Title: Casa La Selva Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=17534594&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa La Selva Guests unwind under starry skies by the crackling firepit or take invigorating swims in the outdoor pool surrounded by natural beauty ## Photo gallery for Casa La Selva ![Terrace/patio - Casa La Selva (Cancun)](https://images.trvl-media.com/lodging/18000000/17540000/17534600/17534594/4e23b16f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area - Casa La Selva (Cancun)](https://images.trvl-media.com/lodging/18000000/17540000/17534600/17534594/7bd1caff.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Courtyard - Casa La Selva (Cancun)](https://images.trvl-media.com/lodging/18000000/17540000/17534600/17534594/85ddea7b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers - Casa La Selva (Cancun)](https://images.trvl-media.com/lodging/18000000/17540000/17534600/17534594/eebc29d9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Casa La Selva (Cancun)](https://images.trvl-media.com/lodging/18000000/17540000/17534600/17534594/8386ecd1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa La Selva provides a peaceful retreat amid lush greenery, featuring a rooftop terrace for relaxation. Visitors enjoy the outdoor pool, schedule rejuvenating massages at the spa, and explore using complimentary bicycles. WiFi and supervised childcare complete the experience. ## Reviews 8.0 Very good ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Air-conditioning - Breakfast available ## Room options ### Check availability for these dates Tonight [Jan 13 - Jan 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=17534594&PinnedHotelID=17534594&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=17534594&PinnedHotelID=17534594&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=17534594&PinnedHotelID=17534594&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=17534594&PinnedHotelID=17534594&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=17534594&PinnedHotelID=17534594&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=17534594&PinnedHotelID=17534594&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=17534594&PinnedHotelID=17534594&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=17534594&PinnedHotelID=17534594&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds Showing 1 of 1 room ### View all photos for Design House ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/18000000/17540000/17534600/17534594/2b509a2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Design House ### Highlights Air conditioning Fridge Flat-screen TV Ceiling fan 5 bedrooms Private bathroom 5 bathrooms Microwave - 5 bedrooms - Sleeps 16 - 4 King Beds and 4 Double Beds ## You may also like Ad ![View from room](https://images.trvl-media.com/lodging/103000000/102580000/102572400/102572365/155dbb78.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AVA Resort Cancun - All Inclusive Cancun - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-La-Selva.h17534594.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-La-Selva.h17534594.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.09865%2C-86.85256&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=yB8ultHzBHdMXNsOUbhniABw8fo=) Lorenzo Barreda Lote 1-3, Super Manzana 307, Manzana 24, Cancun, QROO, 77560 #### What's nearby - Parish of the Risen Christ \- 19 min walk \- 1.0 mile - Plaza La Roca Shopping Center \- 4 min drive \- 1.3 miles - Pabellón Cumbres Shopping Center \- 4 min drive \- 1.6 miles - Moon Palace Golf Club \- 21 min drive \- 10.3 miles - La Isla Shopping Mall \- 30 min drive \- 15.3 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive #### Restaurants - ‪Kaalau Restaurante - ‬4 min walk - ‪Brass Steakhouse - ‬3 min drive - ‪El Fish Fritanga - ‬3 min drive - ‪Cheester - ‬2 min drive - ‪Ah cacao - ‬17 min walk ## About this property ### Casa La Selva Family-friendly bed & breakfast near Plaza Las Americas Consider a stay at Casa La Selva and take advantage of a poolside bar, a rooftop terrace and a firepit. Treat yourself to a massage at the on-site spa. In addition to a garden and a playground, guests can connect to free in-room WiFi. Other perks include: - An outdoor pool, along with sunloungers - Free self-parking - Continental breakfast (surcharge), free bike hire and a round-trip airport shuttle (surcharge) - Supervised childcare (surcharge), a 24-hour front desk and luggage storage Room features All guest rooms at Casa La Selva feature perks, such as air conditioning, as well as amenities, such as free WiFi and safes. Other amenities include: - Bathrooms with showers and free toiletries - Flat-screen TVs with cable channels - Wardrobes/cupboards, communal kitchens and fridges ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/24000000/23130000/23127700/23127630/06db0be5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Antilope Downtown Cancun - Pool - Breakfast included - Parking included - Free Wi-Fi 7.6 Good 70 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=23127630&PinnedHotelID=23127630&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/102000000/101070000/101069500/101069401/8a842474.