Title: Hotel Plaza Carrillo's Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Plaza Carrillo's Hotel with an outdoor pool, 9-minute walk to Las Palapas Park ![Outdoor pool](https://images.trvl-media.com/lodging/12000000/11070000/11065800/11065755/4331c577.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/12000000/11070000/11065800/11065755/a3228b6d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/12000000/11070000/11065800/11065755/60462610.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/12000000/11070000/11065800/11065755/d101f46d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Street view](https://images.trvl-media.com/lodging/12000000/11070000/11065800/11065755/33dd1a68.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Plaza Carrillo's blends Cancun's charm with modern comfort. Guests relax in the garden, enjoy drinks at the bar, or savor meals at the restaurant. The outdoor pool refreshes, and tour assistance makes attractions like Las Palapas Park accessible. 7.6 Good ## Popular amenities - Bar - Room service - Pool - Housekeeping - 24/7 front desk - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov 28 - Nov 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=11065755&PinnedHotelID=11065755&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=11065755&PinnedHotelID=11065755&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=11065755&PinnedHotelID=11065755&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=11065755&PinnedHotelID=11065755&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=11065755&PinnedHotelID=11065755&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=11065755&PinnedHotelID=11065755&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=11065755&PinnedHotelID=11065755&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=11065755&PinnedHotelID=11065755&HadPinnedHotel=true®ionId=-1&adults=2) ![Down duvets, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11070000/11065800/11065755/1ef59f90.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room - 215 sq ft - Sleeps 4 ![Standard Room | Down duvets, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11070000/11065800/11065755/b36cf53c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.4 Very good 12 reviews ### Highlights Air conditioning TV Down duvet Private bathroom Cable channels Wardrobe Desk In-room safe - 215 sq ft - City view - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/103000000/102580000/102572400/102572365/cd704eac.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AVA Resort All Oceanfront - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Plaza-Carrillos.h11065755.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Plaza-Carrillos.h11065755.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.16023%2C-86.82562&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8Rih3Jhnl4M4XlK6w1peWuDDSmQ=) Claveles No. 33 y 35, Supermanzana 22, Cancun, QROO, 77500 #### What's nearby - Benito Juarez Municipal Building - 2 min walk - 0.1 miles - Las Palapas Park - 3 min walk - 0.2 miles - Plaza 28 - 11 min walk - 0.6 miles - Mercado 23 - 11 min walk - 0.6 miles - Plaza Las Americas - 19 min walk - 1.0 mile #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive #### Restaurants - ‪11:11 Club - ‬1 min walk - ‪Burger King - ‬10 min walk - ‪KOTARÓ - ‬5 min walk - ‪Amarula - ‬5 min walk - ‪Hunter Bar - ‬3 min walk ## About this property ### Hotel Plaza Carrillo's Hotel near Las Palapas Park Located close to Cancun Mall, Hotel Plaza Carrillo's provides a garden, a bar and a restaurant. Stay connected with free in-room WiFi. Other perks include: - An outdoor pool - Concierge services, tour/ticket information and a reception hall - A 24-hour front desk, luggage storage and a front desk safe Room features All guest rooms at Hotel Plaza Carrillo's have comforts, such as air conditioning, as well as amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with baths or showers and free toiletries - TVs with cable channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Outdoor pool, open 8:00 AM to 8:30 PM, pool loungers](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/9a9c72e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Imperial Laguna Faranda Zona Hotelera - Pool - Breakfast included - Parking included - Free WiFi 6.4 778 reviews £56 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/10000000/9040000/9033300/9033285/e31bb7cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Parador Cancun Downtown Cancun - Pool - Kids pool - Parking included - Free WiFi 7.2 Good 890 reviews £34 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=9033285&PinnedHotelID=9033285&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/1000000/80000/70100/70001/d42349dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Xbalamque