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Reviews of Cliff Castle Casino Hotel

3.5 out of 5
Cliff Castle Casino Hotel
555 Middle Verde Rd, Camp Verde, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1001 reviews" "
Rating 8 - Good. 234 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel I thought it would be a bit noisy with the casino, but quite the opposite Would recommend this hotel to all
Stayed 1 night in Apr 2024

10/10 Excellent

Sylwia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing around this area. Hotel is really nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Smoke drifted out of the smoking area into the main casino. Buffet food was sub par.
Stayed 1 night in Apr 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff and fun casino
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and the staff was very nice. The breakfast was excellent.
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet rooms, staff very attentive
Stayed 2 nights in Apr 2024

8/10 Good

Van

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located inside of a casino. Casino was slow. Buffets was not good.
Stayed 1 night in Apr 2024

4/10 Poor

Irene

Liked: Staff & service, amenities
Disliked: Cleanliness
When I checked in I received good service. However once in my room I saw hair all over the floor and the toilet paper roll was practically empty. Even one hair in a bathroom is not acceptable and to have several on the floor is just a lack of detail.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a relaxing stay at Cliff Castle Casino Hotel. From easy valet check in, room accommodation, entertainments and food. We highly recommend this hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Vance, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Comfortable bed. Great atmosphere and service
Stayed 1 night in Apr 2024

8/10 Good

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that they had a smoking room. Everything else was really clean and a good place for a quick get away.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need is on site and 20 minutes to the redrocks
Stayed 1 night in Apr 2024

10/10 Excellent

Jackie

Travelled with family
Liked it all very clean staff were obliging food was good no complaints
Stayed 1 night in Apr 2024

10/10 Excellent

Angelique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very quiet and the staff was very respectful and easy to approach.
Stayed 2 nights in Apr 2024

8/10 Good

Deborah

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Robert J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
xxx
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanene, Palm springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the indoor pool
Stayed 1 night in Apr 2024

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was fast and easy and the room was spacious and quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it’s a nice place, depending on your needs. The hotel is great. My room was very clean, amenities were all functional & very well maintained. It’s a big hotel with a lot of entertainment: the casino, bars, restaurants; arcade and in the room you hear nothing of all that noise (my room was on the second floor so I’m confident you hear nothing at every levels). Hotel seems pretty safe, there’s a lot of staff always walking around and the parking lot is very well lighted. Customers & locals are nice, everybody seems to be there to enjoy the casino and just have a good evening. - My one little flaw was the check-in. Initially I was upset as I had to wait for at least 15-20 minutes, but it might not be recurrent. That being said, I came down later and there was still a very long line. The issue was: when I was checking-in, there was only one woman at the counter. She seemed overwhelmed sadly for her. Later, they were 2 agents, but it was still slow. Their check-in process just seems to be a little long and their system not effective as it takes a few minutes for every customer even with a reservation. Nothing against them, but it looks like they could simplify their computer system and maybe have at least two agents at the beginning of the check-in time. Beside that little issue, nothing negative to mention. It a really nice stay and rooms are amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why would anyone stay anywhere else? Best experience!
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably the best hotel and casino we have stayed at. No need to go to Las Vegas in the future. This casino was non smoking, great restaurants and the slot machines were fun. The staff was awesome.
Stayed 1 night in Apr 2024

8/10 Good

Christopher, Inver Grove Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was very good.
Stayed 5 nights in Mar 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Florida

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was excellent
Stayed 2 nights in Mar 2024

8/10 Good

Thomas

Stayed 1 night in Mar 2024

8/10 Good

Katherine

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice minus the weird smell. Hotel was nice. The food was terrible at the restaurant ( Storytellers) and EXTREMELY overpriced! The buffet had better food and the buffet was not great.
Stayed 2 nights in Mar 2024

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, close to Monteczuma’s Castle, clean and convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good. Hotel is really clean and the room is huge. Perfect for a night
Stayed 1 night in Mar 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not go again
Stayed 1 night in Mar 2024

