Title: Grand Oasis Palm All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=9837100&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Oasis Palm All Inclusive Fine dining meets adventure at this all-inclusive resort where guests can cycle through Zona Hotelera or simply relax on a private beach ## Photo gallery for Grand Oasis Palm All Inclusive ![Waterslide - Grand Oasis Palm All Inclusive (Cancun)](https://images.trvl-media.com/lodging/10000000/9840000/9837100/9837100/50e241b9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Living area | TV - Grand Oasis Palm All Inclusive (Cancun)](https://images.trvl-media.com/lodging/10000000/9840000/9837100/9837100/9a85d7f8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![8 bars/lounges, poolside bar - Grand Oasis Palm All Inclusive (Cancun)](https://images.trvl-media.com/lodging/10000000/9840000/9837100/9837100/7e379ad1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Grand Oasis Palm All Inclusive (Cancun)](https://images.trvl-media.com/lodging/10000000/9840000/9837100/9837100/d74cdf73.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor wedding - Grand Oasis Palm All Inclusive (Cancun)](https://images.trvl-media.com/lodging/10000000/9840000/9837100/9837100/ed08195b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Grand Oasis Palm All Inclusive captures Zona Hotelera's energy with Mediterranean cuisine and ocean views. Travelers can enjoy two outdoor pools and spa massages. With 11 restaurants and a private beach, the property balances relaxation and activity. ## Reviews 6.6 ## Popular amenities - Pool - Breakfast included - All-inclusive - Spa - Parking included - Free Wi-Fi ## Room options ### Check availability for these dates Tonight [Mar 19 - Mar 20](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=9837100&PinnedHotelID=9837100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=9837100&PinnedHotelID=9837100&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 20 - Mar 21](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=9837100&PinnedHotelID=9837100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=9837100&PinnedHotelID=9837100&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=9837100&PinnedHotelID=9837100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=9837100&PinnedHotelID=9837100&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=9837100&PinnedHotelID=9837100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=9837100&PinnedHotelID=9837100&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Suite ![Premium bedding, minibar, in-room safe, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9840000/9837100/9837100/f81acdff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite - 1108 sq ft - Sleeps 5 ### View all photos for Junior Suite ![Junior Suite | Premium bedding, minibar, in-room safe, iron/ironing board](https://images.trvl-media.com/lodging/10000000/9840000/9837100/9837100/a81c1a15.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Ocean view - Sleeps 4 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/72000000/71560000/71554900/71554881/f74f3203_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Cancun Airport Cancun - 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Pool - Hot tub - Spa - Pet-friendly 9.0 Wonderful 1,463 reviews £187 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Cancun-Hotels-InterContinental-Presidente-Cancun-Resort.h12937.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=e0a947d8-9c58-4112-ade0-c4d45e6815cd&top_cur=GBP) Ad ![Superior Two Bedroom Presidential Suite - Ocean View | Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/430000/428600/428591/ee3d9c69_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sun Palace Cancun - Adults Only - All-inclusive Zona Hotelera - Pool - Hot tub - Breakfast included - All-inclusive 9.2 Wonderful 1,000 reviews £421 includes taxes & fees 29 Mar - 30 Mar [](https://www.expedia.co.uk/Cancun-Hotels-Sun-Palace-Couples-Only-All-Inclusive.h428591.Hotel-Information?chkin=2026-3-29&chkout=2026-3-30&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=e0a947d8-9c58-4112-ade0-c4d45e6815cd&top_cur=GBP) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/35000000/34980000/34975400/34975395/e3f7d741_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moon Palace Nizuc - 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All-inclusive Cancun - On private beach - Pool - Breakfast included - All-inclusive 8.6 Excellent 1,919 reviews £529 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=e0a947d8-9c58-4112-ade0-c4d45e6815cd&top_cur=GBP) Ad ![2 outdoor pools, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/8000000/7880000/7875000/7874912/b52219fd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive Playa Mujeres - On private beach - Pool - Hot tub - All-inclusive 8.8 Excellent 1,004 reviews £473 includes taxes & fees 16 Apr - 17 Apr [](https://www.expedia.co.uk/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information?chkin=2026-4-16&chkout=2026-4-17&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=e0a947d8-9c58-4112-ade0-c4d45e6815cd&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Oasis-Palm-All-Inclusive.h9837100.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Oasis-Palm-All-Inclusive.h9837100.Hotel-Information) ## About the area Located on the beach, Grand Oasis Palm All Inclusive is in Zona Hotelera, a neighbourhood in Cancun. