Title: Hotel Cozumel Sierra Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Cozumel Sierra Hotel Cozumel Sierra balances relaxation and exploration with garden grounds for peaceful moments and complimentary bicycles for local adventures ## Photo gallery for Hotel Cozumel Sierra ![Garden - Hotel Cozumel Sierra (Canela)](https://images.trvl-media.com/lodging/49000000/48290000/48283600/48283536/0250a7af.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Hotel Cozumel Sierra (Canela)](https://images.trvl-media.com/lodging/49000000/48290000/48283600/48283536/15831de4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Hotel Cozumel Sierra (Canela)](https://images.trvl-media.com/lodging/49000000/48290000/48283600/48283536/a160ba8e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Cozumel Sierra (Canela)](https://images.trvl-media.com/lodging/49000000/48290000/48283600/48283536/d71f09fa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Porch - Hotel Cozumel Sierra (Canela)](https://images.trvl-media.com/lodging/49000000/48290000/48283600/48283536/0aca196f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find a peaceful retreat at Hotel Cozumel Sierra surrounded by lush gardens. The hotel offers daily manager's receptions, in-room WiFi, and free bicycle rentals for exploring the area. Guests can enjoy coffee from the lobby while relaxing on the terrace. ## Reviews 9.6 Exceptional ## Popular amenities - Breakfast included - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning - Business services ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=48283536&PinnedHotelID=48283536&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=48283536&PinnedHotelID=48283536&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=48283536&PinnedHotelID=48283536&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=48283536&PinnedHotelID=48283536&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=48283536&PinnedHotelID=48283536&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=48283536&PinnedHotelID=48283536&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=48283536&PinnedHotelID=48283536&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=48283536&PinnedHotelID=48283536&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 9 of 9 rooms ### View all photos for Standard Double or Twin Room, 1 King Bed with Sofa bed ![Standard Double or Twin Room, 1 King Bed with Sofa bed | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/49000000/48290000/48283600/48283536/b3e2e891.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double or Twin Room, 1 King Bed with Sofa bed ### Highlights Balcony Soundproofed Air conditioning Heating Flat-screen TV Blackout curtains Premium bedding Private bathroom - Garden view - 388 sq ft - Sleeps 4 - 1 King Bed and 1 Large Single Sofa Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/49000000/48290000/48283600/48283536/682f991a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Blackout curtains Premium bedding Separate bath and shower Hairdryer - Garden view - 312 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View ![Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/49000000/48290000/48283600/48283536/be3dc09f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View ### Highlights Balcony or patio Garden Separate dining area Separate sitting area Soundproofed Individually furnished Air conditioning Heating - Garden view - 344 sq ft - Sleeps 4 - 1 King Bed and 1 Large Single Sofa Bed ### View all photos for Family Double or Twin Room ![Family Double or Twin Room | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/49000000/48290000/48283600/48283536/5967a7f3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Double or Twin Room 10.0 Exceptional 1 review ### Highlights Garden Deck/patio Separate dining area Separate sitting area Soundproofed Air conditioning Heating Free cots/infant beds - Garden view - 344 sq ft - Sleeps 4 - 1 King Bed and 1 Single Bed ### View all photos for Comfort Double or Twin Room ![Comfort Double or Twin Room | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/49000000/48290000/48283600/48283536/59aaf3b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double or Twin Room ### Highlights Furnished lanai Garden Separate dining area Separate sitting area Soundproofed Air conditioning Heating Free cots/infant beds - Garden view - 344 sq ft - Sleeps 4 - 1 King