Title: Casa Cielo Cancun Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=30628355&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa Cielo Cancun Travelers can explore downtown Cancun's iconic plazas before returning to this urban oasis for poolside relaxation or productive work sessions ## Photo gallery for Casa Cielo Cancun ![Interior - Casa Cielo Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/814f348b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior - Casa Cielo Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/893a3732.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 1 Double Bed, Ensuite | Hypo-allergenic bedding, individually decorated, individually furnished - Casa Cielo Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/6df1bb3c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Casa Cielo Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/6f7081e1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Casa Cielo Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/c4d485aa.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa Cielo Cancun sits in downtown Cancun's center, offering a peaceful retreat with its garden and outdoor pool. Guests can use WiFi throughout, relax on the terrace, or utilize coworking spaces while staying just minutes from Plaza Las Americas and Plaza 28. ## Reviews 6.2 ## Popular amenities - Pool - Free Wi-Fi - Air-conditioning - Laundry room - Kitchen ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options ### View all photos for Standard Room, 1 Double Bed, Ensuite ![Standard Room, 1 Double Bed, Ensuite | Hypo-allergenic bedding, individually decorated, individually furnished](https://images.trvl-media.com/lodging/31000000/30630000/30628400/30628355/904bd3f0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Ensuite - Sleeps 2 - 1 Double Bed ## You may also like Ad ![View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102580000/102572400/102572365/95c90368_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AVA Resort Cancun - All Inclusive Cancun - Pool - Spa - All-inclusive - Kids’ pool 8.4 Very good 959 reviews £405 includes taxes & fees 7 Apr - 8 Apr [](https://www.expedia.co.uk/Cancun-Hotels-AVA-Resort-Cancun.h102572365.Hotel-Information?chkin=2026-4-7&chkout=2026-4-8&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=b2e4a388-893e-4eb2-981b-8cd749b18396&top_cur=GBP) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1200000/1199400/1199347/b8f0a59c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Cancun Downtown Cancun - Pool - Breakfast included - Parking included - Free Wi-Fi 7.4 Good 1,002 reviews £63 includes taxes & fees 13 Apr - 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Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 192 reviews £727 includes taxes & fees 11 Apr - 12 Apr [](https://www.expedia.co.uk/Cancun-Hotels-Waldorf-Astoria-Cancun.h61523736.Hotel-Information?chkin=2026-4-11&chkout=2026-4-12&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=b2e4a388-893e-4eb2-981b-8cd749b18396&top_cur=GBP) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/35000000/34980000/34975400/34975395/e3f7d741_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moon Palace Nizuc - All inclusive Cancun - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 1,004 reviews £343 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Cancun-Hotels-Moon-Palace-Nizuc-All-Inclusive.h34975395.Hotel-Information?chkin=2026-4-14&chkout=2026-4-15&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=b2e4a388-893e-4eb2-981b-8cd749b18396&top_cur=GBP) Ad ![4 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/9000000/8400000/8393400/8393330/7b31f351.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Sands Cancun Resort & Spa - 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All-inclusive Cancun - On private beach - Pool - Breakfast included - All-inclusive 8.6 Excellent 1,916 reviews £534 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=b2e4a388-893e-4eb2-981b-8cd749b18396&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Cielo-Cancun.h30628355.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Cielo-Cancun.h30628355.Hotel-Information) ## About the area Located in Downtown Cancun, a neighbourhood in Cancun, Casa Cielo Cancun is in a shopping district. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Plaza Las Americas and Puerto Cancun Marina Town Center. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are not to be missed. Take some time off to enjoy the health/beauty spas in the area, or get some fresh air with adventures like ecotours nearby. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) [View more Guest houses in Cancun](https://www.expedia.co.uk/Cancun-Guest-Houses.d179995-aaGuestHouses.