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Langosta Beach. Travelling with kids? Consider Xoximilco and Cancun Cultural House. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.14281%2C-86.78635&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WQsiN1VLVKdMZWVxCIIEbEamcy8=) Blvd. Kukulcan KM 4.5 MZA.33 Lote C1, Interior Hotel Grand Oasis Palm, Cancun, 77500 ### What's nearby - ![Escenica Tower which includes rides](https://images.trvl-media.com/place/6242258/9227196b-3057-412d-a4d2-22b302238e75.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Escénica Tower 3 min walk \- 0.2 miles - ![Playa Langosta showing a sandy beach, swimming and general coastal views](https://images.trvl-media.com/place/6075632/35e11728-81e9-420b-bb20-6aba0218bc23.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Langosta Beach 8 min walk \- 0.5 miles - ![Cancun Playa Tortugas beach in Mexico](https://images.trvl-media.com/place/6075642/8f1687f1-a76b-48b0-8e72-505df4928e8a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa Tortugas 11 min walk \- 0.6 miles - Jardín del Arte 1 min walk \- 0.1 miles - Museum of Popular Mexican Art 5 min walk \- 0.3 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 25 min drive ### Restaurants - Lobby Bar 10 min walk - Restaurant Dos Lunas 1 min walk - The White Box Gastrobar 2 min walk - Wink Lobby Bar 6 min walk - Los Chachalacos 8 min walk ## About this property ### Grand Oasis Palm All Inclusive Luxury all-inclusive property near Langosta Beach Located close to Playa Tortugas, Grand Oasis Palm All Inclusive provides a free breakfast buffet, a nightclub and a poolside bar. This property is a great place to bask in the sun with a beachfront location and sunloungers. Treat yourself to a massage at the on-site spa. Be sure to enjoy a meal at any of the 11 on-site restaurants, which feature Mediterranean cuisine and more. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi. You'll also find perks such as: - 2 outdoor pools and a children's pool - Free self-parking - Bike hire, a children's club (surcharge) and concierge services - A lift, a computer station and ATM/banking services Room features All 292 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes. More conveniences in all rooms include: - Bathrooms with shower/bath combinations and free toiletries - TVs with cable channels - Ceiling fans, daily housekeeping and phones ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All meals and snacks included In-room minibar (all beverages included) ### Land activities Fitness facilities ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/17000000/16420000/16419100/16419073/04934aa9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oleo Cancun Playa All Inclusive Resort Zona Hotelera - Hot tub - All-inclusive - Spa - Pet-friendly 8.6 Excellent 1,927 reviews £219 includes taxes & fees 16 Apr - 17 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=16419073&PinnedHotelID=16419073&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/1000000/200000/197400/197382/768ac170.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Occidental Costa Cancún All Inclusive Zona Hotelera - 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14 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=64839&PinnedHotelID=64839&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=9837100&PinnedHotelID=9837100&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=9837100,16419073,197382,571397,23304849) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: WiFi (surcharge) ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Free buffet breakfast available daily - 11 restaurants - 8 bars/lounges - A coffee shop/cafe - A poolside bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Dos Lunas - La Bamba - Las Palmas - Los Agaves - Xtabentun ### Things to do - 2 outdoor pools - Arcade/game room - Bicycle rentals - Children's club - Children's pool - Full-service spa - Golf driving range - Gym - Nightclub - Sauna - Shopping ### Family friendly - 2 outdoor pools - Arcade/game room - Babysitting - Children's club (surcharge) - Children's pool - Snack bar/deli - Supervised activities for children ### Conveniences - 24-hour front desk - ATM - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Business services - Business centre - Computer station - Meeting rooms ### Outdoors - Beach loungers - Beach towels - On the beach - Terrace ### Full-service spa - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible path of travel ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers ### Entertainment - TV with cable channels ### Food and drink - Minibar - Room service ### More - Air conditioning (climate-controlled) - Ceiling fan - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in time starts at 3 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Grand Oasis Palm Lifestyle All Inclusive Hotel Cancun Grand Oasis Palm Lifestyle All Inclusive Hotel Grand Lifestyle Grand Oasis Palm All Inclusive Hotel Cancun Grand Lifestyle Grand Oasis Palm All Inclusive Cancun Grand Lifestyle Grand Oasis Palm All Inclusive Grand Oasis Palm Lifestyle Cancun Grand Oasis Palm Lifestyle Oasis Palm Inclusive Inclusive Grand Oasis Palm All Inclusive Cancun Grand Oasis Palm By Lifestyle All