, including Puzzlewood which was the main reason for our stay. But there was a mechanical banging noise (like a shoe in a tumble dryer!) from 3.30am both nights we stayed that kept me awake. The whole experience was very 'meh' and we wouldn't recommend unless you are playing golf there."

"Set right in the centre of the City, a great place to stay. The floors are wonky, but then after 500 years that's to be expected and it has great character. Second time I've stayed there. It's so convenient and full of history. Love it."

"I stayed in the main building with heigh ceilings & it is full of character . The staff are unbelievably friendly & quite happily amended my evening meal to suit me . Fabulous views from many rooms & the sunset has to be seen from the large terrace . Within 1 minute , you are in the historic town centre "

"Good size room, large king-size comfy bed, big bathroom with walk-in shower and bath. Clean & warm."

"The hotel itself is an impressive building, but it is clearly in need of renovation. We stayed in an outside room (No. 17), which felt quite dated and would benefit from some updating. During our stay, there was an unpleasant sewage smell coming from the bathroom, which was disappointing. The room was also very warm, and adjusting the radiator thermostats didn’t seem to have any effect. As a result, we had to open the window, but this meant dealing with constant noise from the busy road outside, which made it difficult to sleep. On the positive side, there were plenty of parking spaces available, and the staff were very friendly and welcoming."