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Reviews of Hôtel Astoria

2 out of 5
Hôtel Astoria
18 Rue Tourtel, Carcassonne, AUDE

Reviews

8.6

Excellent

Rating 10 - Excellent. 52 out of 115 reviews" "
Rating 8 - Good. 48 out of 115 reviews" "
Rating 6 - Okay. 9 out of 115 reviews" "
Rating 4 - Poor. 5 out of 115 reviews" "
Rating 2 - Terrible. 1 out of 115 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Amina

Stayed 3 nights in Jun 2023
Response from Sylvia on 20 Jun 2023
Bonjour Amina, nous sommes ravis de voir que vous avez passé un excellent séjour parmi nous. Nous vous souhaitons une bonne journée. Sylvia et Ludovic

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023
Response from Sylvia on 17 Jun 2023
Thank you very much :-).Have a nice day Sylvia and Ludovic

10/10 Excellent

Clair

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel ran by a sweet woman. We didn’t get breakfast but it smelled delicious! No elevator which was fine for us. Small room. Close to train station.
Stayed 1 night in May 2023
Response from Sylvia on 7 May 2023
Good morning, thank you very much for your feedback.I'm glad you enjoyed my welcome :-).Indeed, the main building is on two floors without a lift, but for those who wish, we have an annex on one level.We wish you both a very nice day.Sylvia and Ludovic

10/10 Excellent

Thi Thanh Phuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
less than 5min walk from the main train station, about 10min walk to the city centre, 20min walk to la cite. the reception to the hotel rooms is in another building, opposite side of the street. check-in was fast and easy, they kept my suitcase til i could access my room. room is clean, has every you need = kettle, hairdryer, tv, wardrobe, desk, curtains. the area is quiet, clean, safe. i travelled alone and had no issues or concerns during the day or night. highly recommend. one full day for carcassonne is enough. enjoy!
Response from Sylvia on 4 May 2023
Good afternoon, thank you very much for this very complete feedback.Indeed, we are 400 meters from the station, in a quiet area. A young woman alone can walk :-)We are delighted that you appreciated the cleanliness of your room as well as its services.We thank you very much for your recommendation.We wish you a pleasant end of the day.Sylvia and Ludovic

10/10 Excellent

Michael

Stayed 2 nights in Apr 2023
Response from Sylvia on 26 Apr 2023
Bonjour Michael, merci beaucoup pour cette excellente note.Ravis de voir que vous avez passé un agréable séjour parmi nous.Nous vous souhaitons une agréable journée.Sylvia et Ludovic

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value hotel which is very handy for carcassonne railway station. Comfortable bed, good heating system. Will return.
Stayed 1 night in Mar 2023
Response from Sylvia on 11 Mar 2023
Goog afternoon,We are delighted to read your satisfaction :-).Indeed, our customers appreciate our bedding very much, happy that this was the case for you too.We wish you a nice day.Sylvia and Ludovic

10/10 Excellent

carole

Stayed 1 night in Mar 2023
Response from Sylvia on 5 Mar 2023
Thank you very much.Have a nice daySylvia and Ludovic

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Good location and clean at a reasonable cost.
Stayed 1 night in Dec 2022
Response from Sylvia et Ludovic on 5 Jan 2023
Good morning, thank you for your feedback.We are delighted that you appreciated the location and the cleanliness of the hotel, and the quality / price ratio :-).We wish you a good day.Happy New Year.Sylvia and Ludovic

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location close to station and centre of town, very friendly staff, clean…..but very basic accommodation.
Stayed 1 night in Sep 2022
Response from hotel astoria on 5 Oct 2022
Good morning for your feedback. We are very saddened by the severity of your note. You appreciated the cleanliness of the room, our welcome and the location of the Hotel. Our rooms are functional, with good bedding 90 X 200 (twin), you have tissue dispensers, courtesy tray (kettle, coffee, tea), magnifying mirror, hair dryer, towel dryer, and, all renovated there a little time :-(. Have a nice day Sylvia and Ludovic