Inclusive Grand Oasis Palm All Inclusive All-inclusive property Grand Oasis Palm All Inclusive All-inclusive property Cancun ## Frequently asked questions ### Does Grand Oasis Palm All Inclusive have a pool? ### Is Grand Oasis Palm All Inclusive pet-friendly? ### How much is parking at Grand Oasis Palm All Inclusive? ### What time is check-in at Grand Oasis Palm All Inclusive? ### What time is check-out at Grand Oasis Palm All Inclusive? ### Are there all-inclusive benefits at Grand Oasis Palm All Inclusive? ### Where is Grand Oasis Palm All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Oasis Palm All Inclusive Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.2 Location ### 6.8 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 4 8 - Good 8 6 - Okay 9 4 - Poor 1 2 - Terrible 4 ## Reviews Verified ### 6/10 Okay #### hans 3 Jan 2017 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice hotel Poor food choice for vegetarians Conflicting info by staff as told chefs can make something vegetarian but restaurant staff not interested. Told to go to buffet restaurants where we can get salads. Otherwise hotel was good for activities and entertainment ##### hans Verified ### 8/10 Good #### Verified traveller 31 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 11 Restaurants!!!! The elevator is extremely slow and crowded during high season. The room was spacious, room service was great. There are a lot of seaweeds/grass on the beach of the hotel due to a lot of commercial ferry ports nearby. The hotel has 11 restaurants which is the best part of my stay! Will probably go back to the Pyramid because they have nicer beach. And pls note! There is no free wifi in room, you can only use free wifi in the lobby. ![](https://a.travel-assets.com/ugc/hotel-reviews/s1029-p027502a0-cf8d-11e6-95d6-d6dabd773de3-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s94-p03086900-cf8d-11e6-95d6-d6dabd773de3-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1144-p05473570-cf8d-11e6-b340-cea531f716f3-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Verified ### 8/10 Good #### Fook Seong 26 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### We enjoyed our stay here We got a big clean room with a nice view. Beds are comfortable. We were given free WIFI for 3 devices and the WIFI is strong. It is all inclusive and the food are great especially the White Box. We also like the buffet, the cafe and the ala carte restaurant. We enjoyed our stay here. ##### Fook Seong Verified ### 8/10 Good #### Faith 6 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location on the beach The hotel room was very nice and the.staff is the best wide variety of activities however there was no wifi in the room you have to sit in the lobby or pay for the wifi. ##### Faith Verified ### 10/10 Excellent #### Di 5 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Food was amazing I wish there was a hot tub though Great food and beautiful beach. Pleasant staff and beautiful views ##### Di Verified ### 6/10 Okay #### Brendan 28 Oct 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Food was mediocre at best. Seemed like it was pre-made and cooked in a microwave. Beach is dirty and near the inlet to a marina. Wifi does not exist in the rooms unless you want to pay an exorbitant fee. Would recommend something other than Oasis. ##### Brendan Verified ### 8/10 Good #### Ladope 25 Oct 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great resort Hotel has very goid service, restaurants, even gormet restaurants,permanent maintenance, saeveral daily shows all of them very good, You could not ask for more,located close to the city where you could visit malls, not to far from the airport and beside swimming pools an excellent beach with quiet warm an very transparent sea water ##### Ladope Verified ### 10/10 Excellent #### Verified traveller 14 Oct 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente comida e instalaciones Los meseros muy amables al igual que todo el personal las instalaciones muy bonitas muchos eventos y areas de recreacion muy familiar mi familia quedo muy contenta ##### Verified traveller Verified ### 10/10 Excellent #### Damian 26 Sept 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great resort with lots of good dining options. It sits on a beautiful beach and had plenty of options and space to sunbathing. ##### Damian Verified ### 8/10 Good #### Garvel Family 15 Sept 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice simple hotel with nice beach setting. Great pool area and beach front. Rooms are nice staff was ok. Food was good depending on your eating habits. Recommend hotel price was responsible for all inclusive. ##### Garvel Family Verified ### 10/10 Excellent #### Verified traveller 12 Sept 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel muy bueno y buena ubicación Personal muy amable, todo muy limpio, buena comida, buen servicio. ##### Verified traveller Verified ### 2/10 Terrible #### Verified traveller 10 Sept 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Terrible, no AC, WI only in the lobby, Same food every day, all cold foods were warm, cheeses were melting from the heat, no ice to protect them cold, The beach was very dirty, ##### Verified traveller Verified ### 6/10 Okay #### Sandy 30 Aug 2016 Liked: Cleanliness #### the room