Ratings based on 1,310 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Canada

Ideally situated

Posted 25-Sep-2016
Pros: It was close to train station, airport bus service, Hop On Hop Off, and shopping ad restaurants on the doorstep.
Cons: Outside of building being renovated, so views were obscured.
Location: Huge pedestrian mall just steps away; restaurants for any taste throughout the mall, Cardiff Castle and National Museum an easy walk.
We stayed here for a week, booking a business class room which while more expensive, provided enough perks to make up for the difference. Large room, great view over the city, with excellent service from front desk to breakfast staff. Great selection - and delicious food - for breakfast, with attentive staff. Only real hiccup during our stay was the TV which we did not use that much in any case; reception was bad at times, so bad could not watch, and while staff tried to repair, reception kept breaking up.
4out of 5
by A verified traveller

Hotel located strategically to the shopping mall.

Posted 24-Sep-2016
Good and would book-in in future. The bedding a were good and attention from the staff was excellent.
4out of 5
by A verified traveller from Llantwit Major

Nice hotel and staff

Posted 19-Sep-2016
Pros: Staff were friendly and helpful. It was great being so near to Cardiff shops.
Cons: Lighting in room could be better, and a mirror on the table would have been great
Location: John Lewis was just across the road, and shopping was good to be so near
Enjoyed my stay but I found my room was too dark, even though the staff brought me a table lamp.
4out of 5
by A verified traveller from Cumbria

Lovely hotel great location.

Posted 19-Sep-2016
Lovely hotel, ideal location. Staff were super friendly and helpful. Great place from which to explore the city. I have zero complaints but if I had to suggest one thing it would be that the bedrooms could be updated slightly. The bathrooms are excellent and the bedrooms are good quality but they are a little tired with a lot of carpet in the room. Although there is a sign outside saying they are in the process of an upgrade. Other than this minor concern an excellent hotel, friendly staff and I'd certainly have no problem staying here again.
5out of 5
by A verified traveller from North East

Great Hotel

Posted 14-Sep-2016
Pros: It's comfort, well run, staff willing and friendly I would happily recommend it
Cons: The meals were excellent but very expensive and perhaps a menu with more choice for those of us who don't want an elaborate meal
Location: It was very easy to get to from the Rail Station only 5minutes away. A short walk and the City with great shopping and rich in History
I stayed at Radisson Blue Cardiff for a Conference held in the Hotel. As well as a comfortable stay with great food and very good service the Conference facilities were excellent.
5out of 5
by A verified traveller from Bournemouth

Central location, Clean and comfortable.

Posted 07-Sep-2016
Pros: Location.
Cons: To be informed about limited parking ahead of arrival.
Location: Central location, literally opposite St.David's Shopping centre, walking distance to Castle and the Bay.
Hotel is excellently place in the centre of Cardiff. Parking was full and we were informed we should have pre-booked. Having never had to book parking, the thought hadn't occurred to us ahead of our weekend away. We would suggest a comment on the booking process to inform customers this is required. Hotel was modern and very conveniently located. I wont look to book anywhere else for my next visit.
5out of 5
by A verified traveller from Scotland

Simply Brilliant

Posted 04-Sep-2016
Great location with easy access to tourist activities , very pleasant and professional staff , good range and well cooked breakfast , comfy sleeping experience in a more than adequate room . Would certainly stay again if we decide on another trip to Cardiff .
1out of 5
by A verified traveller

Long stay

Posted 03-Sep-2016
I decided to spend 20 days with my wife and sons and my daughter all our vacation here all what you are should know about the hotel- and excuse my poor English Good side: Location : great location, only cross the road and you will be in city center but be aware( some times traffic signal takes 3 - 5 minutes to crossthe road ) So any hotel 5 minutes far from the city center is the same time ! Staff: all staff are so great Ana in the reception , Varon, Augis , Samir and lazar all are great But the general manger is the exception Downside: Radiason Management always low standard i prefer to make reservation with Quality franchise as Marriot or Accor ( as Sofitel Novotel ) or hilton they are more professional and they are masters of welcoming ( During my stay i lost my money , time , and my happy moment and all sorry later Radisson hotel chain is the worst in customer care: if you have a complain and you call they well tell you write email, when you write email they Dont reply your email until you call them again , and they dont really care about you The hotel is 4 star by word and label but so Cheap Quality as Rooms doors , water pressure so week , lift always stop working There only two lefts serving hotel guests, you will never feel any thing wrong unless one of them is out of service( it happened 2-3 times aweek ), you will wait normally 15 minutes to get down from 17 floor, i get on foot 16 floor because i don't want miss the breakfast and get u
Comment from Hotel Management
07-Sep-2016 by Customer Care, Hotel Management
Thank you for taking the time to share your feedback. We apologize you did not receive the level of service you expected. We take the time to listen to your constructive comments, so we can continually improve our services. We appreciate your feedback and have shared your concerns with hotel management to review.
5out of 5
by A verified traveller

Posted 09-Aug-2016
Stayed here for one night on business. The hotel is great and have stayed here previously. Great location, friendly and accommodating staff.
3out of 5
by A verified traveller

Close to Station and shopping

Posted 06-Aug-2016
Pros: Proximity to where we wanted to be
Cons: Tired furniture and not very clean carpeting on the luggage rack.
Location: Shops, transport and food.
Nothing special about this hotel other than the bed was comfortable. Refurbishing means that this review will be out of date in days but the hotel is within walking distance of the station and city shopping area of Cardiff. Staff are very helpful and multi-lingual. Be aware that Cardiff buses are exact fare only so if you have large denomination notes get them changed before heading to Cardiff Bay or any other destination.