Ratings based on 1,194 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Good hotel in a convenient location

Posted 03-May-2016
We had very pleasant stay, we were a party of twelve, the hotel was very good and in an ideal location to explore the city of Cardiff
5 out of 5
by A verified traveller

Central, easy to find

Posted 18-Apr-2016
Pros: The rooms were fabulous and the breakfast was a lavish spread
Cons: Foyer area was a little sparse
Location: Cardiff; wonderful city. The hotel is walking distance from everything
The free upgrade may have influenced us but it was a fantastic view across the city
5 out of 5
by A verified traveller from Oxfordshire

Great location in city centre

Posted 17-Apr-2016
Had a great time in lively Cardiff. Can also recommend the Chapel 1677 restaurant which is only a few mins walk from the hotel.
3 out of 5
by A verified traveller

Beware of Building work!

Posted 15-Apr-2016
Pros: Excellent location. very good breakfast.
Cons: Working fan in bathroom.
Location: Shopping
We would not have stayed here with the building work going on, if we had been informed by Expedia when we booked.
5 out of 5
by A verified traveller

Nice hotel with parking in Cardiff Town Centre

Posted 13-Apr-2016
Pros: Apart from the stunning views over Cardiff, it's proximity to St David's shopping mall, it's newness, comfort of bed, excellent breakfast ...
Cons: I was a bit shocked to have to pay £18 for 24 hour parking but it was so convenient and I gather parking in Cardiff is expensive anyway.
Location: Great city centre location with everything you could need just across the road in St David's shopping mall.
We booked a late check-in at 10pm on a Sunday night and upon arrival we were given a room upgrade to 'Business' with a dual aspect view from the 18th Floor - this obviously helped enormously with the 5 rating!
3 out of 5
by A verified traveller from Northern Ireland

Trip away for a birthday celebration

Posted 12-Apr-2016
Arrived to the hotel, lucky enough to get an on site car parking spot. Checked in and I had ordered a happy birthday cake for the room. Disappointly it was not in the room. I spoke with the reception staff and was told that they would arrange it for me. Returned to the hotel and the television was not working correctly and required engineer to fix. Again I had to request the birthday cake surprise and at this point I was deeply disappointed. 3rd time of asking, it was sorted. The hotel itself is very clean and generally very good.
5 out of 5
by A verified traveller from Worcestershire

Great hotel,ideally situated for weekend break

Posted 12-Apr-2016
Lovely hotel,very welcoming.Friendly staff,room very clean and comfortable.Excellent breakfast. Ideally situated for all city amenities and the wonderful Cardiff Bay. Would love to stay here again !
5 out of 5
by A verified traveller from Swansea, Wales

Convenient city centre hotel.

Posted 05-Apr-2016
Pros: Position, comfort of room, breakfast.
Cons: Given our comments about the unpleasant incident, perhaps night security could be stepped up.
Location: Convenient central location. We visited the Millenium Centre in The Bay to watch a show - very pleasant area and well worth a visit!
The hotel was just a few minutes away from our arrival point in Cardiff. Although check in was supposed to be from 3pm we were able to check in when we arrived at 11.45am, avoiding having to leave our bags and checking in later which was great. Our room was a good size with a lovely bathroom (with a bath as well as a shower), a nice hospitality tray, and everything was perfectly clean. Breakfast was lovely with a great selection to choose from, and attentive staff in the restaurant. No complaint about anything! Our only grumble was regarding an incident in the room next door which spilled out in the corridor, and an extremely distressed young girl knocking at our door. This started at 3.30am and resulted in our having to call the duty manager. Although things quietened down by about 4am, voices could still be heard until 4 15am. Whilst we know it was not the fault of the Hotel we did feel that an apology for our disturbed night would have been appropriate.
5 out of 5
by A verified traveller

Posted 11-Mar-2016
It was excellent. I got a business class room upgrade without even asking,couldn't ask for anything better.
5 out of 5
by A verified traveller from portsmouth

Great Location

Posted 08-Mar-2016
I would rate this hotel as very good and modern.Conveniently located close to all the attractions.Nice spacious clean rooms with an excellent bathroom.I also enjoyed the buffet breakfast and all the staff were very helpful and friendly.