was clean, and fridge well stocked. we were told at checkout that we had two free massages with our stay. That would have been nice to know when we arrived. The phone started ringing at 8:00A.M. wanting us to buy travel packages. ##### Sandy Verified ### 6/10 Okay #### Markinho82 8 Aug 2016 Liked: Cleanliness, room comfort Disliked: Staff & service #### Its getting old, not enough elevators The check in was terrible, they didnt know where we need to go (apparently they have different places for check in) eventhough we realized later that day, that we paid for the lyfestyle kinda room (which suppossed to be VIP) ##### Markinho82 Verified ### 6/10 Okay #### Fernando 7 Aug 2016 Liked: Cleanliness #### Hospedagem Familiar Hotel bom , serviço e atendimento bom os funcionários às vezes incomodavam um pouco insistindo muito cedo para limpeza do quarto mesmo o mesmo estando ocupado ##### Fernando Verified ### 2/10 Terrible #### jasmine 11 Jul 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bad experience all around The check in was horrible the staff couldn't find our reservations, the restaurants were a joke the drinks were awful the beach was full and the staff was grouchy and unfriendly ##### jasmine Verified ### 2/10 Terrible #### Verified traveller 10 Jul 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel The water and lights went out plus the ac didn't work instead of having a blast I felt in my worst nightmare ##### Verified traveller Verified ### 2/10 Terrible #### Verified traveller 7 Jul 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### SUCKS!!!! GRAND OASIS PALMS AND GRANS OASIS SENS! We just came back from Cancun on 07/05/16\. So as you can see this is very recent! We initially booked the Grand Oasis Palm, but due to a mix-up or better said a lack of organization from the Oasis chain, our rooms were not available so they moved us to the Oasis Sens. I must mention that we were a big group of 10, 8 were moved to Sens and the other 2 had to stay at Grand Oasis because their room was available, so they said that since with the bracelets we can visit each other's hotel we should be ok. First of all, the hotels weren't even close to each other! when I asked if they would pay for transportation back and forth they said "the bus is only 10 pesos" excuse me? the bus? uh no!! this was their mistake and they were expecting us to suffer for it! after a lot of arguing they said they would move this couple to our hotel 2 days later, since we wanted to enjoy the place and not waste our time arguing we agreed. When we got to the Sens the lobby and rooms were SUPER HOT! according to them the AC "just" broke that morning but they were working on fixing it, needless to say, that never happened. Then the 3rd day there was no light nor water in the whole hotel for hours! Super rude and useless staff because nobody will even try to fiz the issue when its clearly the hotel's fault. ##### Verified traveller Verified ### 6/10 Okay #### Summer 26 Jun 2016 Liked: Cleanliness Disliked: Room comfort #### Decent resort on an inlet not the ocean. The service was very nice. Hotel staff was helpful and courteous. The beds were very uncomfortable. The coffee shop dolidnt open until 730an which to me is not acceptable. A coffee shop should open no later than 530am. Prepare to use the stairs a lot. The elevators are very small and always full. The buffets were okay. The ala Carte restraunts were always completely booked. Bars were difficult to get a beverage from because the were always full with usually only one bar tender. ##### Summer Verified ### 6/10 Okay #### keisha 6 Jun 2016 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Nice chain of hotels - good for families Overall experience was nice. Good family resorts - would recommend any adult only groups stay in the Grand Oasis Sens as there are a lot of families/children at the other sites Staff mostly nice although often forget what you have asked for. Also the hote management quite rude in my experience as I don't think they are used to dealing with the guests directly Also bear in mind that they will try to sell you into a time share disguised as a tour at the beginning of your stay Good location & hotel - however Grand Oasis Cancun better hotel ##### keisha Verified ### 8/10 Good #### Tina 10 May 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Happy with room Check-in took a while with requesting double-beds 3 times. But in the end we got a room on the 9th floor ocean view. That was amazing! Beach was very nice, calm and shallow water but be aware of sting rays!! Food was pretty good. Our favorite was the White Box gastrobar. Absolutely amazing food and service! Bravo! Careyes was very nice and formal. I read in the previous reviews that there were lines at restaurants and you had to wait 30 mins. Well that's not true! The only line I ever saw was at Dos Lunas buffet and only at certain times. There are other places to eat if that place has a line so no big deal! Spa was not bad. Friendly staff and always happy to see you as a client. But if you want to get braids, do them at the beach from a local person. They charge way less and do good job. ##### Tina Verified ### 4/10 Poor #### Maria 4 Apr 2016 Liked: Cleanliness Disliked: Staff & service #### staff need training in customer service When we got there the hotel