6/10 Okay

Christoph

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Sylvia on 1 Jan 2023
Merci

10/10 Excellent

Takahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Hôtel Astoria on 2 Dec 2021
Bonjour, Merci beaucoup pour cette excellente note. Nous vous souhaitons de très belles fêtes de fin d'année. Sylvia et Ludovic

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Hôtel Astoria on 2 Dec 2021
Bonjour Veronica, nous vous remercions beaucoup pour cette excellente note.Nous vous souhaitons de très belles fêtes de fin d'année. Sylvia et Ludovic

10/10 Excellent

Eilis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel.
A lovely little hotel, so handy for everything you need in Carcassonne. So close to the train station that travel was made easy. Navette to the airport from the station also handy. Hotel owners contacted us the day before our stay and were so helpful and friendly whilst there. Room excellent, everything we you need. Breakfast excellent, overall to be recommended.
Stayed 1 night in Aug 2021
Response from Sylvia on 2 Sept 2021
Good afternoon, we thank you very much for this excellent rating and the nice comment that goes with it. We are delighted that your stay went well with us at the Hotel Astoria. We wish you a very nice afternoon. Sylvia and Ludovic

8/10 Good

HASSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Sylvia on 16 Oct 2020
Bonjour, nous vous remercions pour avoir pris le temps de laisser un avis. Nous sommes ravis que votre séjour se soit bien passé dans notre hôtel. Bonne continuation Sylvia et Ludovic

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient
Stayed 3 nights in Sep 2020
Response from Sylvia on 2 Oct 2020
Good morning, Thank you very much. Have a nice day. Sylvia and Ludovic

8/10 Good

cris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip the beakfast
Location, great for station. Good room. Breakfast is miserable in a small dark basement room. Not at all a comfortable atmosphere. Walk into town and get something there
Stayed 2 nights in Jul 2020
Response from Sylvia on 10 Aug 2020
Hello, thank you for your feedback. We are delighted that you enjoyed your room. Indeed, I can understand that by this time, you want to have lunch on the terrace, unfortunately structurally we cannot modify the breakfast room. I know now, why on your second visit you did not wish it :-). We wish you a nice day. Sylvia and Ludovic

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Sylvia on 27 Jul 2020
Bonjour, Merci beaucoup. Nous vous souhaitons une excellente journée. Sylvia et Ludovic

8/10 Good

YEUK PING AXL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
little hotel offers warm service
very helpful and friendly hotel owner! The location of the hotel is easily accessible from train station and airport shuttle bus stop!
Stayed 1 night in Feb 2020
Response from Sylvia on 29 Feb 2020
Hello, thank you for your return. Indeed, we are barely a 5-minute walk from the train station and the airport shuttle. We wish you a good day. Sylvia and Ludovic

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the railway
Astora is just a short walk from the railway station. Checking in I got a lot of help about what to see in Carcassonne. I can really recommend Astora.
Stayed 2 nights in Feb 2020
Response from Sylvia on 23 Feb 2020
Hello, thank you for your return. Indeed, we are barely 5 minutes from the train station and the airport shuttle. We try to give useful information so that your stay goes well. We wish you a happy return. Sylvia and Ludovic

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly & helpful at reception. Stored bags for us after checkout while we explored some more before leaving Carcassone.
Stayed 1 night in Dec 2019
Response from Sylvia on 17 Dec 2019
Hello thank you very much. We wish you a happy holiday season. Sylvia and Ludovic

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we needed
Excellent value. Free overnight secure bike storage. Twin beds great for two friends who don’t want to share a bed. Handy for cycling the Canal.
Stayed 1 night in Oct 2019
Response from Sylvia on 4 Nov 2019
Hello, we thank you for taking the time to leave a review. We are delighted that you enjoyed our garage for your bikes. Good continuation Sylvia and Ludovic

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from sylvia on 2 Oct 2019
Bonjour, Merci beaucoup pour votre retour. Bonne continuation Sylvia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from sylvia on 6 Sept 2019
Bonjour, merci beaucoup Sylvia et Ludovic