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas Tropical by Andiani Travel Zona Hotelera - Pool - Free Wi-Fi - Air-conditioning - Kitchen 2.0 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=101069401&PinnedHotelID=101069401&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/90000000/89060000/89054600/89054554/w828h1091x0y0-a39bdfb8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA BORUSH Cancun - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) from 8 AM to 9 PM at scheduled times and on request - Area shuttle (surcharge) - Free self parking on site - Limited on-site self parking ### Food and drink - Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 10 for children - A poolside bar - Coffee and tea in common areas ### Things to do - Arcade/game room - Free bicycle rentals - Full-service spa - Library - Outdoor pool - Playground ### Family friendly - Arcade/game room - Babysitting (surcharge) - In-room microwave - In-room refrigerator - Laundry facilities - Outdoor pool - Playground - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Meeting rooms ### Outdoors - Barbecue grill - Firepit - Garden - Outdoor furniture - Picnic area - Pool loungers - Rooftop terrace ### Full-service spa - Massage - Spa open daily ### Accessibility - No lift ### More - 1 building - 3 floors - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Cookware, dishware, and utensils - Hob - Microwave - Oven - Refrigerator - Shared kitchen access ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Free daily newspapers - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 9 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately USD 10 for adults and from USD 10 for children - Airport shuttle fee: USD 25.00 per person (return) - Cleaning/housekeeping/linen are available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Casa Selva B&B Cancun Casa Selva Cancun Casa La Selva Cancun Casa La Selva Bed & breakfast Casa La Selva Bed & breakfast Cancun ## Frequently asked questions ### Does Casa La Selva have a pool? ### Is Casa La Selva pet-friendly? ### How much is parking at Casa La Selva? ### What time is check-in at Casa La Selva? ### What time is check-out at Casa La Selva? ### Does Casa La Selva provide a shuttle to the airport? ### Where is Casa La Selva located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa La Selva Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 6.6 Location ### 8.0 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 17 8 - Good 7 6 - Okay 3 4 - Poor 1 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Donna 11 Mar 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable and lovely Carmen and her family showed kindness and excellence in hospitality. I was welcomed with fresh fruit and a cold beverage, followed by a quick walk around the place, which made me feel right at home. The view from the rooftop balcony was lovely, and the neighborhood setting was quite and restful after an active day visiting the historical sites and beaches. The hotel had plenty of stylish open space to lounge, and computer access for business. Personal tours were also offered, as well as transport for nearby shopping, restaurants, etc. I look forward to my next visit. ![](https://a.travel-assets.com/ugc/hotel-reviews/s428-p21b99040-06a1-11e7-9637-92bb44d4284a-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1904-p1491f2e0-06a1-11e7-9fd9-4a2f1ca4fdf9-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s968-p0109a4c0-06a1-11e7-a53b-3ab093c405aa-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Donna ### 2/10 Terrible #### Alexander 10 Oct 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort They turned my 11 year daughter and I away after we had booked ##### Alexander Stayed 1 night in Oct 2020 ### 6/10 Okay #### Sara Marie 10 Jan 2020 Liked: Property conditions & facilities, room comfort Disliked: Cleanliness The service the night we arrived was amazing. Reuben was super helpful and diligently showed us around the room we stayed in (specifically that places that were dangerous to the kids). Such as the unsecured access door that literally opened up to nothing except a shear drop into the basement, imagine an empty elevator shaft, but smaller). There were someones personal possessions in every storage area (pictures, toys, clothes) so no place for our things. This place appears to be under construction (the construction work started at 7 AM). The wood floor was coming up in several areas, the tiles were loose, the Jacuzzi bath did not work and the shower leaked everywhere. There were doors that had not been put on yet (no bathroom door, but it was leaning against the door frame). This place is not family friendly for under the under 10 crowd because of the dangers. The kids loved the air hockey table in the lobby, which Reuben was kind enough to plug in for them. They were not able to take a card payment