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay. Many nearby things to do. Many choices for dining in hotel; whether it was breakfast lunch or dinner and all were very good. Convenient, complimentary soft drink and coffee bar in casino. Hot water took a long time to get hot. Sink stopper did work properly. The maid did not notice that we removed the "do not disturb" sign on door (did not double check) therefore our room was not resupplied.
Stayed 2 nights in Mar 2024

10/10 Excellent

julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, casino, bowling
Stayed 1 night in Mar 2024

8/10 Good

Deborah

Liked: Staff & service, amenities
The carpet and chair were filthy.
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, spacious, and cozy. Loved the on-site option with different dining venues. If you stay onsite at the casino hotel, you receive $5 off the breakfast buffet! :)

6/10 Okay

Noah

Stayed 2 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Hilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 2 nights in Feb 2024

8/10 Good

Elesa

Travelled with partner
Liked: Cleanliness, staff & service
I always stayed at this place, but I was disappointed when I went to the hot tub wasn't working, water was cold. Coffee maker wasn't working. I was about to shower from getting disappointed about hot tub water upstairs never get hotter either. It was just a little bit of kinda lukewarm. So ended up not taking shower. I am the person who doesn't want to bother employees specially at night. I guess it was my fault not complaining. Food for breakfast at the buffet was okay not to crazy about it. As long as I had my coffee. I will stay here again. This place been my favorite place. But sometimes things happened. Sad part is that my favorite restaurant storyteller is not open every Monday.
Stayed 1 night in Jan 2024

10/10 Excellent

Rb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and staff are very nice
Stayed 1 night in Mar 2024

8/10 Good

Rod

Stayed 1 night in Mar 2024

10/10 Excellent

Olga

Stayed 1 night in Mar 2024

10/10 Excellent

Leona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Feb 2024

6/10 Okay

Corrina

Disliked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Jeff, Ames

Liked: Staff & service, property conditions & facilities
Bathroom in our room was not clean.
Stayed 1 night in Feb 2024

8/10 Good

Stewart/Niki

Liked: Cleanliness, staff & service, property conditions & facilities
nothing
Stayed 1 night in Feb 2024
Response from KC on 26 Feb 2024
Thank you for staying with us.

10/10 Excellent

Takisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was pretty and the bed was super comfortable! Johnny Rockets was AMAZING!
Stayed 1 night in Feb 2024
Response from KC on 26 Feb 2024
We are glad you enjoyed your stay with us.

10/10 Excellent

Peggy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a hidden gem this is! Beautiful and modern and an incredibly nice staff.
Stayed 2 nights in Feb 2024
Response from KC on 26 Feb 2024
We are glad to hear that you’ve had such a positive experience! It’s always wonderful when you find a place that not only meets your expectations but exceeds them with its ambiance and service.

10/10 Excellent

DWIGHT, Sun City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain View’s. Small town surrounding
Stayed 2 nights in Feb 2024
Response from KC on 26 Feb 2024
The beautiful mountain views are always a site to see. Thank you for your feedback.

10/10 Excellent

Vanessa L

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that this property has stuff to occupy the kids and adults.
Stayed 1 night in Feb 2024
Response from KC on 26 Feb 2024
We are glad to hear that you found a property that caters to both kids and adults! It’s always a bonus when a place can provide entertainment and activities for all age groups. This ensures everyone has a memorable and enjoyable time.

6/10 Okay

Les

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed in housekeeping. On a four night stay, housekeeping never touched our room once. Would at least expect coffee and bottled water to be restocked daily.
Stayed 4 nights in Feb 2024
Response from KC on 26 Feb 2024
We are sorry to hear about your disappointing experience with the housekeeping service. It’s understandable that you would expect regular cleaning and restocking of essentials like coffee and bottled water during your stay. Your feedback is important and can help improve the service for future guests.