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Reviews of GrandStay Hotel & Suites

2.5 out of 5
GrandStay Hotel & Suites
300 Garfield St S, Cambridge, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 205 out of 424 reviews" "
Rating 8 - Good. 150 out of 424 reviews" "
Rating 6 - Okay. 41 out of 424 reviews" "
Rating 4 - Poor. 16 out of 424 reviews" "
Rating 2 - Terrible. 12 out of 424 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was so comfortable and quaint. Everything is brand new and looks great! Staff was very friendly and nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and nice and quiet place to rest and relax after a long day of exploring
Stayed 6 nights in Apr 2024
Response from Bailey, Front Office Manager on 23 Apr 2024
Craig, Thank you for the great review!

10/10 Excellent

corey

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again!
Stayed 2 nights in Apr 2024
Response from Bailey, Front Office Manager on 18 Apr 2024
Thank you for the amazing review! We look forward to your next visit.

8/10 Good

Brad

Stayed 1 night in Apr 2024

8/10 Good

Kelsey

Liked: Staff & service
The staff was great very friendly.
Stayed 1 night in Mar 2024
Response from Bailey, Front Office Manager on 5 Apr 2024
Kelsey,Thank you so much for awesome review. We take pride in our staff and how we treat our guests. We look forward to having many more positive interactions like this with all of our guests! We hope to see you again soon!

10/10 Excellent

Jerry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was amazing
Stayed 1 night in Mar 2024
Response from Bailey, Front Office Manager on 1 Apr 2024
Jerry, Thank you for the great review! We look forward to your next visit to Cambridge!

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samantha, GM on 31 Mar 2024
Duane,Thank you for the awesome review. We hope to see you again soon!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bailey, Front Office Manager on 4 Mar 2024
Gregory, Thank you so much for the review! We look forwards to your next visit!

8/10 Good

Joseph

Stayed 1 night in Feb 2024
Response from Bailey, Front Office Manager on 22 Mar 2024
Joseph, Thank you for the amazing review! We look forward to your next visit to Cambridge!

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bailey, Front Office Manager on 4 Mar 2024
Katie, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great little hotel, easy to find. The rooms are clean and the staff is super friendly. Just finishing up a remodel so almost everything now is new.
Stayed 2 nights in Feb 2024
Response from Samantha Opitz, GM on 20 Feb 2024
Allison, Thank you for your review. We look forward to providing great service and exceeding the expectations of all travelers!

10/10 Excellent

Tammi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Beautiful hotel- they were doing construction so completely understandable. Wish they would’ve started working after 7am
Stayed 1 night in Jan 2024
Response from Samantha Opitz, GM on 15 Feb 2024
Tammi, Thank you so much for your review! I appreciate the feedback. We started at 8 am for the construction but apologize if anything was before that. Please let me know if I can be of any help for future reference!

10/10 Excellent

Roberta

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was comfortable and quiet.
Stayed 1 night in Jan 2024
Response from Bailey, Front Office Manager on 2 Feb 2024
Roberta, Thank you for the amazing review!!

8/10 Good

Charles

Stayed 1 night in Jan 2024
Response from Bailey, Front Office Manager on 22 Mar 2024
Charles, Thank you for the great review!

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Bailey, Front Office Manager on 23 Jan 2024
Kevin, Thank you for your great review! We all look forward to your next visit to cambridge. We appreciate your loyalty to our brand.

2/10 Terrible

Forrest

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Bailey, Front Office Manager on 18 Jan 2024
Forrest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, staff & service
Pool didn't work and same breakfast 3 days in a row tub drain wouldn't drain fast enough clicker wouldn't work from couch bed was nice
Stayed 4 nights in Jan 2024
Response from Bailey, Front Office Manager on 23 Jan 2024
Sharon, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope you will consider staying with us again so we can have another chance to provide you with a great experience.

8/10 Good

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 4 nights in Dec 2023
Response from Samantha Opitz, GM on 10 Jan 2024
Thank you for your review! Please come stay with us again soon!