that night, we had to wait for Carmen. Sure enough, the next morning, we got a knock on the door, my husband answered (he had just got out of the shower, so just shorts on) and she asked for the payment- fair enough. He asked if he could put a shirt on, she said she was in a hurry and had to get to work. Over all, I would not go back with my kids. Maybe once the construction was done. The place was beautiful and Reuben was great. Everything else sucked. ##### Sara Marie Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller 3 Jan 2020 Liked: Cleanliness, staff & service Muy atentos y muy seguro volvería a hospedarme con ellos en un futuro ##### Verified traveller Stayed 2 nights in Jan 2020 ### 2/10 Terrible #### Marie-Louise 19 Oct 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not recommended - at all Family of five with hopes of a nice and relaxing stay. We could not even get in. Gate was closed. No one answered the phone. We rang and rang, circulated the block over and over. Eventually gave up. So disappointed and quite upset about this treatment. The time we arrived was 19 pm so yes it was dark, the neighborhood quite dodgy, and not the time you want to take your already tired kids for another hotel search. I am an experienced traveler but have never had this kind of lodging experience before. So disappointed. Now Two days after our calls are still to be returned. ##### Marie-Louise Stayed 1 night in Oct 2019 ### 2/10 Terrible #### Géraldine 10 Jul 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very disappointing This was a disappointing experience. First, this place is really hard to find and the first time, we rang but no one opened so we thought it was not the main entrance. We drove around then finally came back to the entrance and someone opened to us. The tenants seemed really nice and sweet. Our room was big with 2 bedrooms as we were a family of 5\. The AC barely worked (it was still 28 degrees celsius in the room at midnight),the room has obviously not been cleaned, the floor was very dusty as well as all surfaces. All these could have been fine... until we went to bed. We had to wake up at 4am to fly back home. Our kids were asleep in one of the bedroom. My partner and I went to the next room and when we turned the light off (around midnight), big flying bugs (kind of flying ants) were flying all over our face. We turn the light back on to see that one of the lamp hosted a swarn of bugs! Too late to change room or wake up our kids to move, we all tried to fit in the kids room while sleeping on the sofa! Back home I contacted the owner to kindly explain the situation and try to find a way to compensate us. My complain was not received nicely. I was told it was our fault for not asking to move to another room (with 3 kids fast asleep and 4 more hours to sleep) and that, of course there are bugs in the jungle. They told me no compensation would be offered. I decided to take the matter directly to Hotel.com where this was taken very seriously. Poor hotel! ##### Géraldine Stayed 1 night in Jun 2019 ### 8/10 Good #### Verified traveller 15 Jun 2019 Liked: Staff & service, property conditions & facilities, room comfort #### Nice house, owner, tasty breakfast, scary check-in It was a beautiful house and the host is very nice, breakfast was very tasty. But we had pretty scary moments starting from at the airport, as the taxi drivers said this Bonfil neighborhood was sketchy and not safe. Then when we arrived we didn't see the owner, thankfully someone happened to be there and got us in. We stayed there for more than 2 hours all by ourselves, no other guests or communication from the owner. We set up the whatsapp to communicate with the owners, but none replied. The 2 hours was very hard to pass, as there was no AC, pretty hot, no one in the house, and didn't know whether the owner would come back, and didn't know when should we call police to get us out of there. All neighbors has high wall and iron gates the type you can see nothing through. However, if we knew Carmen, a very sweet lady, will be back before dark, we will have a totally different experience. When she came back, she apologized, fixed our room with AC immediately, though the room was quite small, it was sufficient for the two of us ladies for one night. Good shower, though it was an old bathroom. The room has netflix. She even took us with her shopping, and we got some tasty pastry. The house is uniquely designed, Coba room is great. But common area was dusty. That was why we were scared at first, feeling this place was abandoned. The printer/fax machine in the reception area has dusk on. If you have a rental car, know what to expect, this might be a good fit. ##### Verified traveller Stayed 1 night in Jun 2019 ### 10/10 Excellent #### VICTOR MANUEL 1 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Carmen muy amable, hubo unos problemas con el check in pero ella lo soluciono muy oportunamente y con una persona muy amable como Rodrigo. Ante cualquier situación muy amable y atenta. Muchas