Exterior

Reviews of Adonis Carcassonne Résidence la Barbacane

Adonis Carcassonne Résidence la Barbacane
15, Rue de la Barbacane, Carcassonne, Aude

Reviews

7.6

Good

Rating 10 - Excellent. 206 out of 846 reviews" "
Rating 8 - Good. 368 out of 846 reviews" "
Rating 6 - Okay. 174 out of 846 reviews" "
Rating 4 - Poor. 70 out of 846 reviews" "
Rating 2 - Terrible. 28 out of 846 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Byron

Travelled with family
Disliked: Cleanliness, room comfort
I would not stay here again!
The only good thing about this hotel is that it is a super close walk into the Carcassonne wall. When we checked in, the lady at the counter was not very nice. We had three rooms in this hotel, and one of the rooms wreeked of cigarette smoke. I went to the counter to complain, and she reluctantly gave me another room and kept asking if I used the bathroom in the room that smells like cigarette. The air conditioning did not work in all three of the rooms and I went down to discuss it and she told me some BS story that they all had to be on at the same time to work, and that it was cool enough outside and just open the window. The windows have no screens so bugs come flying in at night with a light, but it was so sweltering in the room that I had to go buy a fan and leave the windows open all night and listen to the loud cars drive by and bugs flying i’ll my room. there were stains in the ceiling and mold in the bathroom. The mattresses were sitting on low pedestals which were almost on the floor. The shower and room were dingy and there was almost no water pressure. The mattress just had a flat sheet laying over the top of it and no top sheet. A good attitude goes a long way and the receptionists attitude fell super short. If I had it to do all over again, I would not have stayed here.
stained ceiling
mold
mold or rust on the heater in the bathroom
rotting cabinets
Stayed 1 night in Sep 2023

10/10 Excellent

Rob

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Catriona

Stayed 1 night in Jun 2023

8/10 Good

Antonella, London

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023

2/10 Terrible

neil

Disliked: Cleanliness, amenities, property conditions & facilities
Went to drop bags off , closed at 2pm no answer to bell or phone - ended up booking another hotel as it looked awful also
Stayed 1 night in Jun 2023
Response from  L'équipe Adonis on 27 Jun 2023
Good morning,We are sorry but we have opening hours which are indicated on the websites when you make your reservation and also on your reservation confirmation.

8/10 Good

Hugues

Liked: Cleanliness, amenities, property conditions & facilities
Very good place
Stayed 3 nights in Jun 2023
Response from  L'équipe Adonis on 27 Jun 2023
Thank you very much looking forward to welcoming you during a future stay.

10/10 Excellent

neil

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from  L'équipe Adonis on 20 Jun 2023
Chère Madame, Cher Monsieur,Nous vous remercions pour vos commentaires suite à votre séjour à Adonis Carcassonne.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.N’hésitez pas aussi à écrire un avis 5 étoiles sur notre page Trip Advisor ! Nos clients nous disent souvent à quel point les commentaires en ligne les ont aidés à choisir leur hébergement.  De notre côté, nous sommes toujours heureux de savoir ce qui vous a plu ou comment nous pourrions nous améliorer. Pour réserver votre prochain séjour, n’hésitez pas à solliciter directement notre équipe de réception, par téléphone ou notre via site officiel. A très bientôt !L'équipe

10/10 Excellent

JOHN

Liked: Cleanliness, room comfort
Top notch hotel.
The hotel is properly looked after and well cleaned. The location is excellent, close to the citadel itself and only a 15 minute walk to the town centre. I would definitely recommend this hotel for cleanness, comfort and location.
Stayed 6 nights in May 2023
Response from Adonis team on 17 May 2023
Dear Sir, dear Madam,We appreciate very much your comments regardingyour stay at Adonis Carcassonne. It is always a pleasure to receive positivefeedback.I will share your comments with our team. I amsure that this feedback will serve as an encouragement to all of our staff aswe strive to continuously improve the quality of our services.

