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Get an overview of this hotel3-star Cancun hotel in Downtown Cancun with free parking



Located in Downtown Cancun, this hotel is 0.2 mi (0.3 km) from Séptimo Día Adventist Church and 1.9 mi (3.1 km) from La Sagrada Familia Parish. Mercado 23 and Benito Juarez Municipal Building are also within 1 mi (2 km).

Hotel Features

Along with a restaurant, this hotel has an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a meeting room, and a children's pool.

Room Amenities

All 43 rooms offer free WiFi, room service, and LED TVs with cable channels. Other amenities available to guests include down comforters, free local calls, and hair dryers.

Hotel Amenities

Hotel Amenities

Hotel Hacienda de Castilla features an outdoor pool and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. High-speed wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and a meeting room. This Cancun hotel also offers tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. Onsite self parking is complimentary.

Hotel Hacienda de Castilla has designated areas for smoking.

  • Total number of rooms - 43 
  • Number of buildings/towers - 2 
  • Free WiFi 
  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Number of floors - 3 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Free newspapers in lobby 
  • Express check-in 
  • Express check-out 
  • Designated smoking areas 
  • Billiards or pool table 
  • Tours/ticket assistance 
  • One meeting room 
  • Multilingual staff 
  • Luggage storage 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Free self parking 
  • 24-hour business center 
  • Children's pool 
  • Outdoor pool 
  • Television in common areas 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Free WiFi 
  • Premium TV channels 
  • Air conditioning 
  • Phone 
  • Free local calls 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Shower only 
  • Desk 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Room service (limited hours) 
  • Down comforter 
  • LED TV 
  • Separate bedroom 

Where to Eat

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site.


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies


Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.


Check-out time is noon

Payment types


  • Pets allowed for an extra charge of MXN 100 per pet, per night
  • 2 per room (up to 20 kg)
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

24-hour check-in

No rollaway/extra beds available

No cribs (infant beds) available

No elevators


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: MXN 55 per person (approximately)
  • Airport shuttle fee: MXN 1000 per room (roundtrip)
  • Pet fee: MXN 100 per pet, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hacienda de Castilla
  • Hacienda de Castilla Cancun
  • Hotel Hacienda de Castilla
  • Hotel Hacienda de Castilla Cancun

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

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