gracias. ##### VICTOR MANUEL Stayed 1 night in May 2019 ### 8/10 Good #### Pablo 1 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Peaceful and comfortable house. Gorgeous house Great place to stay if you are looking for a peaceful place away from all the buzz. The house itself is gorgeous and very serene. The owners are very friendly and they will try and guide you around the area! Do keep in mind is a house and not a hotel but it also has parking space to have your car inside safe if you are renting a car. Overall very good. ##### Pablo Stayed 2 nights in Mar 2019 ### 10/10 Excellent #### Verified traveller 2 Mar 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Carmen and her husband was so helpful and accommodating. ##### Verified traveller Stayed 2 nights in Feb 2019 ### 10/10 Excellent #### Verified traveller 26 Feb 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is one lovely place, and the name suits it. It has indeed a jungle-like quality, similar to a place in the Amazon rainforest. Also, the people running it went out of their way to make sure we were comfortable and had everything we needed. ##### Verified traveller Stayed 4 nights in Feb 2019 ### 10/10 Excellent #### Verified traveller 12 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities Very kind people. The house is wonderful and bright. ##### Verified traveller Stayed 1 night in Jan 2019 ### 6/10 Okay #### Vivisn, Cozumel 8 Jul 2018 Liked: Staff & service, room comfort It was ok no hot water toilet set not attached to the stool. Broken glass vase under the bed.bathroom could have been a little cleaner. No wsdh cloths. ##### Vivisn Stayed 1 night in Jun 2018 ### 10/10 Excellent #### Nichole 1 Mar 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely Place to Stay Beautiful home. Very Friendly. Service was great. ##### Nichole Stayed 1 night in Feb 2018 ### 10/10 Excellent #### Verified traveller 21 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Millionaire manner, nestled in quiet, serene, area This property resembles peace and quiet galore. A gallery of fantastic memories that includes generous, kind, knowledgeable, full of vin and energy to show off their beloved city. And what a beautiful city it is that has been revealed. The house is a few kilometers from beaches like Playa Defines and Lagoon area. Beautiful and adequate amenities. Easy intro from staff on how to arrive. ##### Verified traveller Stayed 2 nights in Feb 2018 ### 10/10 Excellent #### Verified traveller 29 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful Guest House Our stay was very short, just overnight before flying out of Cancun the next day. We were on Isla Mujeres for 2 weeks and came over Cancun on the ferry. The proprietors picked us up at the ferry dock. They were friendly and punctual. We were close to the airport, so there wasn’t a lot to do, however, they took us to this beautiful, modern mall to wander around and have a bite to eat. They picked us up, offered to show us the beach hotel district and then took us to Casa La Selva. An incredibly beautiful home in the midst of a rainforest environment. The design of the home was amazing with large rooms that had jetted tubs. These rooms were spoken for, so we had a smaller, just overnight, but had access to lounge, kitchen and relax. If we were there for a period of time one of the larger rooms would have been lovely. If we had spent 2 weeks there, rather than Isla Mujeres, we would have rented a car to venture about, as it was not close to “touristy stuff”. ##### Verified traveller Stayed 1 night in Jan 2018 ### 4/10 Poor #### Michelle, South Carolina 2 Jan 2018 Disliked: Staff & service, property conditions & facilities, room comfort #### A Lousy Package. We were picked up at the Airport by the owner, Carmen, who spoke little English. She was polite but did not tell us about the house or what we could expect. I did not know about food or cleaning my room unless I paid up front, which I did. I asked for a cup of coffee but the coffee maker was broken and the housekeeper just boiled water and threw coffee grounds in the pot everyday, so, no coffee unless I boiled water myself. I don't speak Spanish and could not make a call even though I had international calling. Carmen could not explain how to add the area code for Cancun,again, No help, she did call a cab for us because we were more than 25 minutes from downtown so it became more like work everyday just to get to the tour pickup locations. Her husband took us to one tour which was nice, and she arranged for us to go to a beach and take the ferry to the island but her daughter dropped us off at a beach that was not accessible to the lagoon or the ferry so we paid $40.00 U.S. for a ride 20 minutes away. I finally figured out on Friday how to make a call but was already so irate with the whole experience, I just wanted to go home, some lousy vacation we bought from Travelocity. Overpriced airfare, lousy accommodations too far from anything especially a restaurant to eat at. I think Travolocity should