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.15303%2C-86.82271&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=efjNnUIKFJwpxkRPSuobptNuxRY=) Calle Cielo, Cancun, QROO, 77500 ### What's nearby - Cancun Bullfight ring 3 min walk \- 0.2 miles - Plaza Las Americas 8 min walk \- 0.5 miles - Royal Yak Casino and Sports Book 11 min walk \- 0.6 miles - Las Palapas Park 14 min walk \- 0.8 miles - Plaza 28 17 min walk \- 0.9 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 17 min drive ### Restaurants - Mala Madre 7 min walk - Arandanos 7 min walk - La Casa de los Abuelos 4 min walk - Patravali 6 min walk - Los Tarascos 8 min walk ## About this property ### Casa Cielo Cancun Guest house near Plaza Las Americas Take advantage of a terrace, a garden and laundry facilities at Casa Cielo Cancun. Guests can connect to free in-room WiFi. Other perks include: - An outdoor pool - A round-trip airport shuttle (surcharge), smoke-free property and coworking spaces - Luggage storage and tour/ticket information Room features All rooms are individually furnished, and boast comforts such as private pools and air conditioning, in addition to thoughtful touches such as free WiFi and dining tables. Extra conveniences in all rooms include: - Bathrooms with rainfall showers and baths or showers - 45-inch flat-screen TVs with digital channels - Wardrobes/cupboards, separate dining areas and communal kitchens ## Similar properties ![Interior entrance](https://images.trvl-media.com/lodging/1000000/80000/70100/70001/d42349dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Xbalamque and Spa Cancun Downtown Cancun - Pool - Spa - Parking included - Free Wi-Fi 7.2 Good 1,001 reviews £38 includes taxes & fees 24 Mar - 25 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=70001&PinnedHotelID=70001&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19990000/19981700/19981618/a11e44fe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Blue Coconut Cancun Hotel Downtown Cancun - Pool - Parking included - Free Wi-Fi - Breakfast available 7.6 Good 140 reviews £31 includes taxes & fees 17 Mar - 18 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=19981618&PinnedHotelID=19981618&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/d4c9ae4e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Balam Cancun Downtown Cancun - 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Free Wi-Fi - Restaurant 6.0 17 reviews £25 includes taxes & fees 21 Mar - 22 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=99934996&PinnedHotelID=99934996&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=30628355&PinnedHotelID=30628355&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=30628355,70001,19981618,30529052,92536231) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking - Street parking available - Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request - Beach shuttle (surcharge) ### Things to do - Outdoor pool ### Family friendly - Dining table - In-room microwave - In-room refrigerator - Laundry facilities - Outdoor pool - Private pool - Separate in-room dining area ### Conveniences - Laundry facilities - Luggage storage - Shared microwave - Shared refrigerator - Virtual front desk ### Guest services - Housekeeping (weekly) - Tour and ticket assistance ### Business services - Coworking space ### Outdoors - Garden - Terrace ### Accessibility - No lift ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Bathtub or shower - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 45-inch flat-screen TV with digital channels - Private pool ### Food and drink - Blender - Cookware, dishware, and utensils - Dining table - Freezer - Griddle - Microwave - Refrigerator - Separate dining area - Shared kitchen access - Toaster - Toaster oven ### More - Air conditioning - Dryer - Individual decor - Individual furnishings - Window screens ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out fee: USD 15 ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation There is no front desk at this property Guests must contact the property in advance for check-in instructions; access will be through a private entrance To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation A virtual front desk provides assistance to guests Information provided by the property may be translated using automated translation tools ### Access methods Private entrance ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 32 per room (one-way) - Airport shuttle fee per child: USD 32 (one-way) - Late check-out fee: USD 15 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 7:00 AM to 11:00 PM No pets and no service animals are allowed at this property ### Property is also known as Casa Cielo Cancun Guesthouse Casa Cielo Cancun Cancun Casa Cielo Cancun Guesthouse Casa Cielo Cancun Guesthouse Cancun ## Frequently asked questions ### Does Casa Cielo Cancun have a pool? ### Is Casa Cielo Cancun pet-friendly? ### How much is parking at Casa Cielo Cancun? ### What time is check-in at Casa Cielo Cancun? ### What time is check-out at Casa Cielo Cancun? ### Does Casa Cielo Cancun provide a shuttle to the airport? ### Where is Casa Cielo Cancun located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa Cielo Cancun Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 6.6 Location ### 7.4 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 10 8 - Good 3 6 - Okay 4 4 - Poor 4 2 - Terrible 9 ## Reviews ### 2/10 Terrible #### Jesus Salas 6 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities Booked via expedia I arrived they claim to not have my booking and say they were fully booked. Contacted expedia and they will not issue a refund with