and Spa Cancun Downtown Cancun - 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8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=8026260&PinnedHotelID=8026260&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking within 10 metres - Street parking available ### Food and drink - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Carrillos ### Things to do - Outdoor pool ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Low-height electrical sockets in bathroom - No lift - Well-lit path to entrance ### More - Designated smoking areas (fines apply) - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Down comforter ### Bathroom - Bathtub or shower - Free toiletries - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Room service ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 7:00 PM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 6:30 AM to 8:00 PM No pets and no service animals are allowed at this property ### Property is also known as Hotel Plaza Carrillo's Cancun Hotel Plaza Carrillo's Plaza Carrillo's Cancun Plaza Carrillo's Hotel Plaza Carrillo's Hotel Hotel Plaza Carrillo's Cancun Hotel Plaza Carrillo's Hotel Cancun ## Frequently asked questions ### Does Hotel Plaza Carrillo's have a pool? > Yes, this property has an outdoor pool. Pool access is from 6:30 AM to 8:00 PM. ### Is Hotel Plaza Carrillo's pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Plaza Carrillo's? > There is free parking nearby. ### What time is check-in at Hotel Plaza Carrillo's? > Check-in start time: 3:00 PM; check-in end time: 7:00 PM. ### What time is check-out at Hotel Plaza Carrillo's? > Checkout is at 11:00 AM. ### Where is Hotel Plaza Carrillo's located? > Located in Downtown Cancun, this hotel is 0.5 mi (0.8 km) from Las Palapas Park and 2.6 mi (4.2 km) from Cancun Mall. Tortuga Beach and Cancun Convention Center are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Plaza Carrillo's Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.2 Location ### 7.6 Staff & service ### 8.0 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 57 8 - Good 78 6 - Okay 49 4 - Poor 15 2 - Terrible 12 ### 10/10 Excellent #### Rodolfo 16 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exellent place thank you! ##### Rodolfo Stayed 1 night in Sep 2025 ### 4/10 Poor #### Robert 18 Mar 2024 Disliked: Room comfort #### Once. Never again The hotel is nice old style. But beds are hard. Pillows need replacing. The in room safe perm locked so you use reception safe box. Did not. The disco starts 10 at night and noisy air conditioning did not frown it out. Came saw will not use again ##### Robert Stayed 4 nights in Mar 2024 ### 2/10 Terrible #### Mark 7 Feb 2023 Disliked: Staff & service, amenities, property conditions & facilities DO NOT STAY HERE!!! Very old. Next to bar which played OUTSIDE LOUD music until 4:00am 5 nights of the week. Couldn't sleep at all. Should be out of business unless the bar closes. Old beds, fixtures, windows, .... No restaurant. TERRIBLE HOTEL. Left after 1 night!!! Rate 0 out of 10 ##### Mark ### 6/10 Okay #### Anna 18 Feb 2023 Liked: Cleanliness . ##### Anna Stayed 7 nights in Feb 2023 ### 10/10 Excellent #### Joana 28 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ya hemos ido en varias ocasiones, si buscan un lugar tranquilo y cómodo para descansar está muy bien. Las camas son cómodas, tienen garrafones de agua fría y caliente en los pasillos q uno puede tomar en las jarras q tiene cada habitación, cuánta con agua fría y caliente en el baño también, la alberca es grande solamente q está temporada el agua estaba muy fría y no pudimos usarla. La atención de todos fue muy amable. ##### Joana Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Leslie 27 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Me he hospedado en 4 ocasiones y no he tenido problemas, algunas he ido sola o con mi hijo. ##### Leslie Stayed 2 nights in Dec 2022 ### 8/10 Good #### Ananit Quetzali 20 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo me parecio bueno ##### Ananit Quetzali ### 8/10 Good #### Miguel Alberto 11 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Para llegar a dormir está bien, está aceptable no esperar algo sobresaliente pues el precio es accesible para pasar la noche Me gustó que hay lugares de interés cerca de la propiedad ##### Miguel Alberto Stayed 1 night in Dec 2022 ### 8/10 Good #### Vicente Vigil 1 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities En general está bien el hotel, no me gustó que no hubo control remoto para mi habitación. ##### Vicente Vigil ### 8/10 Good #### Verified traveller 27 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities #### Mejorar camas Todo bien el único pequeño detalle es que las camas son duras ##### Verified traveller Stayed 3 nights in Nov 2022 ### 6/10 Okay #### saul 22 Nov 2022 Liked: Cleanliness, staff & service #### Hotel que cambio reglas perjudiciales a el cliente Un lugar centrico, ideal para desplazar a cualquier punto, en esta ocasion la habitacion no fue lo esperado, fallo el control del clima, el jabon y shampoo no se suministro para el segundo dia, y una desagradable sorpresa el check out es a las 11 am.. cuando anteriormente era a la 1 de la tarde, me dieron la oportunidad de salir a las 12.. habitaciones ya algo viejas aunque remodeladas, baños con llaves flojas, wc de consumo elevado de agua(excesivo), puerta de acceso con chapa muy deteriorada.. se descansa? Si.. ##### saul Stayed 2 nights in Nov 2022 ### 8/10 Good #### Verified traveller 29 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities Nos gustó que es fácil llegar, céntrico. La alberca es de tamaño mediano, los cuartos son pequeños pero muy cómodas las camas, el baño estaba limpio y se esmeraron en las decoraciones. La tv es grande aunque con detalles como el control q estaba fallando. Nos perdimos un poco para encontrar la alberca pero en general estuvo bien ##### Verified traveller Stayed 1 night in Oct 2022 ### 10/10 Excellent #### saul 29 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Gracias, excelente hospedaje!! Una estancia muy agradable, una cama muy amplia y comoda, agua caliente, limpieza, tranquilidad, excelente lugar!!.. ##### saul Stayed 1 night in Oct 2022 ### 8/10 Good #### Marcelino 4 Oct 2022 Liked: Cleanliness Disliked: Property conditions & facilities N ##### Marcelino Stayed 4 nights in Sep 2022 ### 4/10 Poor #### Tahymi 11 Jul 2022 Disliked: Cleanliness, amenities, property conditions & facilities No me gustó porque el restaurante q tienen no funciona y no había papel de baño en la habitación y no se veía agradable ##### Tahymi Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Andrea 14 Jun 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay downtown ##### Andrea Stayed 1 night in Jun 2022 ### 6/10 Okay #### Ana Lilia 11 Apr 2022 Esperaba más de hotel, si esta ubicado en buen lugar cerca del parque de las Palapas, pero ya esta deteriorado, nos pusieron un rollo de papel usado y nunca un nuevo, pedí cambio de toallas y nunca me pusieron limpias hasta que las pedí, si Pueden hospedarse en oro hotel mucho mejor. ##### Ana Lilia Stayed 3 nights in Apr 2022 ### 10/10 Excellent #### Rogui 2 Apr 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bien to do bieen ##### Rogui Stayed 1 night in Mar 2022 ### 6/10 Okay #### S 15 Mar 2022 Liked: Cleanliness, staff & service #### Despite the disco, a great little hotel I almost cancelled before I checked in when I saw the disco, six nights a week, next door. However, the friendly receptionist Sabina gave me a room furthest away and I never heard it my two nights. The trade-off was a loud humming noise outside my room from what I guess was a water pump or heating. All that said, it is a nice little hotel. Friendly staff, water refill, big room, super clean and good wifi. ##### S Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Adam 18 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Just what we were looking for! Clean and great service! ##### Adam Stayed 1 night in Feb 2022 ### 8/10 Good #### phu tuong 10 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good location, bus r1 Cool place , good location, one block away to evening food court ,plaza ?? Need touch up ceiling water marks ##### phu tuong Stayed 2 nights in Feb 2022 ### 8/10 Good #### Angel Ivan Esquivel 21 Jan 2022 Liked: Amenities, property conditions & facilities Disliked: Staff & service Cerca del centro, si eres una persona sencilla este hotel estará perfecto para ti ##### Angel Ivan Esquivel Stayed 3 nights in Jan 2022 ### 10/10 Excellent #### Mercy 21 Jan 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bien ##### Mercy Stayed 2 nights in Jan 2022 ### 8/10 Good #### Verified traveller 19 Jan 2022 Liked: Cleanliness, staff & service, room comfort En general todo bien, estuvimos una noche, habitacion comoda y limpia ##### Verified traveller Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Carmen 19 Jan 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### Carmen Stayed 1 night in Jan 2022 ## Expedia's Latest Trends ### Hotels > [Occidental Costa Cancún All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Occidental-Costa-Cancun-All-Inclusive.h197382.Hotel-Information) > > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Temptation Cancun Resort All Inclusive - 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