refund the cost of lodging at least, show some goodwill. but there is also, Twitter and Facebook, What will You Do? ##### Michelle Stayed 8 nights in Dec 2017 ### 2/10 Terrible #### edineia, cancun 13 Nov 2017 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service, room comfort #### pessimo fiz a reserva, paguei, porem não fomos recebidos no hotel. chegamos em torno das 10h da noite e a porta estava fechada, não tinha campainha, ficamos um tempão chamando e nada. tivemos q procurar hospedagem em outro hotel. espero q o hotéis.com retire esse hotel de sua lista. ##### edineia Stayed 1 night in Nov 2017 ### 10/10 Excellent #### Marlen 10 Nov 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Estancia de sólo una noche.. Excelente lugar. Carmen es una persona muy atenta.. nos gustó mucho la habitación. El servicio de traslado de y hacia el aeropuerto no es gratuito como lo ofrece el sitio. Se carga extra. La ubicación un poco complicada... ##### Marlen Stayed 1 night in Nov 2017 ### 6/10 Okay #### Norman 8 Nov 2017 Liked: Cleanliness It’s a nice enough place, but if you’re just there for the night, it’s too out of the way. There’s no restaurants close and Uber and Taxis don’t know where it is located. If you have a car and are staying awhile then you might enjoy staying there ##### Norman Stayed 1 night in Nov 2017 ### 8/10 Good #### Blanca 14 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Viajero solo Bien ##### Blanca Stayed 1 night in Oct 2017 ### 8/10 Good #### Martha Esther 3 Sept 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### como en casa Buscaba un lugar donde pasar la noche, me atendieron de maravilla y la casa es de ensueño con sus jardines, perfecto si buscas tranquilidad, algo acogedor y alejado del turismo ##### Martha Esther Stayed 1 night in Jul 2017 ### 10/10 Excellent #### Malene 29 Aug 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dejligt overnatningssted Et stort og hyggeligt hus, hvor man virkelig føler sig velkommen. Parret der ejer det er meget hjælpsomme og imødekommende. Det eneste negative må være området, da der var langt til alt og ingen offentlig transport. Dog var parret søde til at køre os rundt. Vi havde kun én overnatning. Taxachaufføerne havde ingen idé om hvor det lå, så en god idé er at have et screenshot af adressen med. ##### Malene Stayed 1 night in Aug 2017 ### 8/10 Good #### Verified traveller 16 Jul 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### More of a B&B Overall, we were satisfied. However, it took us a minute to adjust our expectations. This is not a hotel. This is a private home. The best comparison is a bed and breakfast (without the breakfast). The home is truly lovely and the owners were nice. The "free airport shuttle" consisted of the owner's driving us to the airport. Also, there is nothing within walking distance so the owner drove us to and from a mall area so that we could get our dinner. If you are looking for a hotel, this is not for you. If you like the B&B style lodging, then this is a good option. The one negative experience was related to out arrival. We had been emailing with the owner and gave them our approximate arrival time. However, once we got there, no one was there and we stood outside (hot and muggy) for @20 minutes before an owner arrived to let us in. ##### Verified traveller Stayed 1 night in Jul 2017 ### 2/10 Terrible #### Verified traveller 22 Jun 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bad experience This hotel is in the middle of nowhere. Once I arrived from the airport (around 9:00 pm), I knocked, ring the bell, taxi driver did as much noise as he could and NO ONE responded. We asked the neighbors and they suggested to turn the lights on in the taxi and hunk, we did that. We were there for about 40 to 45 mins in the middle of the rain and no person responded the door. Two hours later I received a txt from the person in charge of the hotel asking if I needed directions or someone to pick me up. When I told her I was there her respond was that she was there all the time. That maybe I went to the wrong place. I sent her videos to proof I was there. The videos show me there knocking the door, show the taxi driver. She did apologized, but it was such an INCONVENIENCE, not to mention I had to incur the expense of the taxi from the airport to there, and from there to another hotel and the time that took me finding another hotel. She did offer to pick me up, but that was two hours later and I was literally walking in to the new room. ##### Verified traveller Stayed 1 night in Jun 2017 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [El Dorado Seaside Palms, Catamaran, Ecoturistic Ranch , All & More Inclusive - Adults Only](https://www.expedia.co.uk/Kantenah-Hotels-El-Dorado-Seaside-Palms-Adults-Only.h17568314.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Hideaway-At-Royalton-Riviera-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h8825616.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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