Title: Hotel Maya Caribe Faranda Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Maya Caribe Faranda Beachfront, with full-service spa ![Sun deck](https://images.trvl-media.com/lodging/2000000/1150000/1146900/1146850/f3438c1e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/2000000/1150000/1146900/1146850/2f2c5d5d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view](https://images.trvl-media.com/lodging/2000000/1150000/1146900/1146850/7b2ae111.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; Mexican cuisine, beach views ](https://images.trvl-media.com/lodging/2000000/1150000/1146900/1146850/549d5ddd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1150000/1146900/1146850/5bcbcac7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Maya Caribe Faranda on Tortuga Beach offers a sunny getaway with complimentary water park access and ocean views at Cielito Lindo restaurant. Features include a 24-hour gym, volleyball courts, three outdoor pools, and a separate children's pool. 6.8 ## Popular amenities - - Spa - Bar - All-inclusive - 24/7 front desk - Gym ## Room options ### Check availability for these dates Tonight [Nov 12 - Nov 13](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=1146850&PinnedHotelID=1146850&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=1146850&PinnedHotelID=1146850&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 13 - Nov 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=1146850&PinnedHotelID=1146850&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=1146850&PinnedHotelID=1146850&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1146850&PinnedHotelID=1146850&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1146850&PinnedHotelID=1146850&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=1146850&PinnedHotelID=1146850&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=1146850&PinnedHotelID=1146850&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 1 of 1 room ![Studio | Down duvets, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1150000/1146900/1146850/6752e321.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds Flat-screen TV Down duvet Blackout curtains Private bathroom Free bottled water - 312 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![2 outdoor pools, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/58000000/57180000/57171900/57171807/bcbee3c9_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Cancun, an All-Inclusive Resort Cancun - 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Adults Only - All Inclusive Costa Mujeres - On private beach - Pool - Hot tub - Breakfast included 9.2 Wonderful 463 reviews £773 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Isla-Mujeres-Hotels-Secrets-Playa-Blanca-Costa-Mujeres-Adults-Only.h96116315.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=0680317c-113b-45a2-8d61-3aa61ba51694&top_cur=GBP) Ad ![Lobby](https://images.trvl-media.com/lodging/72000000/71560000/71554900/71554881/7b9b3fd1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Cancun Airport Cancun - Pool - Free airport shuttle - Pet-friendly - Free WiFi 8.6 Excellent 2,619 reviews £110 includes taxes & fees 18 Nov - 19 Nov [](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Garden-Inn-Cancun-Airport.h71554881.Hotel-Information?chkin=2025-11-18&chkout=2025-11-19&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=0680317c-113b-45a2-8d61-3aa61ba51694&top_cur=GBP) Ad ![Nightclub](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2950000/2941600/2941578/c91ac488_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Riviera Cancun Resort & Spa - All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 8.6 Excellent 1,395 reviews £283 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=0680317c-113b-45a2-8d61-3aa61ba51694&top_cur=GBP) Ad ![4 outdoor pools, free pool cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,382 reviews £105 includes taxes & fees 18 Nov - 19 Nov [](https://www.expedia.co.uk/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2025-11-18&chkout=2025-11-19&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=0680317c-113b-45a2-8d61-3aa61ba51694&top_cur=GBP) Ad ![On the beach, white sand, beach cabanas, sun-loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/26000/25978/9a58763a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kempinski Hotel Cancún Zona Hotelera - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Maya-Caribe-Faranda.h1146850.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Maya-Caribe-Faranda.h1146850.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.14001%2C-86.77197&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=zWg-6uir5eC3LyHBbvlpQLUC0DA=) Blvd. Kukulcan KM.6, Zona Hotelera, Cancun, QROO, 77500 #### What's nearby - Tortuga Beach - 5 min walk - 0.3 miles - Langosta Beach - 13 min walk - 0.7 miles - Playa Tortugas - 7 min drive - 1.8 miles - Cancun Convention Center - 8 min drive - 2.2 miles - La Isla Shopping Mall - 19 min drive - 4.4 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive #### Restaurants - ‪Breakfast - ‬4 min walk - ‪Las Olas - ‬6 min walk - ‪Swim-up Bar - ‬6 min walk - ‪Venecia - ‬6 min walk - ‪Wink Lobby Bar - ‬15 min walk ## About this property ### Hotel Maya Caribe Faranda Hotel near Tortuga Beach Located close to Langosta Beach, Hotel Maya Caribe Faranda provides a beach bar, a terrace and a coffee shop/cafe. