4/10 Poor
Byron
Travelled with family
3 Oct 2023
Disliked: Cleanliness, room comfort
I would not stay here again!
The only good thing about this hotel is that it is a super close walk into the Carcassonne wall. When we checked in, the lady at the counter was not very nice. We had three rooms in this hotel, and one of the rooms wreeked of cigarette smoke. I went to the counter to complain, and she reluctantly gave me another room and kept asking if I used the bathroom in the room that smells like cigarette. The air conditioning did not work in all three of the rooms and I went down to discuss it and she told me some BS story that they all had to be on at the same time to work, and that it was cool enough outside and just open the window. The windows have no screens so bugs come flying in at night with a light, but it was so sweltering in the room that I had to go buy a fan and leave the windows open all night and listen to the loud cars drive by and bugs flying i’ll my room. there were stains in the ceiling and mold in the bathroom.
The mattresses were sitting on low pedestals which were almost on the floor. The shower and room were dingy and there was almost no water pressure. The mattress just had a flat sheet laying over the top of it and no top sheet.
A good attitude goes a long way and the receptionists attitude fell super short.
If I had it to do all over again, I would not have stayed here.
Byron
Stayed 1 night in Sep 2023