6/10 Okay

Peggy

Travelled with partner
Liked: Staff & service
Property is currently being renovated so I can excuse some of the mess in the hallway carpet due to contractor traffic, but it could have been vacuumed up better by the time we arrived back in the evening. I'm excited to see how it looks when all renovations are complete. The finishes displayed look awesome.
Stayed 1 night in Dec 2023
Response from Bailey, Front Office Manager on 2 Jan 2024
Peggy, Thank you for your review! We hope you come and stay with us again once our renovations are complete.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and quiet.
Stayed 1 night in Dec 2023
Response from Bailey, Front Office Manager on 26 Dec 2023
David, Thank you for the awesome review! We look forward to your next visit to cambridge!!

6/10 Okay

Leon

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Bailey, Front Office Manager on 15 Dec 2023
Leon, Thank you for staying with us and leaving a great review!

8/10 Good

Charlotte

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bailey, Front Office Manager on 13 Dec 2023
Charlotte, Thank you for the amazing review!! We hope you will come back and see us again soon.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bailey, Front Office Manager on 13 Dec 2023
Gregory, Thank you for taking the time to review our hotel. We appreciate your feedback and we look forwards to your next visit to Cambridge!!

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service
Hotel under construction. But overall it was good
Stayed 1 night in Dec 2023
Response from Bailey, Front Office Manager on 10 Dec 2023
Kay, Thank you for your review! We hope you come and stay with us again once all of remodel is done.

6/10 Okay

Connie

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Samantha Opitz, GM on 7 Dec 2023
Thank you for taking the time to review our hotel. We appreciate your feedback and hope to have a chance to service your stay in the future.

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs better pillows! But overall very comfortable
Stayed 1 night in Dec 2023
Response from Samantha Opitz, GM on 7 Dec 2023
Jean, You are in luck!! We have new pillows arriving and hope to make that up to you next time you come through!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, easy to find. We had a problem with the tv and the check in staff gave us a different room.
Stayed 1 night in Dec 2023
Response from Samantha, GM on 7 Dec 2023
Diana, I am so glad we could get that tv issue resolved by finding a new room for you!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Very quiet.
Stayed 1 night in Nov 2023
Response from Bailey, Front Office Manager on 24 Nov 2023
David, Thank you for the great review! We hope you come and stay with us again!

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Bailey, Front Office Manager on 22 Nov 2023
Larry, Thank you for your awesome review. We hope to see you again soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice, my room was great, and breakfast was very good
Stayed 1 night in Nov 2023
Response from Bailey, Front Office Manager on 17 Nov 2023
Charles, Thank you very much for your 5 star review.

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly.
Stayed 2 nights in Oct 2023
Response from Bailey, Front Office Manager on 7 Nov 2023
David, Thank you for the great Review! We are glad hear that you loved your experience with is. We hope you come stay with us again.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Bailey, Front Office Manager on 25 Oct 2023
Thank you for the Awesome review! We are glad that you had a great stay with us.

2/10 Terrible

Elizabeth

We had a confirmation number for 3 nights at GrandStay Hotel in Cambridge MN, paid for. Upon arrival at approx 7:40 PM the first night, we were turned away as they could not find our reservation. No other rooms available. It was a devastating situation to be in at that time of night. Until I receive an explanation of what happened, I can only guess.
Stayed 3 nights in Oct 2023
Response from Bailey, Front Office Manager on 19 Oct 2023
Hello Elizabeth, I'm sorry that you experienced this problem. Sometimes when booking through a third party not all of the reservations come through to us. I know how frustrating it can get, but being that you booked through a third party and not through us directly is something that you would have to get a hold of Expedia for.