10/10 Excellent

Andy F

Liked: Cleanliness, amenities, property conditions & facilities
Wow! Talk about great value for your money! Great space, great location, great front desk service! Top notch! Very impressed.
Stayed 2 nights in Oct 2022

8/10 Good

DARRAGH, Colorado Springs

Travelled with family
Liked: Amenities
We had arranged ahead of time for a late check in, but I had not been sent the instructions for how to retrieve our keys. When I called the emergency number, I was rudely informed that I was an idiot for expecting anyone to help me at 10pm, when reception closed at 7 and I was out of luck (my paid reservation was not going to be honored). Then 5 minutes later, mysteriously, I got a text with the instructions and got into our very large, sparsely furnished 2 story apartment. There was a double futon couch in the main room, a small kitchen with a table, 4 chairs. Upstairs, was the bathroom and master bedroom- no windows in either, and it was very hot, but the a/c unit was pouring out water as well as cool air, so we had to turn it off or risk ruining the floors. We sure were not going to call the emergency number again!! The location was great, so close to the Carcassonne walled city! The breakfast in the morning was also very nice. They were happy to let us leave our luggage, but reception closed from 12-2 for lunch and we would have been unable to retrieve our bags during that time.
Stayed 1 night in May 2022

4/10 Poor

Eyal

Disliked: Cleanliness, amenities, property conditions & facilities
The internet connection is good. Well located, 8 min walk from the medieval city of carcasonne . Other than that, unfortunately, everything was bad. This shouldn't be classidied as a hotel. It is more of a guest house. I took their more expensive rooms. It was old and run down. Certainly did not look lole the pictures (which were probably taken 20 years ago). The furniture seems to have been purchaed at a flea market. In regards to the reception I arrived a little early so my room was not reay. That was fine as i was able to leave my bags in the lobby (they did not have a closed off room for luggage). When i came back at 15:00, the hotel was closed (ive never seem a hotel close down). I had to come back. The clerk forgot to tell me that they close between lunch and 15:30. She mentioned it when i made my check in when thenroom.was ready at 1530. Not sure why they close for half the day.... In the room. Again, very old and not really clean. They had a small safe, only large enough for a passport and camera . Was bot able to put my tablet in it. I left my passport and keys but them found put that it was not working anyways....juat not perperly properly maintained. On the bright side, the bed , although old, was confortable.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Bike Friendly
Great Stay. Arrived late; got clear instruction from Audrey on how to get the key. Allowed (thanks!) to keep the bicycle in the 1-bedroom apartment. Apt is clean and spacious. Highly recommended.
Stayed 1 night in Mar 2022

10/10 Excellent

Miss C

Travelled with group
Liked: Cleanliness, room comfort
Smooth and easy transaction
Stayed 1 night in Nov 2021

10/10 Excellent

Komi

Stayed 3 nights in Aug 2021

6/10 Okay

Claire

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Aug 2021

8/10 Good

Paul

Liked: Cleanliness
Was on ok stay, just the WIFI needs to be improved.
Stayed 1 night in Sep 2020

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from nancy on 17 Feb 2020
Hello, We are happy to read that you had a pleasant stay. We were delighted to meet you and we will be waiting for you very soon. The Adonis team from Carcassonne cordially

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities
France problem with train make dificult to be in time 800 pm to you hotel. Was close and very frustrating thanks to a guest to help us to get in. We are aware from other people the same thing happening , that makes the existence poor.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the way the property is set out, and the helpfulness of the staff.
Stayed 7 nights in Sep 2019

8/10 Good

Deborah, Montpellier

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked the spaciousness of the apartment, and it was very clean. We also enjoyed the breakfast. The location was good as well. Was surprised that there were no towel racks or hooks in the bathroom.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Adonis was a pretty basic experience, but it was fine for one night and the location was perfect for exploring the old walled city. The room was a good size and had a little kitchen, which we didn't use. The bed was large enough but the mattress was very thin, making the bed pretty hard. Very nice breakfast, included in our price. Paid extra for parking, but they let us keep the car there well after checkout time while we went to exploring. Much appreciated.
Stayed 1 night in Sep 2019