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and quiet location.
Very friendly and welcoming staff. The room was spotlessly clean, spacious and very comfortable. The fan in the room was a blessing as it was very hot during our stay. We had safe and secure parking for our motorbike in the hotel garage. Breakfast was good.
Stayed 1 night in Jul 2019
Response from Sylvia on 25 Jul 2019
Hello, we thank you for taking the time to leave a comment. We are delighted that you enjoyed your stay with this warmth. We wish you an excellent day. Sylvia and Ludovic

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Right near train station. Small and basic, but price very reasonable and close enough to the old city. Owners very nice.
Stayed 2 nights in Jun 2019
Response from Sylvia on 26 Jun 2019
Good morning thank you very much. Good a nice day Sylvia and Ludovic

8/10 Good

Trish

Stayed 1 night in Jun 2019
Response from Sylvia on 22 Jul 2019
Bonjour, merci beaucoup pour votre retour. Bonne continuation Sylvia et Ludovic

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Clean and comfortable. Staff very polite and speak English
Stayed 1 night in Jun 2019
Response from Sylvia on 6 Jun 2019
Thank you very much. Good a nice day Sylvia and Ludovic

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, close to station. Very clean, warm welcome. Would love to have a kettle to make a cup of tea.
Stayed 3 nights in May 2019
Response from Sylvia on 2 Jun 2019
Hello Helene, thank you very much for your return. We take note of your suggestion. Good day Sylvia and Ludovic

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Sylvia on 1 Jun 2019
Hello, Thank you so much. Good luck Sylvia and Ludovic

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Sylvia on 2 Jun 2019
Bonjour,merci beaucoup. Bonne continuation Sylvia et Ludovic

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value hotel in a great location
This is a great place to stay. The airport bus stops outside the train station which is 5 minutes walk to the hotel. You can also get a bus to the Cite across from the train station. There are plenty of restaurants, shops and a supermarket, all within 5 minutes walk. My room was in the newly refurbished annex. The room is basically furnished, has air con, metal shutters to shut out light and noise, flat screen TV and desk and chair. Water was hot. No hand towels, the only slight issue. Owner is welcoming and helpful. We had breakfast 1 day, but not much choice. Overall excellent value and location could not be better.
Stayed 4 nights in May 2019
Response from sylvia on 13 May 2019
Hello Pamela, thank you for taking the time to leave a review. We are delighted that your stay went well in our hotel. It was a pleasure for us to receive you. We wish you an excellent day Sylvia et Ludovic

8/10 Good

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very good. Good value ,friendly
Stayed 1 night in Apr 2019
Response from sylvia on 1 May 2019
Good morning, Thank you very much for your comment. Good a nice day Sylvia and Ludovic

8/10 Good

Bird, Canadian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room locks and security might be better, but it was clean, pleasant, and had some amenities like a hair drier. It was a cold and wet and there was a great mini split heater in the room. A basic room, great for the price.
Stayed 1 night in Oct 2018
Response from Sylvia on 4 Nov 2018
Hello, we thank you for taking the time to leave a comment on your room. We are sorry that you had cold, in the building, the radiators were half open, but we will prevent our future customers, and in the annex we now turn on the air conditioning before the arrival of our customers, we apologize for the gene that could have caused you. We wish you an excellent day. Sylvia and Ludovic

8/10 Good

Atle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Sylvia on 28 Sept 2018
Bonjour, nous vous remercions d'avoir pris le temps de laisser un avis. Bonne continuation. Sylvia et Ludovic

8/10 Good

Joe, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was phenomenal and the staff is very friendly. The room is a little small for four peoples. It's a little far from the castle (30 min. walk).
Stayed 1 night in Aug 2018
Response from Sylvia on 10 Sept 2018
Hello, thank you for your comment on our breakfast. We are trying to rethink the quadruple rooms. We wish you an excellent day. Sylvia and Ludovic

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018
Response from Sylvia on 19 Sept 2018
Bonjour, nous vous remercions pour votre avis. Bonne continuation Sylvia et Ludovic