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining and beach massages. Treat yourself to a body treatment, a facial or a manicure/pedicure at Renova, the on-site spa. The on-site Mexican cuisine restaurant, Cielito Lindo, offers breakfast, lunch, dinner and ocean views. Fitness classes are offered at the 24-hour gym; other things to do include snorkelling, volleyball and scuba diving. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and laundry facilities. Other perks at this hotel include: - 3 outdoor pools and a children's pool, along with sunloungers and pool umbrellas - Free self-parking - Buffet breakfast (surcharge), tennis courts and a round-trip airport shuttle (surcharge) - Coffee/tea in reception, a banquet hall and wedding services - Guest reviews say great things about the helpful staff Room features All guest rooms at Hotel Maya Caribe Faranda include comforts, such as air conditioning, in addition to amenities, such as free WiFi and safes. Extra conveniences in all rooms include: - Free infant beds and free extra beds - Bathrooms with showers and free toiletries - 34-inch flat-screen TVs with cable channels - Wardrobes/cupboards, daily housekeeping and desks ### All-inclusive details All-inclusive room rates at Hotel Maya Caribe Faranda are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Food and beverages All buffet meals, snacks and select beverages included Meals and beverages at companion properties ## Similar properties ![Junior Studio Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/200000/197400/197382/299b708d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Occidental Costa Cancún All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 8.0 Very good 2,542 reviews £180 includes taxes & fees 10 Dec - 11 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=197382&PinnedHotelID=197382&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/19ea30a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cancun Bay All Inclusive Hotel Zona Hotelera - 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All Inclusive Zona Hotelera - On private beach - Pool - All-inclusive - Kids pool 5.4 649 reviews £111 includes taxes & fees 6 Dec - 7 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=2478524&PinnedHotelID=2478524&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Free uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7 AM to 10:30 AM for a fee: USD 165 for adults and USD 100 for children - A bar/lounge - A beach bar - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Cielito Lindo ### Things to do - 24-hour gym - 3 outdoor pools - Children's pool - Fitness classes - Full-service spa - Scuba diving - Snorkelling - Tennis - Tennis lessons - TV in common areas - Volleyball ### Family friendly - 3 outdoor pools - Children's pool - Free rollaway/extra bed - In-room cot - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Meeting room ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - On the waterfront - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Facials - Manicures/pedicures - Spa treatment rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 3 floors - Banquet hall - Colonial architecture - Mosquito nets - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Free cot - Free rollaway/extra bed ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - 34-inch flat-screen TV with cable channels ### Food and drink - Free bottled water ### More - Access via exterior corridors - Air conditioning - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation ### Renovations and closures The following facilities will be closed during August and September: - Water park ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room Free rollaway/extra beds! Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.27 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately USD 165 for adults and from USD 100 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 8:00 PM A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December A fee for a mandatory gala dinner on 16 September is included in the total price displayed Only registered guests are allowed in the guestrooms ### Property is also known as Beach House Maya Caribe Faranda Hotels Hotel Cancun Celuisma Maya Caribe Cancun Celuisma Maya Caribe Hotel Celuisma Maya Caribe Hotel Cancun Maya Caribe Cancun Beach House Maya Caribe Faranda Hotels Hotel Beach House Maya Caribe Faranda Hotels Cancun Beach House Maya Caribe Faranda Hotels Beach House Maya Caribe Faranda Celuisma Maya Caribe House Maya Caribe Faranda s Hotel Maya Caribe Faranda Cancun Hotel Maya Caribe Faranda Maya Caribe Faranda Cancun Maya Caribe Faranda Resort Hotel Maya Caribe by Faranda Cancun Cancun Hotel Maya Caribe by Faranda Resort Resort Hotel Maya Caribe by Faranda Hotel Maya Caribe by Faranda Cancun Celuisma Maya Caribe Beach House Maya Caribe by Faranda Hotels Maya Caribe Faranda Cancun ## Frequently asked questions ### Does Hotel Maya Caribe Faranda have a pool? > Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM to 8:00 PM. ### Is Hotel Maya Caribe Faranda pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Maya Caribe Faranda? > Self-parking is free at this property. ### What time is check-in at Hotel Maya Caribe Faranda? > Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Maya Caribe Faranda? > Checkout is at noon. ### Does Hotel Maya Caribe Faranda provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Are there all-inclusive benefits at Hotel Maya Caribe Faranda? > Some rate plans available at this property are all-inclusive. ### Where is Hotel Maya Caribe Faranda located? > Located in Zona Hotelera, this