Bed and 1 Large Single Sofa Bed ### View all photos for Standard Double Room ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/49000000/48290000/48283600/48283536/fa8261e3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Blackout curtains Premium bedding Private bathroom Separate bath and shower - Garden view - 474 sq ft - Sleeps 2 - 1 King Bed ### Romantic Double Room ### Highlights Furnished lanai Garden Soundproofed Air conditioning Heating Flat-screen TV Blackout curtains Premium bedding - Garden view - 344 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Luxury Room ![Luxury Room | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/49000000/48290000/48283600/48283536/f99fa0bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room ### Highlights Soundproofed Private indoor hot tub Air conditioning Heating Flat-screen TV Blackout curtains Premium bedding Separate bath and shower - Garden view - Sleeps 2 - 1 King Bed OR 1 Double Bed ### View all photos for Family Studio Suite ![Family Studio Suite | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/49000000/48290000/48283600/48283536/4875f56d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio Suite ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Blackout curtains Premium bedding Sofa bed Private bathroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCanela-Hotels-HOTEL-POUSADA-PINHEIROS-DO-CARACOL.h48283536.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCanela-Hotels-HOTEL-POUSADA-PINHEIROS-DO-CARACOL.h48283536.Hotel-Information) ## About the area Canela is home to Hotel Cozumel Sierra. Travellers who have shopping on the agenda can visit Gramado Central Avenue and Gramado Covered Street. Parque Terra Magica Florybal and Parque Vale Dos Dinossauros are also worth visiting. [Visit our Canela travel guide](https://www.expedia.co.uk/Canela.dx181119) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-29.34884%2C-50.83075&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=xynumq59LhFEUew939yJR0gmDUc=) Rua Pedro Luiz Oliveira, Canela, RS, 95680000 ### What's nearby - Parque Terra Magica Florybal 3 min walk \- 0.2 miles - Pinheiro Grosso Municipal Park 4 min walk \- 0.3 miles - Parque Vale Dos Dinossauros 8 min walk \- 0.4 miles - Canela Automobile Museum 4 min drive \- 1.5 miles - Steam World 4 min drive \- 1.7 miles ### Getting around - Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) 97 min drive ### Restaurants - Tri Hotel Canela 4 min drive - Ginger House Doces 4 min drive - Pappardelle 3 min drive - Lá Em Casa 3 min drive - Hotel Serra Nevada 3 min drive ## About this property ### Hotel Cozumel Sierra Hotel near Gramado Central Avenue You can look forward to free full breakfast, a free daily manager's reception and a terrace at Hotel Cozumel Sierra. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi. Additional perks include: - Free self-parking - Free bike hire, a round-trip airport shuttle (surcharge) and luggage storage - A 24-hour front desk, coffee/tea in reception and tour/ticket information Room features All guest rooms at Hotel Cozumel Sierra feature comforts, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes. Extra conveniences in all rooms include: - Deep-soaking baths and hairdryers - Flat-screen TVs with satellite channels - Wardrobes/cupboards, heating and daily housekeeping ## Similar properties ![Chalet | Minibar, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/25000000/24150000/24146100/24146098/0f67e4a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Alto da Serra Canela Centro - Breakfast included - Parking included - Free Wi-Fi - Air-conditioning 9.0 Wonderful 83 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=24146098&PinnedHotelID=24146098&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/83000000/82850000/82841600/82841538/93b6c39d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Vila 505 Vila Suzana - Hot tub - Breakfast included - Spa - Pet-friendly 10 Exceptional 31 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=82841538&PinnedHotelID=82841538&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/110000000/109980000/109976800/109976760/a0a348ed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Canela Garden Canela Centro - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Free secured, covered self parking on site - Limited on-site self parking ### Food and drink - Free full