2/10 Terrible

Mathew

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not a place Im going back to
Let's just say for the price I paid for my room I should have been able to get the room I paid for. $200 almost for a king room and what they gave me was not that. . My room had a weird smell like musty almost and I'm assuming the toilet leaked since there was a cup sitting behind it under the pipes coming from the wall to the toilet. Girl at desk wouldn't do anything because there is no manager there. For some reason the pool is close to the public couldn't swim. Vending machines didn't work. Ya . Not to happy about that especially since they have so many rules and yet if you mess up oh it's the end of the world they mess up it don't matter there's no manager around so who cares. Lame
Assuming broken? (Didn't take anymore pics and I left the place)
Stayed 1 night in Oct 2023
Response from Samantha Opitz, GM on 16 Oct 2023
Matthew, Thank you for your review. I am sorry for your experience. The pool is closed to outside swimmers only but is open to guests only. We do this so that our hotel guests have a more enjoyable experience with less distraction from the community. We did speak to a guest agent from Expedia and offered to have you check out at no cost, however at the time you choose to stay and checked out with us in the morning. Please reach out to me directly so we can resolve this matter. Thank you

4/10 Poor

Marissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bailey, Front Office Manager on 9 Oct 2023
Hello Marissa, Thank you for the honest review! We are in the process of getting a remodel done.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great place and amazing time
Stayed 1 night in Oct 2023
Response from Bailey, Front Office Manager on 9 Oct 2023
Hello John, Thank you for the positive feedback!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bailey, Front Office Manager on 5 Oct 2023
Hello John, Thank you for the awesome review! We hope you come and stay with us again sometime!

10/10 Excellent

Jen

Stayed 2 nights in Sep 2023
Response from Bailey, Front Office Manager on 29 Sept 2023
Jen, Thank you for the great review! We hope you come stay with us again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bailey, Front Office Manager on 25 Sept 2023
Thank you for the great review!

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bailey, Front Office Manager on 27 Sept 2023
Brittany, Thank you for your review! we are truly sorry to hear that you aren't pleased with your stay. With your feedback our team will be able to solve the issues.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bailey, Front Office Manager on 25 Sept 2023
Jen, Thank you for the Awesome review! We hope you come and stay with us again!

10/10 Excellent

wallace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Samantha Opitz, GM on 19 Sept 2023
Wallace, Thank you for your awesome review

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and Convenience!
This was a nice hotel and is located to many convenient places to shop and eat! Good breakfast too!
Stayed 1 night in Sep 2023
Response from Samantha Opitz, GM on 13 Sept 2023
Thank you so much for the awesome review!!

8/10 Good

Charlotte

Stayed 1 night in Sep 2023
Response from Samantha Opitz, GM on 13 Sept 2023
Thank you for the awesome reveiw

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Samantha Opitz, GM on 2 Sept 2023
Paula, Thank you for staying with us and leaving a great review! We appreciate the feedback!

6/10 Okay

Emily

Stayed 1 night in Aug 2023
Response from Bailey, Front Office Manager on 19 Sept 2023
I am sorry for failing to exceed your expectations, we hope to get another chance to accommodate your hospitality needs in the future!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Aug 2023
Response from Samantha Opitz, GM on 1 Sept 2023
SarahYour business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. THANK YOU SO MUCH FOR THE AMAZING REVIEW!!!! On behalf of myself and the team, we all look forward to your next visit to Cambridge!!If I can be of assistance in the future, please don't hesitate to contact me at 763.689.0542.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Samantha OpitzGeneral ManagerGrandstay Hotel and Suites

10/10 Excellent

Louis

Stayed 1 night in Aug 2023
Response from Samantha Opitz, GM on 19 Sept 2023
Thank you for you awesome review!

10/10 Excellent

Katie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel, Pool and hot tub, Outdoor fireplace, Nice rooms, Comfy beds, Lovely staff. Awesome hotel for such a great price.
Stayed 1 night in Aug 2023
Response from Samantha, GM on 19 Sept 2023
Thank you for leaving a review Katie. We hope to see you again!

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great stay! Super friendly staff!
Stayed 2 nights in Aug 2023
Response from Samantha Opitz, GM on 15 Aug 2023
Sandra, Thank you for your awesome review. We hope to see you again soon!