8/10 Good

Delphine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The appartment was very clean and tidy and overall in good condition. Breakfast was good. Only fault was lack of a kettle in the room unless you acquired one from reception, at a cost, i presume. Staff freindly and very helpful. Close proximity to the old city a plus, with a short but ascending path to city gates. Value for money really.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The rooms are big, I had enough space for me and my kids. The things I did not like is the fact that the kitchen was not working properly (not able to cook), and there is no soap to wash the dishes (it has to be purchased at the front desk).
Stayed 2 nights in Jul 2019

8/10 Good

brenda

Liked: Cleanliness, staff & service, room comfort
Good apart hotel and very reasonably priced.
Hotel was great and accommodation was good. We had problems with rooms but solved by good attention by staff. Hotel a little out of village but no problems really as it was also very near medieval cite.
Stayed 7 nights in Jun 2019

10/10 Excellent

Jeff R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't ask for more
Amazingly quiet and with even more amazing air conditioning! Excellent location. Great breakie, too! Clean, comfortable, with additional perqs!
Stayed 3 nights in Jun 2019

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Cathryn, Wath on Dearne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Comfortable bed. Apartment was clean and had everything you needed for simple meal preparation. Fridge in kitchen handy for wine.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Nancy on 20 Apr 2019
We thank you for sharing with us your comments and feedback regarding your visit at our hotel. We are glad you enjoyed your stay, our breakfast, and our hospitality. We would be very pleased to welcome you back for a next stay in Carcassonne. Best regards, Nancy/the reception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a longer stay
Nice place with a kitchenette and a slight view of La Cité. There is an outdoor area equipped with lounging chairs. It’s a short walk to get within the walls of La Cité and a bit of a long walk to the train station. There isn’t much directly near by. The room was comfortable and spacious. It was a bit noisy though like constant electrical humming and the vent in the bathroom.
Stayed 2 nights in Apr 2019
Response from Nancy/the reception on 26 Apr 2019
We thank you for sharing with us your comments and feedback regarding your visit at our hotel. We are glad you enjoyed your stay, our breakfast, and our hospitality. We would be very pleased to welcome you back for a next stay in Carcassonne. Best regards, Nancy

4/10 Poor

Verified traveller

Disliked: Staff & service
The location of this apartment complex is excellent, 5 min from The Aude gate. But the staff (while friendly) were really incompetent. Forgot my wake up call, booked a taxi with a 15 euro markup. No cleaning staff during your stay and no washing fluid or wash cloth for kitchen. Really not great. It was cheap, but no extr thought of any kind for the guests.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: good price/quality ratio, kitchen, bathtub, air conditioning, location Cons: -
Stayed 2 nights in Feb 2019

8/10 Good

Johan

Liked: Cleanliness, room comfort
The room was smoky. The town was nice but quiet.
Stayed 1 night in Jan 2019

8/10 Good

Michael

Liked: Staff & service
Great Location and Spacious but Sparse.
Fantastic quiet location near to river Aude and with lovely views to the, lit up at night, Carcassonne castle and with a Castle entrance nearby, although closed due to fallen tree on this occassion, but Barbican entrance, possibly an easier route, not too far away. Room was warm with aircon and reception friendly and efficient although €9.50 for breakfast wasn't too tempting. The main room was large, but lacking in furniture so felt strange with a lot of empty space - the sofa bed was comfortable to sleep in but terrible to sit on, thankfully the dining chairs were comfortable. The kitchen unit was small, but useful, but there were a few issues with the light bulb blown at the entrance and the light/fan hob hood switch also broken. The bathroom had a heater which worked well and the main room as well as bedroom had TVs, although it was not possible to set version original and one remote probably needed new batteries. Overall the room was good value for a 2 night stay, but with a little attention it could be special and somewhere where you would want to stay longer.
Stayed 2 nights in Nov 2018

8/10 Good

Josip, Dublin

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Pros: - Clean, very large room - Location - Price - Some of the staff Cons: - The rest of the staff - Reception work hours - Kitchen cleaning kit has to be purchased - No curtains on windows
Stayed 5 nights in Oct 2018