out contacting property. I have been waiting over a week fora resolution. ##### Jesus Salas Stayed 1 night in Dec 2025 ### 6/10 Okay #### Verified traveller 4 Nov 2024 Disliked: Amenities It was $50/night and we got what we paid for. Dingy/cracked walls where there had been leaks, rusty shower head, had to call someone to check us in, which felt a bit sketchy. This is more a hostel than a hotel. ##### Verified traveller Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Michael 9 Mar 2023 Liked: Staff & service, property conditions & facilities I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room. ##### Michael Stayed 7 nights in Mar 2023 ### 2/10 Terrible #### Tulay 23 Dec 2024 Disliked: Cleanliness, staff & service, property conditions & facilities After a delayed flight. I make it to Casa Cielo in the evening to find out that the property wants me to pay the hotel stay in cash even though I had paid it in full to Expedia. I explained that it has already been paid in full and didn’t have cash on me. The property even offered to drive me to an atm. So inconvenient I had to book a hotel last minute. ##### Tulay Stayed 2 nights in Dec 2024 ### 8/10 Good #### Joy 12 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Does not allow eating in room but kitchen space was not clean/unusable, out of the way and inconvenient (almost dangerous stair access) to get to from room especially in the rain. No filtered water available. Shower pressure needed to be turned up; it was basically a heavy drip. Our room was #4 outside of main entrance and reception area, so we heard everyone coming and going all hours of the day and night. ##### Joy Stayed 3 nights in Dec 2024 ### 2/10 Terrible #### Joaquin 28 Nov 2023 I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23\. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia. ##### Joaquin Stayed 1 night in Nov 2023 ### 4/10 Poor #### Tania Libertad 9 May 2025 Disliked: Cleanliness, property conditions & facilities El wc ni tenía agua y el wifi se fue toda el día queríamos ver una peli y no pudimls ##### Tania Libertad Stayed 1 night in May 2025 ### 10/10 Excellent #### Omar Manuel 27 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonito y seguro el lugar ##### Omar Manuel ### 2/10 Terrible #### juan 12 Mar 2023 Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio ##### juan Stayed 1 night in Mar 2023 ### 6/10 Okay #### Gerardo 23 Jan 2023 Liked: Staff & service Disliked: Amenities, property conditions & facilities En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado. ##### Gerardo Stayed 3 nights in Jan 2023 ### 2/10 Terrible #### Gildardo García 24 Dec 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities N respetaron la reservación de las dos habitaciones ##### Gildardo García Stayed 1 night in Dec 2022 ### 10/10 Excellent #### Krista 19 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un lugar muy tranquilo ##### Krista Stayed 3 nights in Sep 2022 ### 8/10 Good #### Emanuel 2 Oct 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good place to stay in a central area of Cancun The communication with the staff was easy and they helped with Tipps and offers to anything you like to do in Cancun and around, very recommendable!! ##### Emanuel Stayed 3 nights in Sep 2021 ### 2/10 Terrible #### Cliente 31 Jan 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Me confirman una habitación y estaban sobre vendidas , me mandaron a una habitación horrible ! Nada que ver ! Parecía un motel barato. Me mandaron al hotel Olimpo y ahí estaban mandando a más de su gente que venía llegando ! Pésimo ! ##### Cliente Stayed 1 night in Jan 2020 ### 4/10 Poor #### NICOLAS 10 Oct 2019 Disliked: Cleanliness, property conditions & facilities, room comfort #### Pesimo Lugar con cucarachas en la habitación, sin televisión, una de las camas sin colcha ni almohadas, difícil localizarla ya que no cuenta con anuncio exterior. ##### NICOLAS Stayed 2 nights in Oct 2019 ### 8/10 Good #### Valentina 7 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable I've been here a couple of times and it has been a good experience and I will recommend this hotel to my friends and family. ##### Valentina Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Miguel 12 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente servicio muy agradable ##### Miguel Stayed 1 night in Sep 2019 ### 10/10 Excellent #### José 22 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buen hospedaje El lugar muy tranquilo, la habitación muy cómoda, la ubicación excelente ##### José Stayed 3 nights in Jul 2019 ### 10/10 Excellent #### Verified traveller 10 Jul 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great owner, nice rooms, we had 3 rooms, close to everything! ##### Verified traveller Stayed 4 nights in Jul 2019 ### 4/10 Poor #### Josefa 19 May 2019 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Since I traveled by myself I switched to another place. ##### Josefa Stayed 3 nights in May 2019 ### 4/10 Poor #### Anonymous 18 May 2019 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Despite pleasant, clean and modern-style facilities ##### Anonymous Stayed 3 nights in May 2019 ### 2/10 Terrible #### Verified traveller 