Ratings based on 750 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Mixed impression

Posted 18-Sep-2017
Pros: great staff, clean room, location
Cons: elevators very slow, steps steep, outlets in room - virtually no `free` ones.
Location: close to centre of town, Cardiff castle, Principality Centre, close to rail station, parking is a bit of a challenge
Great staff, clean room, functionally poor and building access awkward. Yet, convenient downtown location.
4 out of 5
Recommended
for Everyone
by A verified traveller from ottawa canada

Close to amenities easy walking to all places.

Posted 15-Sep-2017
Great time. Hotel staff friendly. Clean rooms. Very walkable
1 out of 5
by A verified traveller

Nowhere to store bicycles - nowhere to park

Posted 11-Sep-2017
After checking on I asked if I could store our bicycles somewhere. The receptionist said I could store them in our room. The hotel reception is on the second floor. The lift too small for a bicycle. The bikes had been ridden on and off road for five days. They were dripping mud water and oil. I asked for a refund and was told no! Totally unacceptable - I will be taking this further.
3 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey, USA

Second visit

Posted 05-Sep-2017
Pros: Proximity to city center, Updated bathrooms. Very close to transportation including the Great Western Railway, bus connections, Cardiff Castle.
Cons: The quality of the mattresses are poor.
Location: Proximity to city center, transportation, attractions, restaurants.
I have used this hotel before at a previous stay. This time the air conditioning was broken and the window did not open. I was offered a wobbly fan with one leg not touching the ground. The next day I was moved to a better room with working air conditioner and open window. However when I asked a front desk attendant to store my passport etc. in the house safe she refused although I would not have access to another room until later in the day. Another employee stepped up and honored my request.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cresswell Quay

Fantastic place to stay!

Posted 05-Sep-2017
Both my partner and I stayed here for a nice getaway over the weekend. We were celebrating an occasion so wanted something at least half decent. Well, this hotel went above and beyond our expectations! With comfortable rooms, great location (being pretty much in the city), and excellent staff, you just can't fault it! The staff had so much to give and nothing was too much hassle. They we're all incredibly friendly and always had smiles on their faces! The rooms were so relaxing, with an extremely comfortable bed, Internet (if you get bored and it's raining), and a nice bath to totally relax in. It's safe to say we will be staying here again when we next come to Cardiff! All in all a fantastic hotel and we both highly recommend!
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Old hotel but well-maintained and upgraded.

Posted 10-Aug-2017
Pros: Quiet and clean. Central to city. Great staff.
Cons: Northing comes to mind
Location: Lots of options for food, drink, shopping, activities etc. Right in the midst of this vibrant, hip city.
Nice spot but some quirks in room layout and function, but very clean, well-maintained. Right in the middle of vibrant downtown Cardiff. Castle, Butt Park and Stadium all within a few minutes walk, as well as close to extensive shopping areas. Surrounded by great bars and restaurants, and a minute into the large no car zone. Staff were very friendly and helpful. Nice quiet rooms. Good value for the money.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very good location and top quality hotel

Posted 19-Jul-2017
Stayed 2 nights for anniversary break in july and was spot on
4 out of 5
Recommended
for Everyone
by A verified traveller

All good

Posted 17-Jul-2017
This has a great location in central Cardiff with everything in walking distance. Rooms big and spacious, all amenities good, would recommend.
4 out of 5
Recommended
for Everyone
by A verified traveller from cumbria

This hotel thought of everything!

Posted 13-Jul-2017
Stayed for a concert. They had the bands music playing. Cardboard cutouts. A gift in my room. Breakfast is as much as you like. Bar and food stayed open until late to cater for needs of concert goers coming in, as well as other guests. The hotel is secure. Central in city, close to station and stadium. Room was very clean. Bed was heavenly. Text sent Day before to tell me about road closure. Text also sent week or two prior, regarding parking. Friendly staff All good 😊
4 out of 5
Recommended
for Everyone
by A verified traveller

Good convenient central location

Posted 12-Jul-2017
Hotel pleasant and good value stay. Staff efficient. Bed not too comfortable