breakfast available daily 8:00 AM to 10:00 AM - A coffee shop/cafe - Coffee and tea in common areas - Free daily manager's reception ### Things to do - Free bicycle rentals ### Family friendly - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Guidebooks - Laundry facilities - Lockers - Luggage storage ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Turndown service ### Business services - Business centre ### Outdoors - Garden - Picnic area - Terrace ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Stair-free path to entrance - Upper floors accessible by stairs only - Visual alarms in hallways - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible public bathroom ### More - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Deep soaking bathtub - Hair dryer - Separate bathtub and shower - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - Minibar - Restaurant dining guides ### More - Air conditioning - Electrical adapters - Free daily newspapers - Heating - Phone - Safe - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 9:00 PM Early check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Renovations and closures This property is closed from 3 June 2025 to 1 March 2026 (dates subject to change). The following facilities are closed for Valentine's Day: - Business centre - Dining venue - Front desk - Laundry facilities The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday: - Restaurant ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of BRL 90.00, per pet, per day, plus a deposit of BRL 90.00 per day Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 5 kg per pet) Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Pet deposit: BRL 90.00 per day - Pet fee: BRL 90.00 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information. ### Property is also known as Hotel Cozumel Sierra Hotel Hotel Pinheiros do Caracol Hotel Cozumel Sierra Canela Hotel Cozumel Sierra Hotel Canela HOTEL POUSADA PINHEIROS DO CARACOL ## Frequently asked questions ### Is Hotel Cozumel Sierra pet-friendly? ### How much is parking at Hotel Cozumel Sierra? ### What time is check-in at Hotel Cozumel Sierra? ### What time is check-out at Hotel Cozumel Sierra? ### Does Hotel Cozumel Sierra provide a shuttle to the airport? ### Where is Hotel Cozumel Sierra located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Cozumel Sierra Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 10 Amenities ### 9.8 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 52 8 - Good 6 6 - Okay 1 4 - Poor 2 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### Kamile 25 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente acomodação Tudo muito bom, local tranquilo excelente para descansar, tudo muito organizado e aconchegante, voltarei com certeza. ##### Kamile Stayed 2 nights in Aug 2025 ### 8/10 Good #### Andreia 2 Jul 2025 Liked: Cleanliness, staff & service Lugar aconchegante, mas reservei para 4 pessoas e ao chegar na estadia, só tinha acomodação para 3 , iam fazer uma cama no chão, com o frio de Canela, inviável, além disso queriam me cobrar 120,00 a mais, acabamos dividindo a cama de casal para 3 pessoas. O café era bom, mas não faziam reposição. Pousada bem mediana. ![Acomodação ](https://a.travel-assets.com/ugc/hotel-reviews/d37f7273-d8c3-4664-9c54-4b51f7a772f8-1751463048708.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andreia Stayed 1 night in Jun 2025 ### 8/10 Good #### Avenaldo 23 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort a limpeza e o atendimento da cozinha no café da manhã muito bom mesmo esta de parabéns. A limpeza e o aroma do quarta muito bom e confortável. ##### Avenaldo Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Guilherme 20 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muito boa a pousada. Anfitriões muito solícitos. Cafe muito bom. Quarto excelente, tudo muito limpo. ##### Guilherme Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Adiel 6 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente! O hotel é muito bonito, confortável e limpo, no meio da floresta atlântica do sul, e não fica longe do centro de Canela ou de Gramado, de carro. Há mercados nas proximidades. O staff é muito solícito, gentil e agradável. Café da manhã perfeito, com muita variedade, a Lucineide é show! Recomendo sem restrições! ##### Adiel Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Verified traveller 