looked beautiful and welcoming, I had read reviews about the elevators and we expected the long waits no big deal... My family and I all agree that the food needs much improvement it was the same everyday and no big wow factor it might have been much better if the food was kept at a decent temperature.. Food was not even warm!!! The waiters rarely came to see what we wanted to drink so we had to go get our drinks and our plates were just sitting at our table for the most part.... I did mention to the hostess about the food and all she shad to say well you have other options wow..... I needed assistance with my confirmation of flight and went to concierge and he looked at me like I was asking for the impossible even said you want me to do what???? He then said I can't do it for you you have to go to the business center and do it yourself!!! I have been to many hotels and concierge is always able to assist with these small details!! Our room had no hot water for 2 days until we complained then miraculously we had hot water! Not staffed properly in the pool and beach areas cause we seldom got a drink from a waiter we usually had to go get our own drinks! Anytime we asked for information it was usually rerouted to someone else and had to figure it out ourselves!! Wow lifestyle people hound you every chance they get! I am not interested in time shares..... The property is beautiful but customer service for me is important!!! ##### Maria Verified ### 8/10 Good #### Verified traveller 8 Feb 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel on the beach The room we had was great with beautiful view over the beach. The hotel has very friendly staff. On the day we checked out, our flight was cancelled. The hotel customer service girl booked an earlier flight for us. That saved the day. ##### Verified traveller Verified ### 8/10 Good #### Verified traveller 17 Jan 2016 Liked: Staff & service #### the elevator is too small Everything are pretty good, but breakfast are same for everyday. Moreover, the room is dark. ##### Verified traveller Verified ### 6/10 Okay #### Terry C 6 Jan 2016 Liked: Cleanliness, room comfort Disliked: Property conditions & facilities #### Good room, once they managed to get us a room Visited rooms 4 times to find one that: wasn't occupied, had 2 beds, the key would open. 8th room ended up walking up and down stairs to room. Elevator was slow, long lines for it and at one point we got stuck in elevator. Buffets were poor quality. Internet was not free!!! Eventually when we complained, a Lifestyle rep told us we should have been given a free access code. Very spotty service when we got online. We were not aware that we needed to pay for our cases on AA flight, total out of $100, then they loose our cases for the rest of the day. Not happy about that. Also need to book own a airport/ hotel connections, another $50\. Be careful when booking so called 'inclusive package to read the small print! ##### Terry C ### Expedia's Latest Trends ### Hotels > - [Dreams Playa Mujeres Golf & Spa Resort - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Playa-Mujeres-Golf-Spa-Resort.h13363267.Hotel-Information) > - [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Exotic Resort in Mexico with private plunge pool!!](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Exotic-Resort-In-Mexico-With-Private-Plunge-Pool.h90950784.Hotel-Information) > - [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > - [Nílu Isla Mujeres by Selina](https://www.expedia.co.uk/Cancun-Hotels-Selina-Pok-Na-Isla-Mujeres.h45880447.Hotel-Information) > - [Mezcal Boutique Hotel](https://www.expedia.co.uk/Cancun-Hotels-Enigmatic-Hotel-Restaurant-Bar.h9768352.Hotel-Information) > - [Mayan Monkey Tulum | Social Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > - [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > - [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > - [Selina Playa del Carmen - Hostel](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Selina-Playa-Del-Carmen.h21976985.Hotel-Information) > - [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > - [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > - [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > - [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > - [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > - [Palafitos Overwater Bungalows, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > - [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > - [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > - [The Royal Haciendas All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information) > - [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > - [Nomads Hotel & Rooftop pool](https://www.expedia.co.uk/Cancun-Hotels-Nomads-Hotel-Rooftop-Pool.h20187538.Hotel-Information) > - [Dreams Vista Cancun Golf & Spa Resort - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Vista-Cancun-Golf-Spa-Resort-All-Inclusive.h23304849.Hotel-Information) > - [Casa Agape Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > - [Privilege Aluxes Isla Mujeres Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Privilege-Aluxes-Isla-Mujeres-Adults-Only.h2232591.Hotel-Information) > - [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > - [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) ---