Ratings based on 676 Verified Reviews

4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Dublin. Ireland

Perfectly Located on the middle of shops, restaura

Posted 24-Feb-2017
Hotel excellent. Only issue with hotel was on arrival. Check in at 3pm. We arrived at 11 am and had to walk around Cardiff Town Centre. No effort made to accommodate us. They did hold our bags until checkin
3out of 5
Recommended
for Everyone
by A verified traveller from Torquay

Cheap but not that clean

Posted 17-Feb-2017
Bed extremely comfortable. Noise pretty much kept out of the room. My bathroom was dirty when I first entered the room - very disappointing. Would stay again though due to price and comfort. Location as central as could be!!!
4out of 5
Recommended
for Everyone
by A verified traveller from Poole

Excellent central location.

Posted 15-Feb-2017
Pros: Location
Cons: Just a little updating in the bathroom and slightly improved complimentary toiletries.
Location: Central for shops, restaurants, bars, St Davids Centre, Motorpoint Arena, Cardiff Castle and stadium.
Although parking is a short walk away it has a well managed system with NCP. The public areas are very smart as was the bedroom but the bathroom was showing signs of wear. The floor tiles were lifting and a little uneven, the grout and sealant going black in places. AC didn't work to warm the room (although the heated towel rail in the bathroom was appreciated), laminate flooring and my feet got cold. A few extras would have been appreciated like facial tissues and separate conditioner for hair (ladies, take your own shampoo) and perhaps slippers! All in all a good hotel and will use again.
4out of 5
Recommended
for Everyone
by A verified traveller from H

Great location

Posted 03-Feb-2017
Very clean and comfy bed! Excellent value for money
4out of 5
Recommended
for Everyone
by A verified traveller from sn25

only stayed one night, just what we needed.

Posted 02-Feb-2017
Great central location clean tidy and very helpful staff.. thankyou
5out of 5
Recommended
for Everyone
by A verified traveller from Swansea

Great city centre hotel

Posted 30-Jan-2017
Love staying at The Royal when I am in Cardiff. Very pleasant and conveniently located hotel. Good standard clean rooms.
5out of 5
Recommended
for Couples
by A verified traveller from Switzerland

Oasis in the city

Posted 27-Jan-2017
Pros: The room, the staff, the peaceful and classy hotel bar. Location perfect - as central as it gets, but quiet rooms. Internet issues sorted immediately.
Cons: I like it as it is.
Location: Central Cardiff, near staiton, eateries, entertainment. Really spot on.
Lovely place, helpful staff and the second floor bar was a godsend to escape the hectic city centre. Well designed, clean and considering the central location, extremely quiet. We'll use this place again.
4out of 5
Recommended
for Everyone
by A verified traveller from Leeds

Quirky hotel

Posted 26-Jan-2017
Cons: Breakfast
Location: Lots of clubs and bars surrounding ...would imagine it could be a tad noisy on a weekend.
From entering up the steps to the front door, you walk down a passage, down some steps to a lift which takes you to the second floor reception. I arrived at 11 pm and encountered 3 charming ladies on the reception desk - greetings and smiles all round. I was given an extremely large triple room with red and black furniture. a trendy wallpapered feature wall and spotlights....sort of tired boutique....but clean and comfortable......shower over the bath, but a powerful shower and lovely clean large bathtowels. Breakfast is overpriced .....bacon and sausage appeared to have been precooked and kept in a warming pan however the poached eggs were wonderful. At the price I paid, this was very good value and at a similar price I would stay here again without any hesitation.
3out of 5
by A verified traveller

Posted 24-Jan-2017
Pros: The big room and the stuff very kind.
Cons: the need to change all the mattress the duvet and the pillow of the room is too old and very dirt.
Location: the location is the perfect location, but have a lot of hotel in the same location and with the same prices.
The stuff is very helpful but the hotel need better cleaning and better service to air-condition. We had problem with the radiator but they change a room to a bigger and nicer for what we get, but the hotel is very old and need some change. That hotel is not 4 star maybe 2-3.
5out of 5
Recommended
for Everyone
by A verified traveller from Trowbridge

Very welcoming and comforatble

Posted 21-Jan-2017
We only stayed at the royal for one night whilst we attended a concert at the nearby cardiff motorpoint. Would definitely stay there again. The staff were friendly and welcoming and the room and bathroom were excellent. The bed was very comfortable and considering its location in the central area of Cardiff it was very quiet. I would certainly recommend the royal. Excellent value.