9 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente. É a segunda vez que nos hospedamos no local, e essa foi ainda melhor que a primeira. Destaque para o café da manhã, que sempre tem bolos, pães, sucos e frutas muito frescas, e para o atendimento bastante atencioso. ##### Verified traveller Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Geraldo 7 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Superou expectativas. Hotel pousada localizado num bairro muito tranquilo, instalações bem conservadas, cama de casal enorme, café da manhã com o indispensável e atentimento do funcionário Rodrigo foi muito bom. ##### Geraldo Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Edson 11 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente e voltaria com certeza Excelente local, atendimento, café da manhã, organização e limpeza. ##### Edson Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### Girleide 22 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muito bom Ficamos apenas um dia, o atendimento foi muito cordial, a acomodação é bem confortável, tudo muito charmoso e o café da manhã delicioso, recomendo o pão de queijo sensacional! ##### Girleide Stayed 1 night in Oct 2023 ### 4/10 Poor #### Luiza 22 Sept 2023 Liked: Staff & service Disliked: Cleanliness #### Decepcionante Estive na Pousada há mais de 1 ano e foi impecável, inclusive indiquei para familiares que se hospedaram lá. Dessa vez ficamos em um quarto diferente a experiência não foi boa. Paguei a mais para ter uma banheira com hidromassagem mas não consegui usar pois a água não esquentava, ficava em 33 graus e a noite em Gramado é frio para tomar banho nessa temperatura. O chuveiro começou esquentando mas logo a água já ficava fria. Fui usar a cafeteira (de cápsulas) e estava suja - deixaram uma cápsula lá dentro de outro hóspede, provavelmente. No café da manhã a mesa que estava reservada para nós estava com coco de passarinho em cima, quando olhei pro chão observei que tinha muito coco de passarinho ao redor, fiquei decepcionada. Além disso, o recepcionista que nos recebeu no dia do checkin esqueceu de avisar que tinha um chá de cortesia que era servido no quarto e precisaríamos solicitar. Infelizmente a minha experiência dessa vez não foi boa e fiquei chateada por esses acontecimentos, especialmente por pagar a mais por um quarto com banheira com hidro e não conseguir utilizá-la. ##### Luiza Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Marcelo 8 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Refúgio próximo a natureza Pousada muito boa atendimento impecável Limpeza do quarto Pousada em uma área de preservação muito tranquilo ##### Marcelo Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Givanit 25 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Retorno garantido Fantástica pausada. Limpeza, atendimento, acomodação e café da manhã impecáveis. Recomendo muito. ##### Givanit Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Rodrigo 7 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Sensacional a nossa estadia! Amamos o hotel, sua estrutura e o atendimento. Voltaremos em breve. ##### Rodrigo Stayed 1 night in Jun 2023 ### 8/10 Good #### Nilton 13 Jun 2023 Liked: Cleanliness, staff & service, room comfort #### Ótimo, mas precisa observar alguns detalhes O hotel é excelente, mas precisa observar alguns detalhes, simples, mas que comprometem. Net no quarto não funcionou, a pia do banheiro estava entupida e os alimentos, pães e cucas no café da manhã tinham aspecto de velhos (não eram do dia). Inclusive um pãozinho integral, quadradinho, completamente duro. Não se conseguia morder. A questão da pia, até fica anti-higiênico, vc lavando as mãos, ou escovando os dentes e a agua que cospe ficar circulando na pia. E não era uma questão da válvula da pia, pois na minha casa tenho a mesma, com o mesmo tipo de tampa de válvula e não era esse o problema. Tirando a válvula a pia seguia entupida. Na net o que acontecia é que o aparelho informava que não estava conectado a internet e não se conseguia acessar os canais do cabo. Um lugar muito bonito, o quarto de excelente tamanho, mas alguns detalhes desfavorecem. O secador de toalhas do banheiro manchado de ferrugem, com pintas de ferrugem na sua composição. Um pouco mais de observação a esses assuntos. ##### Nilton Stayed 1 night in Jun 2023 ### 6/10 Okay #### Itamar 13 Jun 2023 Liked: Cleanliness