7 May 2019 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Un accueil pitoyable ! Je n’ai jamais connu un accueil aussi pitoyable ! Un garçon m’a parlé de loin, à travers le grillage, sans venir me voir. Il m’a ensuite dit que comme ma réservation n’avait pas été payée en ligne (et je le pensais pourtant), il m’était impossible d’accéder à la chambre. Il me fallait payer immédiatement, mais débarquant tout juste de l’aéroport je n’avais pas encore de change en pesos ni de dollars. J’ai du marcher, trouver une banque, revenir, pour enfin payer. Puis lui n’avait pas de change, alors j’ai dû payer le reste le soir. Il est d’ailleurs venu chercher l’argent à la chambre à 21h30 ! Il ne m’a rien expliqué de la ville, pas proposé de petit dej. Aucune attention. J’étais pourtant le seul client. Je n’ai jamais vu ça de tous mes voyages. La chambre est propre, jolie. Mais c’est tout. Il y a une piscine mais pas nettoyée. Autour il n’y a rien. C’est très mal situé. Très loin de la plage. Personnel pas sympa. J’ai préféré quitter les lieux plus tôt que prévu. Et personne n’était là à mon départ... Bref mauvaise expérience, je ne recommande pas du tout ! ##### Verified traveller Stayed 1 night in May 2019 ### 10/10 Excellent #### douglas 21 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was excellent but it would have been more comfortable with a/c in the tv room. I would return again ##### douglas Stayed 3 nights in Apr 2019 ### 2/10 Terrible #### Kemal 27 Dec 2025 ##### Kemal Stayed 1 night in Dec 2025 ### 2/10 Terrible #### Miguel 6 Jan 2025 ##### Miguel Stayed 1 night in Dec 2024 ### Expedia's Latest Trends ### Hotels > - [Kempinski Hotel Cancún](https://www.expedia.co.uk/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) > - [Beach Palace Family Resort & Spa - All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Beach-Palace-Resort-All-Inclusive.h428589.Hotel-Information) > - [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > - [GR Solaris Caribe Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-GR-Caribe-By-Solaris-Deluxe-All-Inclusive-Resort.h4166967.Hotel-Information) > - [Crown Paradise Club Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > - [Temptation at The Tower Cancún All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-The-Tower-By-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h23155856.Hotel-Information) > - [Flamingo Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Flamingo-Cancun-Resort.h888269.Hotel-Information) > - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > - [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > - [La Palma Beachfront Hotel & Club Nautico](https://www.expedia.co.uk/Cancun-Hotels-La-Palma-Beachfront-Hotel-Club-Nautico.h22271277.Hotel-Information) > - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > - [Hotel Riu Palace Kukulkan - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Riu-Palace-Kukulkan-Adults-Only-All-Inclusive.h80279416.Hotel-Information) > - [Grand Park Royal Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Park-Royal-Cancun-All-Inclusive.h19878.Hotel-Information) > - [Sunset Marina Resort & Yacht Club](https://www.expedia.co.uk/Cancun-Hotels-Sunset-Marina-Resort-Yacht-Club.h579797.Hotel-Information) > - [Hilton Cancun Mar Caribe All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information) > - [Paradisus Cancún – All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > - [Le Blanc Spa Resort Cancun - Adults Only - All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Le-Blanc-Spa-Resort-Cancun-Adults-Only-All-Inclusive.h27301.Hotel-Information) > - [Dreams Sands Cancun Resort & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Sands-Cancun-Resort-Spa.h8393330.Hotel-Information) > - [Family 3 Bedroom Ocean Villa By Wyndham Grand Cancun](https://www.expedia.co.uk/Cancun-Hotels-Family-3-Bedroom-Ocean-Villa-By-Omni.h11454603.Hotel-Information) > - [Dreams Vista Cancun Golf & Spa Resort - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Vista-Cancun-Golf-Spa-Resort-All-Inclusive.h23304849.Hotel-Information) > - [GR Solaris Cancun & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-GR-Solaris-Cancun-Spa-All-Inclusive.h1110099.Hotel-Information) > - [Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun](https://www.expedia.co.uk/Cancun-Hotels-Casa-Tortugas-Boutique-Hotel.h53338654.Hotel-Information) > - [Krystal Grand Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Krystal-Grand-Cancun.h57240936.Hotel-Information) > - [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > - [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.co.uk/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > - [Hard Rock Hotel Cancun - All Inclusive ](https://www.expedia.co.uk/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information) > - [The Pyramid Cancun By Oasis - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Pyramid-At-Grand-Oasis-All-Inclusive.h10924097.Hotel-Information) > - [Cancun Bay All Inclusive Hotel](https://www.expedia.co.uk/Cancun-Hotels-Cancun-Bay-Resort-All-Inclusive.h5806712.Hotel-Information) > - [NIZUC Resort and Spa](https://www.expedia.co.uk/Cancun-Hotels-Nizuc-Resort-And-Spa.h5531551.Hotel-Information) ---