beachfront hotel is in the entertainment district and within a 5-minute walk of Nichupté Lagoon and Tortuga Beach. Langosta Beach and Cancun Golf Club at Pok Ta Pok are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Maya Caribe Faranda Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.0 Cleanliness ### 8.0 Location ### 7.4 Staff & service ### 8.0 Eco-friendliness ### 6.2 Property conditions & facilities 10 - Excellent 102 8 - Good 90 6 - Okay 64 4 - Poor 41 2 - Terrible 56 ### 8/10 Good #### Bibiana 30 Jul 2025 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities The amenities, food and beach are excellent ##### Bibiana Stayed 2 nights in Jun 2025 ### 4/10 Poor #### Joel 7 Nov 2025 Disliked: Amenities A few of the staff members were rude no one was ever available when you needed pool towels. The view of our room was amazing but our bathroom was leaking water from the roof in multiple spots. And they only replaced 2 towels during room service ##### Joel Stayed 4 nights in Oct 2025 ### 4/10 Poor #### Iveth 27 Oct 2025 Disliked: Cleanliness, amenities, property conditions & facilities Air conditioning was horrible I was sweating all night even after having it on high, it was warm air. rooms have a humid/moldy smell. I was showering and there was small insects crawling on the shampoo bottle and on the walls. Save your money! ##### Iveth Stayed 1 night in Oct 2025 ### 8/10 Good #### Nour Dine 16 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent place if you are looking for beach ..Rooms right front of the beach . ##### Nour Dine Stayed 3 nights in Apr 2025 ### 8/10 Good #### Mark 20 Mar 2025 Liked: Cleanliness, staff & service Value for money budget all inclusive with a better beach than the 5 star hotels. Beautiful grounds with Peacocks and Iguanes roaming free ##### Mark Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Anis 25 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities I liked the price and the quality of the dining options. People are weclome and professionnal. Very nice beach, ##### Anis Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Sara 7 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were so friendly and helpful! We will definitely be back! ##### Sara Stayed 7 nights in Dec 2024 ### 6/10 Okay #### Luis 18 Jul 2024 Liked: Cleanliness, staff & service first hotel in Cancun, nice spot, very good beach, next to ferry station for Isla Mujeres ##### Luis Stayed 3 nights in Jul 2024 ### 6/10 Okay #### Kristine Maureen 3 Apr 2025 Liked: Staff & service Disliked: Amenities The area by the water was beautiful, definitely a smaller resort which was nice! Rooms were ok definitely needing renovations especially the washrooms. Room service was inconsistent regarding filling supplies the soap toilet paper etc. also inconsistent on times when room service comes. Food and drinks were great options for local food and American food which was liked ##### Kristine Maureen Stayed 5 nights in Mar 2025 ### 6/10 Okay #### Yury 1 Mar 2025 Liked: Staff & service Question to the hotel administration: I would really like to know how private property can be on a public beach (10 meters), so that the person from the massage parlor in front of the hotel did not allow sun beds to be placed and kicked vacationers out of this place? ##### Yury Stayed 3 nights in Feb 2025 ### 6/10 Okay #### Araceli 6 Aug 2024 Liked: Staff & service, amenities, property conditions & facilities Great location, staff was super friendly a few managers however were rude. We still enjoyed our stay. ##### Araceli Stayed 3 nights in Aug 2024 ### 8/10 Good #### Donatella 12 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A good hotel, with pools and view on the ocean. It’s really close to the ferry that brings you to isla mujeres. ##### Donatella Stayed 2 nights in Feb 2023 ### 2/10 Terrible #### Andre Douglas 16 Mar 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Booked this hotel then transferred to a different one? Hotel not in business. ##### Andre Douglas Stayed 6 nights in Mar 2024 ### 6/10 Okay #### isabel 7 Sept 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The room was in bad conditions ##### isabel Stayed 4 nights in Aug 2024 ### 6/10 Okay #### Judith 26 Nov 2023 Liked: Cleanliness Disliked: Staff & service Not enough English speaking staff , hard time understanding and getting around. Food could be better just not good. ##### Judith Stayed 5 nights in Nov 2023 ### 6/10 Okay #### Barry 9 Feb 2023 Liked: Staff & service Disliked: Amenities, property conditions & facilities They offer a free water park but the hotel staff never new if it would be open as it was beautiful 5 out of 6 days we were there only the last day was raining and the water park NEVER opened. ##### Barry Stayed 6 nights in Jan 2023 ### 4/10 Poor #### Mahesh 1 Jan 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Painful stay Had terrible stay for a night last week. Got my wrist fractured due to broken stairs to beach. Our room 103 was infested with some rodent that ate the bread we had bought. The AC remote didn’t work and had to walk all the way to lobby to report the issue. The room phones don’t work. Other than the location there is nothing positive to write about from my trip. ##### Mahesh Stayed 1 night in Dec 2023 ### 6/10 Okay #### charelle 3 Jul 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The rooms smelled of mildew. The peacocks make noises all night in the hallways. The staff was very friendly especially Guadeloupe. He was very attentive . The pools were clean. I did yoga, it was nice but had a lot of ants that kept crawling on the mat. Played pool volleyball, I enjoyed that. I’m pescatarian the first two day there was plenty to eat off of the buffet. The last three days were disappointing because they served the same dishes for breakfast, lunch and dinner. I didn’t have many options to choose from. We tried to eat as soon as they opened up because flies were all over the food. They offer a pizza restaurant, I didn’t care for the pizza. The sushi restaurant I tried it once, they also have a restaurant with hotdogs and hamburgers, also nachos. I ate the nachos once. If you’re vegetarian or pescatarian you may not have many good choices when it comes to food. I did like the mashed potatoes and cilantro rice also the hashbrowns but the served all three only one time during our five day stay. I did like the fact that it’s a beachfront resort. ##### charelle Stayed 4 nights in Jun 2024 ### 6/10 Okay #### Habraham 26 Dec 2023 Liked: Staff & service Disliked: Property conditions & facilities Just like the other reviewer's the hotel room i stayed looked nothing like the pictures because it was at the hotel Dos Playas and not the Hotel Maya Caribe, even though I booked at Maya Caribe. It is a bait and switch tactic and after talking to other guest I was not the only one. One of them did complain and they switched them room so that is something you can try. I didn’t want to argue and with 2 kids under 2 I already had enough on my plate. Now about the actual room, it’s old. From the light fixtures to the bed its very old. I guess you get what you pay for however in my case i didn’t pay for that and still got that. The bed only has two bed sheets and both had stains on them. Towels are thin and old and the door looks like it had the landlord special (painted and shaved on the edges probably because of humidity). The noise was not bad despite being in the entrance and first floor. Recap, room is old so don’t expect luxury and at least it was clean. For Food i only paid for the breakfast since the other reviews did not have good experiences on the food and they are correct. If you are doing all day excursions not even breakfast is worth it since you end up leaving before they open. Staff was friendly especially so if you tip. Even if you don’t everyone was nice and friendly. The only person that had a slight attitude was the security guard but it was 1 AM and I also would be grumpy if i worked night shift. The ocean was great and rooms are close by. ##### Habraham Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Paulina 7 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities El personal muy atento, la habitación limpia y cómoda, los servicios en general muy bien ##### Paulina Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Yury 28 Oct 2025 Liked: Cleanliness The hotel left a wonderful impression! Cozy rooms, cleanliness, and a convenient location—everything was top-notch. The warm and welcoming atmosphere made me feel right at home. The staff deserves special praise: friendly, attentive, and always ready to help. And to top it off, the weather was perfect, making the whole stay truly ideal! ![](https://a.travel-assets.com/ugc/hotel-reviews/f70d4de1-9304-4f34-9ecb-96456d4cacf2-1761688823124.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/224f6b51-e258-47d1-bf66-96f26c265306-1761688867924.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yury Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Daniel 9 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was my family's first trip to Mexico and we didn't know what to expect. Upon arrival we were greeted warmly and though we were too early for check in they got one of our rooms ready for us immediately and gave us our wrist bands to enjoy the bar while we waited for the other. While the property is old and a tad dated, it was clean and well maintained. The beach is fantastic with lots of loungers and nice sand. The food was great! Each day breakfast, lunch and dinner had different options and there was always something one of the pickier eaters in our group found they really liked. The staff was the highlight of the experience, everyone from roomkeepers, bartenders and even the security guards were friendly and very patient even with my very limited Spanish (most of the staff spoke better english than I do spanish) Guadalupe in particular made our time at the buffet so good. He immediately took to doting on my family each time we arrived for a meal, making sure we had everything we needed, including making sure my tequila never ran dry. At the end of the trip, him and I parted with a handshake and a hug and that alone was enough to make me want to come back to Maya Caribe. Tip the staff, get your expectations in check that this isn't a 5 star resort but an incredibly cozy and authentic feeling gem and you'll have a great time. ##### Daniel Stayed 6 nights in Oct 2025 ### 4/10 Poor #### Oscar 20 Sept 2025 Liked: Staff & service Disliked: Property conditions & facilities No tienen servicio de bebidas en camastros, área de Playa y albercas. ##### Oscar Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Anayeli 1 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Esta rica la comida Son muy amables ##### Anayeli Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Ana Laura 18 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Está bastante bien por el precio cálidad del hotel. 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