10/10 Excellent

Appinhighlander, Boynton Beach, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Units are individual studio apartments surrounding a central patio/walkway, lovely Continental-style breakfast available. Literally at the foot of the medieval walled-city of Carcassonne, one can walk up stairs to the lower curtain wall or around the city walls to the main gate/front entrance to Carcassonne in 15-20 minutes. An excellent restaurant named Le Jardin D'Ete can be found about 7-10 minutes walk from the Adonis Carcassonne, near the Medieval Bridge.
Stayed 1 night in Oct 2018

4/10 Poor

mg, scot

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very basic
Very poor would not recommend this to anyone yes I will return To Carcassonne but not to there
Stayed 3 nights in Sep 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place. Friendly staff. Will definitely be back.
Stayed 5 nights in Sep 2018

8/10 Good

Duncan

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient to the medieval city
Nice and spacious. Comfortable with a useful kitchen. Convenient to the walled city. WiFi was good.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2018
Response from sco on 19 Sept 2018
merci

8/10 Good

Alvaro

Best location Hotel in Carcassonne.
It was a very old building ( like a monastery) very typical of Carcassonne. Room, beth and bathroom very clean. Checking in without problem. Only two pillows for a double queen bed . Towels were very small and slim. Location is the best just across the street of the cité.
Stayed 1 night in Sep 2018
Response from sco on 19 Sept 2018
The monastery team thanks you and promises you more towels

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Better choices to stay in Carcassonne
While the hotel is close to the walled fortress it is still away from from the main town. I would not stay here again but her rather closer to the town. We were in the last room down the hall and had no WiFi. The room was rather dusty and there was dirt on the bathroom floor. The “kitchenette” was lacking many items including a kettle and coffee maker. On the plus side, the rooms are huge. We had a separate bedroom and living room. The place is a bit worn and dated but very spacious. It is an easy walk uphill through the back gate of the walled fortress/Cité There is a nice outdoor patio with lots of tables at the reception area and many people bring food and wine and eat out here.
Stayed 2 nights in Sep 2018
Response from sco on 19 Sept 2018
So far away from the city but neat the old city ! you are right Sorry about this

8/10 Good

Peter

Liked: Cleanliness, staff & service
Overnight in Carcassonne
Large room with equipped kitchen area. Bed was on the hard side, and extra pillows would have been appreciated. The castle is a terrific place to visit.
Stayed 1 night in Aug 2018
Response from sco on 19 Sept 2018
We are at your disposal at the reception and we offer extra pillows on request

6/10 Okay

Verified traveller

Recommend
Check in is awful. We had to line up and wait for 40 min to check in, cause they start at 3 pm. Overall, clean, quiet, convenient place, very good location, 3 min walk to Side, delicious breakfast (not include, pay additional).
Stayed 1 night in Jul 2018
Response from sco on 19 Sept 2018
Our hotel residence is closed every day between 12:00 and 15:00 Indeed our breakfast is not free but it costs € 9.50 per person and it's continental buffet breakfast

8/10 Good

Miquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from sco on 19 Sept 2018
merci

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Even though it was a non smoking room you could still smell the old smoke. Location was great.
Stayed 1 night in Jul 2018

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location for the centre of town (15 minute's walk) and the Cité (5minutes away). Spotlessly clean and comfy bed.
Stayed 2 nights in Jul 2018

4/10 Poor

David Anthony

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A Poor Choice
One night here was enough. A poorly designed room layout made no sense and is inconvenient. A bathroom upstairs and a toilet downstairs, which had no hand washing facility is just one example. Low quality furnishings and haphazard fixtures and fittings means that this hotel does not deserve a 3 star rating and needs a large investment to improve its quality.
Stayed 1 night in Jul 2018
Response from sco on 19 Sept 2018
Sorry, we have not planned any investment to change the layout of our apartments Actually in the duplexes, there is no toilet upstairs with the mezzanine but only on the ground floor we have renewed this year our 3-star classification in relation to the legislation in force

2/10 Terrible

Cherie, Valencia, Spain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very rude and unaccomodating. We needed to change our reservation by one day and they would not allow under any condition and charged us the full amount.
Stayed 1 night in Jul 2018