Ratings based on 123 Verified Reviews

3.8 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller


Posted 19-Sep-2016 on Hotels
Great hotel with a good restaurant and secure parking. Location is on an industrial park some way from the town centre but ideal for an overnight stay.
5 out of 5
by A verified traveller

Posted 15-Aug-2016 on Hotels
Comment from Hotel Management
06-Sep-2016 by General Manager, Hotel Management
Bonjour, Nous vous remercions pour vos commentaires suite à votre séjour à ibis Carcassonne Est la Cite. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs
5 out of 5
by Forbes

This traveller left a rating score only Posted 01-May-2016 on Hotels
4 out of 5
by Michael from Brighton


Posted 24-Dec-2015 on Hotels
Handy location just off motorway. short drive in to town. Helpful staff. Clean. Room on the small side. No tea or coffee making facilities in room.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 02-Dec-2015 on Hotels
5 out of 5
by craig from Birmingham

Great place to stop over

Posted 12-Aug-2015 on Hotels
Great little stop off point Perfect for seeing the castle just minuets away Great breakfast and staff very clean hotel
4 out of 5
for Couples
by A verified traveller from Brittany Fr

Better than immediate impression

Posted 18-May-2015
Cons: Bathroom miniscule - take out the bath & settle for a good shower unit. Tea/coffee making facilities would be welcome.
Location: Unless you are very fit you will need to drive into both the old cite and the slightly newer tow.
Not easy to find, perhaps my sat nav is too old though it will be younger than the hotel, and the downmarket trading estate behind it is not inspiring. Staff very helpful and the evening meal excellent and reasonably priced.
3 out of 5
by Diego

This traveller left a rating score only Posted 05-May-2015 on Hotels
4 out of 5
by Tony M from New Zealand

Good Hotel on city edge

Posted 04-Aug-2014 on Hotels
Good hotel - although a little older. Rooms were small but very well presented with excellent beds and bedding. Location was on the city edge about a 5 min drive to the city centre. Good hotel for a one night stopover.
4 out of 5
for Everyone
by Al from France

Good Ibis standard

Posted 09-Apr-2014
Pros: Pleasant and helpful staff
Cons: nothing of note
Location: Quite close to La Cite, easy drive to the town centre
As usual at Ibis hotels, very serviceable, very predictable, just right for a value-for-money overnight stay.