6/10 Okay

Patrick G, ireland

2 day stay in carcossonne
The staff were good. The price was averge and the accomidation was clesn air conditioned and adequate
Stayed 2 nights in Aug 2018
Response from Sylvia on 30 Aug 2018
Hello, thank you for taking the time to leave a comment on our hotel. Good luck Sylvia and Ludovic

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Sylvia on 30 Aug 2018
Bonjour, merci beaucoup. Bonne continuation. Sylvia et Ludovic

10/10 Excellent

Cynthia

Welcoming hosts, lovely breakfast and clean room. Air- conditioning too.
Stayed 3 nights in Aug 2018
Response from sylvia on 22 Aug 2018
Hi Cinthya, thank you for taking the time to leave a review on the room and breakfast. We wish you an excellent day. Sylvia and Ludovic

8/10 Good

Jim, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice no frills hotel, comfortable and clean.
The Astoria is a well located, straightforward hotel with few frills and lots of comfort. It is a very short walk from the train station, located in the lower city and about a 20 minute walk to the old Cite. There are many shops and restaurants steps from the hotel with easy access to the Canal du Midi. The room was very clean and comfortable, we had a room with a bathroom though there are less expensive options with a shared bathroom. Despite it being a very busy weekend in Carcassonne we found the room quiet despite the fact we faced onto the street. We opted for the breakfast and were not disappointed, the croissants and bread were fresh and tasty and the coffee machine made a passable cappuccino. Finally, the owners/staff were very friendly and extremely helpful. We would stay here again.
Stayed 3 nights in Jul 2018
Response from Sylvia on 27 Jul 2018
Good evening, thank you for taking the time to leave a comment. Indeed, when you came the hotel was full, we are delighted that you enjoyed its calm. That your stay went very well. We will be very happy to welcome you back to Carcassonne in our establishment. We wish you a good weekend. Sincerely Sylvia and Ludovic

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Sylvia Roul on 10 Jun 2018
Merci pour avoir laissé votre avis. Bonne soirée Sylvia et Ludovic

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2018
Response from sylvia roul on 6 Jun 2018
Merci pour avoir pris le temps de laisser un avis. Sylvia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Clean. Hosts were very kind and helpful and made great recommendations and also helped with bookings. I had a great stay.
Stayed 3 nights in May 2018
Response from Sylvia Roul on 1 Jun 2018
Hello, Thank you for taking the time to leave a comment. Thank you for appreciating our recommendations. We wish you a good end of the day, good luck. Sylvia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Pretty basic hotel in a good location. Recommended for budget travellers.
Stayed 1 night in Oct 2017
Response from Severine on 7 Nov 2017
Thank's for your commentary. Cordially Sylvia and Ludovic

8/10 Good

Édouard

Travelled with family
Liked: Cleanliness, staff & service
Emplacement correct, proche de la gare sncf et du centre ville. Loin de la cité médiévale pour ceux qui viendraient la visiter
Stayed 1 night in Jul 2023

2/10 Terrible

Dra. Renira

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel horroroso, mal localizado, totalmente diferente das fotos. O dono não sabia de absolutamente nada da cidade. O ar condicionado não funcionava. Toalhas ásperas e pequenas. Lençol quente demais, junto com o cobertor. Nunca mais.
Stayed 1 night in Jul 2023

10/10 Excellent

Nathalie

Stayed 1 night in Jul 2023
Response from Sylvia on 9 Jul 2023
Merci beaucoup pour cette excellente note. Nous vous souhaitons un agréable dimanche. Sylvia et Ludovic

10/10 Excellent

Raphaël

Stayed 1 night in Jun 2023
Response from Sylvia on 6 Jun 2023
Bonjour Raphaël, nous sommes ravis de voir que vous avez passé un excellent séjour parmi nous.Nous vous souhaitons une bonne journée.Sylvia et Ludovic

10/10 Excellent

Carmel

Stayed 2 nights in Apr 2023
Response from Sylvia on 26 Apr 2023
Merci beaucoup.Très bonne journée à vous.Sylvia et Ludovic