Search Chalets in Callow End

"Breakfast was excellent. Parking was safe and convenient. "

"Nice hotel friendly staff"

"The hotel is lovely and very convenient for Cheltenham x and the Spa is lovely"

"The room was clean and amazing as i stayed at the abbey room which is one of the penthouse which I highly highly recommend to stay at if you want a truly unforgettable experience and it was worth it . The room is spacious , bathroom was lush and the best part was the balcony view which had an amazing view . The only let down was there was only a few limited channels on the tv as it was outdated and couldn't connect my phone to the tv which was the only let down but me and my partner loved the whole stay , the room and there is parking which is great if you want a hotel with parking and it is free lots of spaces to park . Highly recommend to stay if you want to escape to the country side ."

"Dated room with no AC, but has everything needed."

"Good breakfast staff excellent "

"There is a bar at the hotel that blasts music till really late at night. If u r looking for a quiet rest this is not the hotel for you. "

"There is no doubt the grounds and historic parts of the hotel are beautiful but was expecting a higher quality of service and food / drinks . The waiting staff in bar and restaurant whilst lovely and friendly just not experienced or customer focused. .We dined in the restaurant and food was v mediocre . We had ordered a bottle of white wine to have during dinner and it eventually arrived after we had finished dessert despite asking for it . When it did arrive it was warm and no ice bucket again e had to chase and ask for ice twice . Breakfast similar experience junior waiting staff who don't really understand quality service. We had to wait for tea and then just got one cup poured and didn't get any opportunity for more or a pot .Service charge for dinner was added which we thought was cheeky bearing in mind the lack of service. They need a more senior front of house or restaurant manager . The new modern extension on lilac / purple is so outdated and seating not that comfortable. this area could be made much nicer needs a refurb."

"The hotel lacked the polished service and five-star finesse one would reasonably expect, particularly within the restaurant and lounge areas. Table service was notably absent, requiring guests to collect their own drinks from the bar. During dinner, only part of our order was processed by the waiter, leaving some of the party waiting for meals that had not been entered. The experience culminated in one guest leaving without dining at all while the remainder of the party had already eaten. In addition, the spa facilities were disappointing, with the jacuzzi not fully functional and used towels left around the area by guests, creating an untidy and poorly maintained environment. "