Chegamos a noite, recepção normal. Café da manhã, nao tinha os alimentos disponíveis na rampa e se quisesse algo tinha que solicitar, pao de queijo nao teve reposição mesmo solicitando. Pouca variedade disponível na rampa, pão francês não disponível… ##### Itamar Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Wagner 22 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fomos bem recepcionados do início ao fim. Café da manhã excelente. A limpeza do quarto nota 8, organização 10\. Local de fácil acesso, a poucos minutos de Gramado. Com certeza voltaremos. ##### Wagner Stayed 1 night in Aug 2022 ### 10/10 Excellent #### JOEL 20 Sept 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Aconchegante Local tranquilo e com muito verde em volta. Pessoal super gentil e atencioso. Ambiente familiar e aconchegante. Ótima música ambiente. Excelente café da manhã. Atendimento personalizado. ##### JOEL Stayed 4 nights in Sep 2021 ### 10/10 Excellent #### Marcelo 16 Aug 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente opção em Canela Instalações e localização excelentes, em meio à natureza e com muito comforto. O atendimento da equipe é uma experiência à parte, todos extremamente atenciosos e profissionais. Recomendo a quem quiser conhecer Canela se sentindo em casa. ##### Marcelo Stayed 3 nights in Aug 2021 ### 10/10 Excellent #### Graziela Surli 30 Jul 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Maravilhoso Lugar sossegado é muito aconchegante. Lindo em meio à natureza e com atendimento maravilhoso. Com certeza voltaremos. ##### Graziela Surli Stayed 2 nights in Jul 2021 ### 10/10 Excellent #### Cristian 21 Jul 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bem vindo a Canela. A estadia foi incrível. O lugar é lindo, numa rua exclusiva. Tem árvores lindas no entorno. A acomodação e perfeita. A entrada, a sala de recepção, a música ambiente. O quarto e enorme e o banheiro muito bom. Não tem nada que me desagradou. Além disso a recepção com a Gabriela foi demais. Parecíamos amigos. A Ingrid e muito simpática também. Já estou com saudades. ![Vista da janela do meu quarto. ](https://a.travel-assets.com/ugc/hotel-reviews/DFAF20C2E88DF6A4247A00C060F25A9160019E5E1626838846428.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Floresta no fundo da pousada. ](https://a.travel-assets.com/ugc/hotel-reviews/2E95CAFE3FA1DF67C950CB25B9948D2E71D7ABCD1626838904202.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cristian Stayed 1 night in Jul 2021 ### 10/10 Excellent #### Alexandra 27 Jun 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Experiência maravilhosa. Experiência maravilhosa! Hotel com mimos e cortesia que foi desde um chá com cuca de boas vindas até uma massagem relaxante fenomenal. Quarto cheiroso e acolhedor. Café da manhã muito gostoso.Super recomendo. ![](https://a.travel-assets.com/ugc/hotel-reviews/8AC622EAE6EC07BD9E4955A660487ACFF629D4151624823159058.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alexandra Stayed 1 night in Jun 2021 ### 10/10 Excellent #### gustavo 19 May 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Impecável Pousada extremamente nova, com inumeros detalhes para agradar os hospedes, como cha de boas vindas, shampoo e sabonete de qualidade, varios tipos de travesseiro, sais de banho etc. ##### gustavo Stayed 1 night in May 2021 ### 10/10 Excellent #### Anne Lauren 26 Apr 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente estadia! Ótimo atendimento! Local para descansar e recarregar as energias! Atenção em cada detalhe. Melhor cuca ![](https://a.travel-assets.com/ugc/hotel-reviews/C6A5898D6024AE8BF969E0F8EEC0D1C3C6B2D7071619454860742.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Anne Lauren Stayed 1 night in Apr 2021 ### 10/10 Excellent #### Thomas 19 Apr 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Adoramos! Lugar lindo em meio à natureza, tudo limpo e café da manhã muito gostoso! ##### Thomas Stayed 1 night in Apr 2021 ### 10/10 Excellent #### Lorena 17 Apr 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Estadia maravilhosa! Maravilhosa!! Fomos muito bem recebidos pela Gabriela, Sabrina e pela Ingrid, todas muito simpáticas atenciosas. O café da manhã é muito bom e também é servido por mais uma moça muito querida e gentil! A pousada é muito bonita, confortável, tudo é novo e limpo. Voltaremos com certeza! ##### Lorena Stayed 3 nights in Apr 2021 ---